Transcript
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Hey, if one of your goals or
resolutions is to write, publish and
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sell a book, you are in the right place.
This is Part two off a two part series,
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the six piece of writing, publishing
and selling your book. My name is Ethan
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Butte, co author of Re Humanize Your
Business. My friend, teammate and co
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author Steve Personally and I worked
with Wiley to bring that book to market
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about a year and a half ago. It has
exceeded our own expectations, selling
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something like 25,000 copies and
counting hitting a couple bestseller
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lists and, most importantly, equipping
Mawr people with the philosophy and
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practice that we know can improve their
employees experience and their customer
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experience. The subtitle of Re Humanize
your Business is how personal videos
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accelerate sales and improve customer
experience. It's the what? Why, who,
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when and how off? Building
relationships through video off, making
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people feel seen, heard, appreciated
and understood the process of
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communicating more clearly, building
more human connection and ultimately
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increasing conversion. All those micro
yeses and macro yes, is that we need
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every single day from the people that
were reaching out to in order to be
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successful in our roles. If you want to
hear Part one of this two part series
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in which we cover the purpose of the
project, the proposal that you should
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write to support the project and
various things to think about regarding
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the process of getting the book written,
you'll find those in part one. That's
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Episode 1 14 of the customer experience
podcast, And we also put a posts to
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support these episodes at bom bom dot
com slash podcast. So we'll link up.
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Related resource is in the post for
this episode as well as episode 1 14.
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And just as a habit of using simple,
casual conversational videos to replace
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some of your plane typed out text, that
faceless digital communication can
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improve your employees experience and
your customer experience. So, too, can
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the process of writing, publishing and
selling a book. Something I didn't
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share in the first part was a specific
aspect of the purpose that drove
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Stephen me early on in the process of
writing re humanize. I was talking with
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my longtime friend and team member and
a guest on the customer experience
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podcast, our chief customer officer
Jonathan Bolton, and he asked me, Hey,
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how long do you think it's going to
take to get this written? And honestly,
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I don't remember how many hours I
guesstimating. But he said, if that is
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the investment of time required, it
would be worth you pursuing this even
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if we on Lee did it for our own
employees to share the philosophy and
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practice the stories that support it,
some of the valuable frameworks around
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it. If it was on Lee to help recruit
and on board and retrain our existing
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employees, this would be worth it. Of
course, a fantastic employee experience
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at a high level of employee engagement
are necessary. Precursors to an
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outstanding customer experience is well,
now. We didn't limit the purpose and
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scope of our project to our employees
alone, although it's been very, very
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useful in that way. It's also been
helpful in broadening the community in
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attracting new people to this movement
in helping our customers b'more
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successful, helping our competitors
customers be more successful, helping
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our competitors be more successful by
writing the first and only book on this
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topic and not a week goes by. Even a
year and a half later that Steve awry
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fails to hear from someone who is
reaching out to us because of the book.
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I picked your book up at L. A X or at
the Nashville Airport or in Denver, or
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a friend of mine gave it to me where I
saw this on a coworker's desk. There
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are so many employees and customer
benefits toe organizing your thoughts
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and making this commitment in a book
format. You're A B M strategies and
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tactics, your digital ads, your email
nurturing It only reaches a certain
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number of people. There's something
very interesting about this physical,
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tangible product, or even the digital e
book version or the audio book version.
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It can carry your message so much
farther than you ever imagined. So with
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that set up will go to the three piece
in this episode again, The first three
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were Purpose Proposal and Process. Here
we're talking about publishing people
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and promotion publishing. This is a big
one. There are so many ways to bring
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your book to market these days. One of
the obvious options is traditional
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publishing something we did with Wiley,
very prolific nonfiction business book
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publisher. I and my teammates have read
several of the titles they've brought
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to market. I won't list out all of the
traditional publishers, but you know
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them. Penguin, McGraw Hill, Random
House. There's been a lot of
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consolidation in the industry, so I'm
sure a lot of them are all kind of
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rolled up together. And it's a great
option, and I'll explain why and why we
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went that way in just a moment. But
another category is the hybrid
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publisher. In my view, the leader in
this pack is Greenleaf Book Group. As a
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quick related bonus, their CEO, Tonya
Hall, wrote an excellent book on this
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topic. Ideas, influence and income.
Write a book, Build your brand and lead
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your industry. I read Tanya's book
while I was deep in this process, and
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it was so helpful in so many different
ways, and I don't remember it in great,
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great detail, but I'm sure it has
something to say about all six of the
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piece that I'm covering in this two
part Siri's. So this hybrid category is
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a bit more White Glove than the third
one I'll mention here, which is self
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publishing. Ah, couple options you
might look at here are scribe, an idea
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Press. Friends of mine have used both
of those services and speak well of
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them, and 1/4 and often overlooks
category is unpublished. For example, I
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wrote a 25 to 30,000 word piece about
how to successfully adopt video as part
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of your work flow as an individual or
as a team, and we opted to go
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unpublished with it. It wasn't feature
length, although I could have pushed it
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out to that. Our design team and a haze
in particular did a beautiful job
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designing a cover, laying it out,
coming up with a visual theme for it.
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We created it in the pub format that
when you open it up, it automatically
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opens. And something like Apple Books
will also prince, um, hard copies and
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send those to prospects as well as to
customers. It will be very helpful in
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educating people, but we're not going
to go to the extra effort of getting it
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listed for sale or for download an
Amazon. We're certainly not gonna put
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it in hardcover and try to get it
positioned in retail outlets. So again,
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going back to the first p purpose,
depending on the purpose of your
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project, you may not even choose to
publish it in any kind of a formal way.
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Now, a quick consideration here between
traditional hybrid self and unpublished
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is the upfront cost. With unpublished,
I would give that a single dollar sign.
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You can do it pretty inexpensively. I
would give to dollar signs to self
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publishing plan to spend at least
$10,000 getting that going and because
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you own your intellectual property in
both The hybrid publishing and self
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publishing models also plan on the cost
off printing and warehousing the books.
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I can't get into all of the details
there, but you will pay to print your
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own books in the self and Hybrid models
Hybrid publishing. It's the most
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expensive upfront because it comes with
a number of other benefits and services.
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I gave that $3 signs and a little
graphic I designed, and traditional
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publishing has no up front costs. That
was one of the reasons we went with
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Wiley. We also felt like a traditional
publisher would give us some
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credibility. As many customers as we
have a large is our community is in
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relative terms and certainly relative
to the total addressable market for the
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message in the book where nobody as
many people know Stephen me thousands
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or tens of thousands or hundreds of
thousands of times more people don't
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and there was no upfront investment
again. That's why when I was explaining
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in the first part of this, you want to
demonstrate with your marketing plan in
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the second P proposal that you can
mitigate their risk and make it an easy
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yes. If you're going with a traditional
publisher because they are bearing the
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costs and the risks off the project Now
on the back end, how are you going to
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recoup your costs again with purpose? I
said it was largely a fool's errand to
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think that you're going to do this in
order to make money, but you can
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generate revenue on the back side to
recoup the costs of your time, perhaps
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upfront investments with a hybrid or
self publisher and your marketing spend
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to support the project. Unpublished,
you obviously wont generate any back
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end revenue with self publishing. Of
course, we said $2 signs up front, but
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we'll say $3 signs on the back because
you own the work you get 100% Royalties
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from most pure self publishing options
will go to dollar signs on the back end
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for hybrid publishing because you're
sharing in the royalties with the
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hybrid publisher, so three up front two
or three on the back and a higher level
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of service, even white glove service
along the way, with the hybrid option
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and with traditional publishing, I give
that a single dollar sign. You want to
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pay very close attention to the
promised royalty rate. Our effective
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royalty rate was much lower than what
we anticipated. It was because we
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didn't fully understand, for example,
that the royalty rate was on the sale
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price, not on the retail price. And
Amazon had our book listed at 34% off,
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sometimes 45% off it times 52% off. In
trying to decide the best way to bring
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re humanize to market, I build a
business model around it, and I used
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the stated royalty rates that we would
get a different levels of sales and
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again miss that detail about actual
purchase price versus retail price. In
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addition, I missed the fact that bulk
purchasing is often subject to a lower
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royalty rate as well. And we sold
thousands of copies in bulk, 205
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100,000 copies at a time. And so, in
reality, my model didn't hold totally
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my fault, and I share it here, so you
make sure not to make the same mistake.
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Ah, final note before moving on to the
next P and moving off of publishing is
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that the advance is just a no interest
loan against your royalties. The
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advance is not a gift. It's just a
present payment coming out of your
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future royalty. Ah, small detail. But
for us, the up front payment or the
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advance was not really relevant. In
terms of negotiating the contract, it
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may or may not be a value to you and to
restate all of this should be guided by
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purpose. What is your purpose behind
the project that will help you
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determine the best way to bring your
book to market with the fourth P?
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They're publishing the fifth P is
people, and I'll rip through this one.
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Organize your people who is involved in
this project. How often should they be
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updated on it? What is their preferred
method of contact? Organized this
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information in advance. Some people to
consider our people who'll be helping
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you with editing and or your advanced
reader's. When do you want them
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involved? How often should they be
looking at the draft material? Another
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category is people featured, mentioned
or cited in the book. They could be
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helpful in so many different ways, even
if it's just for tagging and mentioning
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when you go to social media with the
opportunity to pre order order the book.
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We had a list of dozens of people who
were featured or mentioned in the book
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and 15 or 18 books and authors who were
cited in the book organized thes As you
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go, don't wait until the end. Launch
partners. This is especially common for
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solo preneurs and entrepreneurs. Is the
best practice, really is to get formal
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commitments from 10 or 20 or 50 people
who believe in you or who believe in
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the message and keep them informed all
along the way. They can provide
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guidance and support in a variety of
ways, including promoting the book
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again when it's ready for pre launch or
for formal Ordering an easy category to
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bring to mind is personal and
professional network who is in your
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personal network and who is in your
professional network that would be
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excited to support you and the project
in some way. You can go the formal
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route as well. Your publisher, AH PR
agent or agency, A literary agent or
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agency. Ah, podcast placement agent or
agency. Who can you hire or involved or
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bring in tow? Help you be more
successful getting your message and
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your book into the right hands to the
right people. In the final category,
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I'll call community thes air people who
you may not know and who may not know
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you. But they believe the same things
they need or want to hear this message,
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or they're already communicating
similar messages. They have a similar
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point of view about the world, a
similar passion for how things can or
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should be. Think about where these
people are and whether you're reaching
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out and participating in that community
directly, or you're using your launch
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partners or your personal or
professional network or an agent or
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agency in order to help get your
message and awareness about your book
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into this community. This is where you
will get the most traction again. You
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can already advertise and send emails
and do targeted campaigns to people
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that are already on your map or your
radar. It's getting this message
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through this channel tomb or
indifferent people that can really make
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the project a success. So here's the
sixth and final category. Number one
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purpose Number two. Proposal number
three process the process of writing
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the book and bringing it to market
number four. Publishing just covered
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number five people. Number six is
promotion. And to restate no one cells
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your book except you. No matter what
type of publishing process or option
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you choose, you ultimately have to sell
this book. You need to promote it. You
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need to market it. You need to sell it.
So a few practical tips here lock in
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your budget early. It may be $1000. It
maybe $100,000 it maybe mawr, but it's
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probably in between one and $100,000.
Figure out your budget early and lock
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it in and build your marketing plan
early. If you can get it basically
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shaped up early on in the proposal
stage, you'll be ahead of the game
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because There is a gap between the
completion of the manuscript and the
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pre sale window, and it's in that gap
that you really want to step on the gas
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pedal in terms of working into your
marketing plan. Starting toe. Execute
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some of the elements again. You can
carry mo mentum into that gap by
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communicating actively with the right
people on the right cadence weekly or
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monthly or quarterly leading up to that
pre sale window. You will have a launch
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date. Ah, formal release date. But
typically your book will be available
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for preorder weeks, or sometimes even
months before that. You want to start
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pre selling copies ASAP, especially if
you have aspirations of hitting
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something like a USA Today or Wall
Street Journal or even New York Times
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best seller list. Quick side note.
There, even though we sold nearly
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10,000 copies in the pre sale and the
first week of release, we did not hit
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any of those lists, and I suspect in
having talked with a number of people,
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it was because we did too many sales in
bulk, selling 203 105 100 even 1000
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copies at a time selling 9800 or 10,200
books. That way is not nearly as
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interesting to whoever is curating
those lists and, as selling, say,
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10,000 copies, too. 9500 different
people,
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another tip in promotion know that,
like everything it is paid to play
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placements and retail outlets like an
airport or even a Barnes and Noble pay
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to play, it shouldn't come as any
surprise. All of that retail space,
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whether it's a grocery store or a
bookstore, is all paid to play now. We
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did do some of that pay to play, and I
will say it has been very effective. We
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paid to get re humanize placed in
bookstores, and again, Steve and I
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continue to hear from people who saw it.
The title spoke to them. They read it,
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they enjoyed it. They bought multiple
copies for their team members, and some
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of those people even came to us as
customers again. That was not the
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fundamental purpose behind us writing,
publishing and selling the book, but it
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is a very nice byproduct of it, So just
because it is pay to play doesn't mean
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that there's not a direct and indirect
return on that investment. Another big
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tip here and this is gonna be a reason
you want to goto bom bom dot com slash
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podcast and check out the block post
for episode 1 14 or Episode 1 19. I
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will include a link to the exact
structure of our pre order packages,
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but the tip here is to design preorder
incentives or packages pre order one
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copy and get X preorder three copies
and get X plus pre order five copies
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get X plus plus 10, 25 fifty, one
hundred 2, 5500 and 1000. I think those
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were our brakes there, and we actually
did sell one of the 1000 copy packages.
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It was something like a $15,000
commitment, things you might offer our
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digital bonuses. We did a custom T
shirt run specific to the pre launch
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and included that in some of the
packages we bought some copies off our
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own book. And so Steve and I signed
them and they were part of the pre
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order bonuses. So buy three copies. Get
one signed copy free at 100 or more
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copies. We started doing some custom
training specific to the topics covered
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in the book. At the 1000 copy level,
Steve and I agreed to fly and stay on
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our own dime to wherever you wanted to
bring people together into a room. We
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didn't care what room. We didn't care
how many people it could be a 5000
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person auditorium. It could be five
people in a conference room, all pre
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Cove it, of course. And we'd give you
eight hours of training, a four hour
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morning, a lunch break in a four hour
afternoon, and we would pre meet with
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you in advance toe. Learn about your
audience so that we would customize it
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to you. It was such an awesome
experience for us. It continues to
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serve us well today, and we got great
feedback on that experience from our
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host and from the guests he brought
into the room is something like two or
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three dozen people. The specific
advantage off structuring a preorder
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incentive promotion is that you can
collect email addresses, you know who's
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actually buying the book and how many
they're buying. This allows you to
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follow up later to do things like ask
for online reviews, which by the way,
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are very difficult to get. Even. Well
meaning people who love the book have
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to be so intentional and conscious to
carve out a couple minutes of their day
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to go do that activity if you can reach
them by email and you know who they are.
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Congratulations, you're a step closer
to getting that done. Another pro tip
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screenshot and save everything. Has
your doing specific marketing
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activities related to the pre sale or
the sale. Your book will bounce up and
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down in rankings in Amazon, for example,
they update them every 10 minutes or so.
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So you're gonna hit number one perhaps,
or the top 10, perhaps in a variety of
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different categories. Pay attention to
it, screenshot that when you hit a
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specific ranking, is it a bit of a
vanity play? Of course it is. But some
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people who are on the fence are moved
by the activity of others. Theater Tiv
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ity that generated your arrival in the
top three and say business sales. Re
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00:21:07.180 --> 00:21:12.190
humanize hit number one new release in
about a dozen categories, and I failed
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a screenshot, most of them because I
was completely ignorant going into this
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process. It only occurred to me later
on we did hit number one best seller in
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00:21:22.110 --> 00:21:26.410
business sales, business, communication
and customer relations. We also hits,
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00:21:26.410 --> 00:21:30.300
um, bestseller list with a couple other
retailers. A special shout out here to
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00:21:30.300 --> 00:21:34.710
porchlight book company in Milwaukee in
tow. Aaron Schleicher in particular. Ah,
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great partner on our launch of re
humanize the fulfillment and execution
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of all of those incentive packages that
you can see by checking out Episode 1
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14 or Episode 1 19 at bom bom dot com
slash podcast. We put those together,
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and he and his team helped execute
those. So as I collected names and
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email addresses that the different
buying levels we rounded those up
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shared them with him and fulfillment
went through Porchlight because we ran
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so many of our bulk purchases through
them, a swell we had people buying
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through them. We were the number one
best seller in the opening month of
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release, with Porchlight again a little
bit of a vanity play, but it also adds
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some credibility and provides some
social proof for people who may be on
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the fence about buying your book. Last
tip here and it's something that we did
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00:22:24.070 --> 00:22:28.700
not do as well as I would have liked,
and I only have myself to blame here is
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sustaining the effort. Something I
would do the next time around is to
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find bite sized pieces of the book that
you can use to sustain an education
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based marketing off the book in social
in email in another place is something
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that we did do well. Stephen, I hired a
podcast booking agency to put us on to
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00:22:49.970 --> 00:22:52.820
podcasts a month again. We've been
doing that for a year and a half now,
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00:22:52.820 --> 00:22:57.260
so I don't know how many podcasts that
is. But the podcast format is an
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00:22:57.270 --> 00:23:01.280
excellent format for having
conversations about the expertise that
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you have and that you expressed in the
book. And, of course, hosts are always
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00:23:06.590 --> 00:23:10.040
looking for great guests that speak to
the topics that are interesting to
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00:23:10.040 --> 00:23:15.540
their audience and agency can help you
find those hosts, find those shows
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00:23:15.550 --> 00:23:20.160
pitch you and place you. A natural
outcome of that is that you'll start
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00:23:20.160 --> 00:23:24.040
getting invites onto shows that you
don't have to get booked on through a
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00:23:24.040 --> 00:23:29.420
booking agency. It begets itself. It
also helps you sustain the effort not
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00:23:29.420 --> 00:23:33.060
just through reaching that podcast
audience, but giving you something that
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00:23:33.060 --> 00:23:37.790
you can share on social or an email
your appearances in these conversations
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00:23:37.790 --> 00:23:44.110
on these shows. So that's publishing
people and promotion three of the six
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00:23:44.110 --> 00:23:49.260
piece of writing, publishing and
selling your book here on the C X Siris
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00:23:49.260 --> 00:23:53.940
on B two b growth and on the customer
experience podcast closing Thought here
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00:23:53.940 --> 00:23:58.170
I mentioned in the first part of this
two part Siri's that I had reached out
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00:23:58.340 --> 00:24:02.250
two people I knew who had written and
published books to learn what they're
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00:24:02.250 --> 00:24:06.980
writing process was and how they chose
to bring their book to market. So I
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00:24:06.980 --> 00:24:11.510
want to leave you here with something
that two of them stated very explicitly,
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00:24:11.510 --> 00:24:16.450
basically in these words and something
that a couple other people mentioned.
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00:24:16.840 --> 00:24:22.810
In other words, and the concept is this.
It opened doors that I didn't know
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00:24:22.810 --> 00:24:29.220
existed. I met new people. I found new
opportunities. I received unexpected
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00:24:29.230 --> 00:24:35.310
outreach and invitations, organizing
your thoughts, getting them written.
303
00:24:35.320 --> 00:24:40.270
Getting them published in getting them
to market is such a rewarding activity
304
00:24:40.270 --> 00:24:44.380
for so many reasons. I hope you found
the Siri's valuable again. You can
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00:24:44.380 --> 00:24:50.110
learn more by visiting bom bom dot com
slash podcast. Check out Episode 1 14
306
00:24:50.120 --> 00:24:56.510
and 1 19 Their parts one and two Off
the six piece of writing, publishing
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00:24:56.510 --> 00:25:01.100
and selling your book, I hope you found
it helpful again. This is a huge, huge
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00:25:01.100 --> 00:25:05.300
topic. I was on Lee able to cover a
little bit here. I hope you find extra
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00:25:05.300 --> 00:25:09.510
Resource is they're at bom bom dot com
slash podcast. Helpful. I wish you
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00:25:09.510 --> 00:25:14.780
success in your journey to your first
book or your 10th. As an avid reader
311
00:25:14.780 --> 00:25:19.130
myself, I so appreciate everyone who
perseveres through the challenges it
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00:25:19.130 --> 00:25:23.910
involves. I hope you found something
helpful in this two part. Siri's best
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00:25:23.910 --> 00:25:27.650
to you. Take care and thank you for
listening to the c X Siris on B two b
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00:25:27.650 --> 00:25:32.490
growth and the customer experience
podcast. My name is Ethan Butte. You
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00:25:32.490 --> 00:25:36.740
can reach me at Ethan at bom bom dot
com or by reaching out on LinkedIn.
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00:25:36.750 --> 00:25:41.260
Ethan Butte Last name spelled B u T.
Have a great day.
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00:25:43.940 --> 00:25:47.270
For the longest time, I was asking
people to leave a review of B two B
318
00:25:47.270 --> 00:25:51.290
growth in apple podcasts, but I
realized that was kind of stupid,
319
00:25:51.300 --> 00:25:56.720
because leaving a review is way harder
than just leaving a simple rating. So
320
00:25:56.720 --> 00:26:00.510
I'm changing my tune a bit. Instead of
asking you to leave a review, I'm just
321
00:26:00.510 --> 00:26:04.550
gonna ask you to go to be to be growth
in apple podcasts, scroll down until
322
00:26:04.550 --> 00:26:08.480
you see the ratings and review section
and just tap the number of stars you
323
00:26:08.480 --> 00:26:13.590
wanna give us No review necessary Super
easy. And I promise it will help us out
324
00:26:13.600 --> 00:26:17.900
a ton. If you want a copy of my book
content based networking, just shoot me
325
00:26:17.900 --> 00:26:21.730
a text. After you leave the rating on,
I'll send one your way. Text me at
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00:26:21.730 --> 00:26:25.370
4074903328
327
00:26:27.020 --> 00:26:27.560
Mm.