Transcript
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Yeah.
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All right, welcome back to BBB Growth.
My name is Leslie Cruise with sweet
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fish media. If you're new here, welcome.
We are currently approaching the end of
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our deep dive into demand generation. I
can't believe april has flown by so
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fast. Um for the past month we've been
specifically focusing on the topic of
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demand generation and kind of going
back to the basics, you know, how do we
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define demand generation? What is
trending in this industry and further,
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where is it headed in the future? So
had a lot of really great conversations
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lately and today I am very excited to
introduce breezy Beaumont head of
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growth over at correlated breezy.
Thanks so much for coming onto the show.
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Awesome. Thanks for having me Leslie.
Absolutely. So let's just dive. Right
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in the first question I love to ask
during the steve dive because everyone
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has a completely different answer is
how do you, in your own words define
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demand generation? Yeah, I think over
the years the definition of demand
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generation has shifted from what I
think it was originally intended. So if
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we, if we sort of break down the two
words demand generation, really the
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goal should be generating a demand for
your product in a market. Um, and I
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think that demand gen instead has sort
of become this idea that it's a team
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who will generate leads for you and,
and it becomes this large numbers game
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when really at the end of the day, we
should be focusing on generating that
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demand. Absolutely. And when I think of
demand in personally, I always think of,
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okay, so demand gen you're driving
demand, It's pretty obvious, right? But,
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you know, in this situation you're
saying that's not always the case. Can
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you dive a little more on, you know,
demand jin versus actually generating
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the demand. How did these two kind of
differ? Yeah, so I think sometimes we
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get so stuck in all of these numbers
that companies focus a lot of their
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efforts on things like paid strategies
where were easily able to see, okay,
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how many impressions and clicks and
click throughs and conversions and how
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did that move through our pipeline? And
we love it because we can see all the
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data and I'm here for that. Right? It's
awesome when we can see the data and
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we're seeing what converts. But at the
same time if we're just focusing on
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those parts where we can measure, we're
missing out on so many of the other
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parts that really generate a demand for
your product, things like building a
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community and getting out on social
platforms and talking with people or
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interacting with your customers or
prospects. Even if you're on the
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marketing team, you should absolutely
be doing those things. So I think if we
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Just think about the numbers behind
everything, we miss those other
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opportunities to generate a larger
demand. 100%. Yeah, that's good. And I
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know a big struggle and a lot of
organizations especially here lately as
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this is kind of a trending thing is
deciding in a way between A. B. M.
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Strategies or traditional demand
generation. And how do you think that
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organizations should really be
balancing the two? And is it possible
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for these two to work in tandem or are
they two completely separate identities?
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Yeah. It is such a trend that everyone
loves A B. M. Um and and no offense to
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my friends in the market or who are
those A B. M. Marketers? It's not that
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I don't think A B. M. Is important or
effective. In fact it is highly
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effective. But the problem is that so
many companies are trying to implement
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an A B. M. Strategy when it's really
not a fit for them. So, first of all,
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unless you have, if you're if you can
only go after, you know, 100 insurance
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companies and that's it, no one else
could possibly use your product then.
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Okay, fine. That's that's maybe a place
where, you know, a B. M is going to be
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a good strategy for you. Also for
anyone listening who maybe doesn't know
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a BM yet account based marketing. So
it's that 121 or one if you want to
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many approach to marketing, um two
different accounts. But so if that's
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the case and you can only go after the
small subset of accounts, it makes
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sense. Otherwise, people should most
definitely be either implementing a
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hybrid model of demand generation and a
B. M, or just simply demand generation.
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And so what I kind of picture that as
is for most companies, it's gonna be
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that hybrid. So you're gonna do your
general demand generation that's going
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to be across all accounts and sort of
talking about the value and the
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benefits. And then on top of that, I
see A B M is basically this layer on
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top of demand generation, where then
you're getting really more specific
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about how you can help companies in a
certain industry or with a certain use
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case or at a certain company or even a
subset of a company. Maybe it's just 11
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silo department within a company. And
so it's just getting more specific with
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your demand generation strategy. But
for companies who are strictly moving
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to this a B. M. Model when maybe
they're a startup and they're not
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exactly sure who their true target
market even is yet. It's definitely
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concerning from, from my point of view.
Perfect. And how do you measure success
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in a demand gen strategy? Yes. I think
there's a number of ways you can be
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measuring this and that's across both
your paid and organic strategy. So, you
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know, if you're thinking of focusing on
maybe running a podcast or putting
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organic posts out on social platforms
like linkedin or or getting into
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conversations on cora you can take
different metrics from each of those
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platforms, you know, the number of
streams or the number of likes or
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comments on a post. Um and also
following up with those folks who do
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interact with you if, if you know them
on a on a person basis and then asking
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them, you know, is this something that
you're interested in? Can we help you
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or or can we at least get feedback on
our product and then, you know, taking
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that type of data and getting it into
your Crm as well so that you can be
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tracking some parts of this process. Of
course on the paid side, I think, you
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know, there's all the different metrics
of impressions and clicks and click
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throughs and all those pieces, but
really across either a page strategy or
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an organic strategy or a hybrid of the
two at the end of the day, what we
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should really be looking for is revenue.
So what is the impact on our revenue?
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And are we seeing that go up? And I
think a great example of that is when
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companies do guerilla marketing tactics,
like they put their sticker on two
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bottles of beer at a conference or they
gone ran a Super Bowl commercial.
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There's no, it's not going to be a
perfect match of how you're going to
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see the impact of these, but there will
be downstream impacts of it. And, and
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being able to look at, you know, number
of demo requests following that
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activity or even if you can see revenue
a little bit more quickly looking at
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the revenue impacts of those events.
Yeah. And I think it's really
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interesting because a lot of people,
someone that I talked to today was, you
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know, completely was talking about how
organic is the only thing now, like we
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don't touch on paid media anymore and
no one really utilizes paid media. And
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I kind of think that's that's a mistake
because it's like, I mean if you could
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do paid media and organic, there's no
harm in that, right. You're doing both.
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You're kind of getting that cross
posting. Their, what I think so
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interesting about organic is it is
difficult to measure, you know, it is
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difficult because it's like word of
mouth marketing. I mean obviously on
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linkedin, like our company for example,
we've been, our producer team has all
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been on linkedin lately, not because we
have to be just because we all want to
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be, we all want to be talking about
what we're doing, what we're learning
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in our roles and you know, we're
connecting with a bunch of people,
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whether it's from our customers
specifically and their team or beyond
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and it's getting a lot of reach, but
those kind of things are hard to
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measure. So I think like you said,
focusing on that revenue is really
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important. Yeah, absolutely. I mean
there are some, there's you know,
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shield app and some other ways that you
can get some of those metrics around
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those activities. Um but at the same
time, exactly, you're 100 spot on right.
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It is really difficult to measure the
impact and the downstream impact of
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those types of activities. Um, and so
that's kind of where it comes in words
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crucial to have that buy in at the top,
you know, from your executive level
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team that understands how this type of
marketing works, that not everything
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will measure what we can, but what we
can't is still important. And, and
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we'll try to show as best we can that
those other efforts are working things
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like word of mouth and referrals. We
all know that that's the most likely to
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convert in your pipeline is anyone who
came in from, from a referral or from
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word of mouth. But at the same time
it's really hard to track those things.
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Um, so having that buy in from the
executive team who understands that
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those activities are still really
important is unfortunately one of the,
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the big parts of being successful there.
Hey, everybody Logan with sweet fish
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here. If you've been listening to the
show for a while, you know, we're big
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proponents of putting out original
organic content on linked in. But one
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thing that's always been a struggle for
a team like ours is to easily track the
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reach of that linked in content. That's
why I was really excited when I heard
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about Shield the other day from a
connection on, you guessed it linked in
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since our team started using Shield.
I've loved how it's led us easily track
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and analyze the performance of
Arlington content without having to
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manually log it ourselves. It
automatically creates reports and
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generate some dashboards that are
incredibly useful to see things like
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what contents been performing the best
and what days of the week are we
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getting the most engagement and our
average views per post. I highly
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suggest you guys check out this tool if
you're putting out content on linked in
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and if you're not, you should be, it's
been a game changer for us. If you go
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to shield app dot Ai and check out the
10 day free trial, you can even use our
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promo code B two B growth to get a 25%
discount. Again, that's shield app dot
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Ai and that promo code is B the number
to the growth. All one word. All right,
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let's get back to the show. Let's shift
gears a little bit and talk about
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product led growth. Um, you and I kind
of discuss this off the record
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previously, but I'm really interested
in learning more about product led
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growth and kind of what it is and where
does demand gen fit in. So what does
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demand gen look like in a more product
lead organization? Yeah. So that
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correlated. What we do is we help
product led growth or other SAAS
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companies get product data into the
hands of their sales and customer
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success teams. And so what that looks
like is understanding, you know, when
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are people ready for Upsell or
expansion or what accounts look like
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they might turn and so by looking at
these different parts of the data where
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we're able to help these product led
growth companies um be more successful.
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So product led growth is sort of a new
return that I don't think a lot of
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people are super familiar with quite
yet, but we use these products on a
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daily basis. These products led growth
companies products, so things like zoom
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and Callen Dllee and Dropbox and
expense if I um All household names at
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this point, especially with the
pandemic. Got everyone playing scrabble
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with their grandmothers on zoom. Um But
demand jin at a product like growth
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company is definitely different because
these companies have a a self service
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model, people are able to get their
hands on the product very quickly and
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very early, so you still have a lot of
the same pieces of the demand gen
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strategy um for for really any any
other software product company. But at
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the same time there is an increase in
these roles around um customer success
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and growth um at the product led growth
companies. So what that looks like is
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since the demand gen team is getting
people inside of the product, one of
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the crucial pieces is Vier al Itty and
network effects, right? So when you put
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something into a dropbox and you want
to share it with your friend, you send
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it over and they need to create a
dropbox account to be able to accept it.
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So that's that idea of network effects
in virology. And so that's kind of
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where it's like demanding on steroids.
Is this this new growth idea that's
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that's inside of these P. L. G.
Companies? Absolutely. So you wouldn't
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say that in a way that product led
growth is creating a demand jin
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reduction or would you, I do think to
some extent that we will see titles
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that are more around demand jin going
down. And I think that's actually just
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more of a misunderstanding of what
demand gen is. So I think the
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misunderstanding is that demand gen is
at that first part of the sales funnel,
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right? So getting those people in L. A.
And then we'll just toss it over the
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fence to sales. Whereas sometimes
growth titles have a little bit more of
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an understanding that it's going to be
through that customer lifecycle. So
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bringing in the lead. Yes, but also
converting them and making sure that
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they're successful throughout the
process. So I think simply for the lack
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of understanding of what the, the
demand gen really is growth, but growth
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gets to the point a little bit faster.
So I think we will see a little bit of
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a dip in the number of demand generals,
but at the same time we'll see an
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increase in the number of growth rolls
over time. And so I think those two
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will will sort of even each other out.
That makes sense. And I think like you
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mentioned the customer experience role
is so crucial to growth as well because
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this is something that's evolving like
demand gen is evolving over time and
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customer experience is such a crucial
part of that. Yeah. Yeah, absolutely. I
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mean these types of companies that are
giving their product away for free, if
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if the experience doesn't go well, then
then you lose the opportunity to have
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that customer. But on the flip side of
that, if the experience goes well and I
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enjoy using zoom with my friends and
family, then when someone at my company
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says, hey, you know, we need a video
conferencing software watching we use
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like, well I'm familiar with zoom,
let's adopt it here. And so the
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downside is there, if the experience
doesn't go well, but the potential
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upside is, is exponential. Absolutely.
So if a start up or you know, maybe a
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scale up wants to implement a demand in
strategy kind of from scratch, what
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tools or advice would you share with
them? Maybe to someone who's new
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marketing or maybe to someone who's,
you know, kind of running a business by
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themselves or with very limited, you
know, staff essentially. Yeah, I talked
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to a lot of start up to sometimes it's
literally just the two founders or our
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early stage companies. And my biggest
advice is always first just make sure
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you've cleaned up what that process
looks like from when someone comes in
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as a lead to turning them into a
customer. So if you already have a good
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list of prospects and you're not able
to convert them into a customer, then
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first we need to clean up that side of
the process before we even think about
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doing demand generation to even further
build up the front side of that bucket.
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And so first of all, just take a look
at that process. You know, do you have
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on boarding emails to people,
understand how to use your product?
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They know how to get started. Are you
able to move people through those types
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of conversation? And if the answer is
yes or or good enough for today, then
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fine. Let's, let's think about how we
can start to build that demands an
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engine from scratch. And the way that I
think is most effective to do this is
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to find your prospects where they are.
So if you know you're going after
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marketing or sales folks, we know a lot
of those types of people are on
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linkedin. Um, there's also great slack
communities for pretty much any topic
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you can think of. So joining some of
those black communities and seeing how
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people are talking about the types of
problems that your product solves and
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starting to get into those
conversations. Um, and then maybe if
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you're, you know, targeting more of an
engineering type or others, you might
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find them on Cora or read it or or
other websites like that. So I think
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first things first is just finding your
prospects where they are and engaging
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in the way that they want to engage.
Yeah, I think that's really important
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because I think a lot of times people
will go straight to linked in and it's
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like, oh, why aren't these, you know,
engineers are these tech people, why
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aren't they on linked in? And it's like,
well that's not, that's not their place,
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you know, so it's like finding them
where they are, I think is so crucial.
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That's really, really great advice.
Yeah, absolutely. And it can totally
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shape your messaging as well. I mean,
they're sitting there having candid
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conversations about the different types
of problems that they're facing. This
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is like a gold mine of information for
you to be able to sit there and listen
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and understand what keeps them up at
night. And what are their biggest
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struggles or what are their investors
pressuring them about? Um, what are
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their initiatives for this quarter? And
if there are ways that your product
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fits in with with what they're hoping
to achieve, then you know, that's the
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holy Grail. That's what we're hoping
for. Perfect. Well, fantastic breezy.
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This has been really insightful for me
personally and I know our listeners as
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00:17:57.300 --> 00:18:01.230
well. Thanks so much for sharing your
knowledge. Where can listeners find you
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if they're interested in learning more
from you or correlated? Yeah. So you
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can find correlated Atget correlated
dot com. But you can also just find me
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on linkedin. I'm always happy to answer
questions and chat with people there.
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So either works for me. Amazing breezy.
Thank you so much again for joining me
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here on GDP Growth, awesome. Thanks
Leslie Talk soon
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at Sweet Fish. We're on a mission to
create the most helpful content on the
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internet for every job function and
industry on the planet for the B two B
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marketing industry. This show is how
we're executing on that mission. If you
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know a marketing leader, that would be
an awesome guest For this podcast.
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00:18:41.670 --> 00:18:45.220
Shoot me a text message. Don't call me
because I don't answer unknown numbers,
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00:18:45.230 --> 00:18:51.700
but text me at 4074 and I know 3, 3-8.
Just shoot me their name. Maybe a link
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to their linkedin profile and I'd love
to check them out to see if we can get
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them on the show. Excite.