#NewPodcast Customer Success Leader

WEBVTT 1 00:00:05.040 --> 00:00:08.669 Hello, if you're new here. This is the new podcast series where we 2 00:00:08.910 --> 00:00:13.189 introduce you to new podcasts in the BDB realm. I'm your host, Kelsey 3 00:00:13.269 --> 00:00:16.910 course, with sweet fish media. This week I would like to introduce you 4 00:00:16.989 --> 00:00:22.059 to a new podcast by flat file. It's called the customer success leader and 5 00:00:22.219 --> 00:00:27.820 it's your top resource for data optimization and customer on boarding efficiency. When you 6 00:00:27.899 --> 00:00:32.859 subscribe to the show, you'll get access to expert conversations and insider strategies. 7 00:00:33.259 --> 00:00:37.369 You'll learn from the successes and the struggles of thought leaders in the industry, 8 00:00:37.689 --> 00:00:42.170 equipping you to make improvements today. If you think you'll find the show valuable, 9 00:00:42.170 --> 00:00:46.329 after you check out this quick snippit, just search customer success leader and 10 00:00:46.450 --> 00:00:51.320 Apple podcast or your favorite podcast player makes you subscribe and if you really like 11 00:00:51.520 --> 00:00:54.159 it, don't forget to leave her review. It's a great way to help 12 00:00:54.200 --> 00:01:00.000 people find new podcast content. Okay, let's jump into the SNIPPET. I 13 00:01:00.159 --> 00:01:04.670 often hear the customer success acts is almost an extension of the customers organization. 14 00:01:04.909 --> 00:01:10.069 You're trying to help them achieve business objectives. How do you help established that 15 00:01:10.189 --> 00:01:14.750 type of relationship with customers that you're working with? Well, success is a 16 00:01:14.870 --> 00:01:18.659 partnership and you have to get to know them as a person and also as 17 00:01:18.700 --> 00:01:22.180 a partner and a somebody that they can trust. So, sir, only 18 00:01:22.219 --> 00:01:25.620 my background and them knowing where I come from is part of it, but 19 00:01:26.019 --> 00:01:30.459 also you really have to get to know them as a person and understand what 20 00:01:30.859 --> 00:01:33.930 what their goals are and what their needs are. And so, you know, 21 00:01:34.010 --> 00:01:36.890 I really think that you just have to get to know them, be 22 00:01:37.049 --> 00:01:41.810 with them facetoface and really get to know all of the stakeholders in that business. 23 00:01:42.250 --> 00:01:45.930 Different companies have different ethos, so you have to get to know each 24 00:01:45.969 --> 00:01:49.760 and every person and what drives them towards success and what that company's mission and 25 00:01:51.000 --> 00:01:55.760 vision is, and then you can use the product to kind of reinforce that 26 00:01:55.920 --> 00:01:59.840 journey along the way. I really believe that's why reflects this has been around 27 00:02:00.040 --> 00:02:02.590 for so long and has had customers even since two thousand and one staples. 28 00:02:02.629 --> 00:02:07.189 And it's funny because sometimes our contacts will move from one company to another. 29 00:02:07.550 --> 00:02:13.830 I think about fanatics and some of our operations partners that we've had all these 30 00:02:13.909 --> 00:02:15.780 years, and that's why they come back to us, because they know us 31 00:02:15.780 --> 00:02:20.020 as a person. I used to work for a retailer WHO said get to 32 00:02:20.139 --> 00:02:23.699 know your customer, but get to know their person and work with people that 33 00:02:23.819 --> 00:02:29.139 you like. So that's, I think, what drives that relationship. All 34 00:02:29.180 --> 00:02:32.210 right, everyone, we really hope you enjoyed that short clip from Eric Crane. 35 00:02:32.530 --> 00:02:36.889 Eric is going to be a fantastic host. If you listen to the 36 00:02:36.930 --> 00:02:38.810 show, we know you thinking about growth. So, no matter what your 37 00:02:38.889 --> 00:02:43.969 role is, whether it be in sales, marketing or another function, if 38 00:02:44.009 --> 00:02:47.719 you're looking to drive growth for your organization, we definitely think you'll get value 39 00:02:47.719 --> 00:02:53.840 from subscribing to this show. Again, just search customer success leader and Apple 40 00:02:53.919 --> 00:02:58.319 podcast or wherever you do. You're listening, subscribe leaver of you if you 41 00:02:58.439 --> 00:03:00.909 like it, and don't forget to tell a friend if you think they'd enjoy 42 00:03:00.949 --> 00:03:07.590 it. Thank you so much for listening and have a wonderful day. Are 43 00:03:07.629 --> 00:03:10.830 you on Linkedin? That's a stupid question. Of course you're on Linkedin here. 44 00:03:10.949 --> 00:03:15.620 So we finish. We've gone all in on the platform. Multiple people 45 00:03:15.620 --> 00:03:19.300 from our team are creating content there. Sometimes it's a funny gift for me, 46 00:03:19.860 --> 00:03:23.460 other times it's a micro video or a slide deck and sometimes it's just 47 00:03:23.580 --> 00:03:27.729 a regular old status update. That shares their unique point of view on BB 48 00:03:27.930 --> 00:03:32.530 marketing leadership or their job function. We're posting this content through their personal profile, 49 00:03:32.930 --> 00:03:37.770 not our company page, and it would warm my heart and soul if 50 00:03:37.810 --> 00:03:42.039 you connected with each of our evangelists. will be adding more down the road, 51 00:03:42.199 --> 00:03:46.360 but for now you should connect with bill read, our COO, Kelsey 52 00:03:46.439 --> 00:03:50.639 Montgomery, our creative director, Dan Sanchez, our director of audience growth, 53 00:03:51.080 --> 00:03:53.960 Logan Lyles, are Director of partnerships, and me, James Carberry. We 54 00:03:54.080 --> 00:03:58.349 are having a whole lot of fun on Linkedin pretty much every single day, 55 00:03:58.710 --> 00:04:00.030 when we'd love for you to be a part of it.