Transcript
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Welcome back to the behind the curtain
series of BB growth. I do a
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lot of these episodes with Logan,
but today I'm actually doing this episode with
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our Celo, Bill read, and
we're talking about something that we're just talking
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about offline. We thought we'd pop
behind the MIC and talk about this and
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it's this idea that growth happens in
the margins. I know, Bill,
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this is something that you talk about
a lot and one of the things that
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we're going to be diving into here
is, you know, there's two different
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types of margins that that company should
be trying to create and we're going to
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talk and unpack what those two types
of margin are. But then I want
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to have you talked about how do
you actually create margin and both of those
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areas, because that's I mean,
that's I think where you listening to this
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are going to get immense value.
Bill, as a back you know,
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has been in multiple businesses, gone
through multiple exits, has been in businesses
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that have raised money. He's been
in bootstrap to businesses like what he's in
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now is sweetfish. So he's just
pulling from a wealth of experience and and
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so I think you're going to get
a ton of value out of this.
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So I'm just going to keep peppering
bill with questions about this idea and I
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think you're going to get enormous amount
of value. So so, Bill,
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let's start with the two types of
margins that you typically have in a business.
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As we're talking offline, you said, you know, James, you've
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got the margin of time and then
you've got the margin of money dollars.
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And Talk to us about the time
margin first and what you've learned about the
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importance of creating margin as it relates
to time. Yeah, well, it's
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a good place to start, because
that's the the piece of margin that most
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young founders and young businesses struggle with
the most. Money's one thing, but
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man time. We all have a
finite number of hours in a day and
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number of days in a week,
and so it's more difficult to create margin
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in in the area of time.
But it is it is so critical in
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early in the business for an organization
to have some some room to breathe and
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and and room to grow. What
does that look like at sweetish? Yeah,
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what does time margin? Large like
a sweetfish? Well, you know,
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James, you're a good example of
somebody who understands margin and you've been
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able to actually execute what you've done
over the last five years with a fair
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amount of margin. Right now,
your primary role is strategic. Yeah,
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and, and you know, a
lot of people say their visionaries. I
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really don't like that description because I
think sometimes we hide behind that visionary Yeah
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Label and we say, well,
we really don't do much words the visionaries
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right, but you truly have an
eye on the horizon and you have the
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you have the space and the time
that allows you to develop some of those
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ideas and to bounce those I heard
John call an hour ago with somebody on
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our team and you were casting vision
right. That's what a visionary does,
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but it requires margin. If you
were, if you were running every little
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piece of the business, you wouldn't
have that conversation right. You would have
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gotten through what you needed to get
through and you would have been on to
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the next meeting talking about tactics.
where. Where do you see that?
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A lot of founders sacrifice margin.
Is it? Is it because they're so
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heavily involved on the sales side of
the business? Are they meticulous about operational
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details like you've this is not your
first go around with a young with a
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young founder like myself. You've been
in a lot of different businesses like this.
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It's good I'm screwing up in enough
an enough other ways. It's good
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to know that I'm not screwing up
as bad in this area. But what
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are what are some common pitfalls,
specifically for founders, where they tend to
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give up margin where they could actually
capture some team margin? Well, the
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main issue, and my experience is
that the founder is too good for his
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own good. And then another words, when I walk into an organization and
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I see that the founder is the
best thing they've got, that's a problem.
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Now, the founders excited about that
and happy, but in my opinion
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the mark of a truly great leader
is not defined by how good he is,
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it's defined by how good the people
around him are, and that's both
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people who are better than he is
and it's a team that he's developing.
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Yeah, so I think that's the
first problem is that you know too much.
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Yeah, right, and so many, and we're talking you know young
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early. Have Stage businesses. Most
people get into that because they had an
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interest or a passion or a hobby
or a buyout or an inheritance. Right,
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they don't typically get into a business
because they know how to run a
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business. In fact, often times
they have no business for running one.
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Right. So they get in because
they're really good at something or they're connected
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to someone right, they have something
unique. And so if they don't fairly
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quickly empower and enable their team,
you know, if they're the guy pushing
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you out of the way saying just
let me do it, that's that's a
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big problem in a guy like that
will never develop margin because it'll always be
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the best thing. You know,
that the best guy, smartest guy in
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the room. So I want to
talk about the money margin, but before
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we do that, you know you've
unpacked time margin. Why it's important.
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How do you actually create time margin? I know for me it has come
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in the investment of money. Yes, so we've actually been very lean in
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terms of you know, we probably
don't have as much margin financially as we
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should because I've invested very obviously invest
in you, Logan Kelsey, our creative
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director, Dan, our director of
Audience Growth, Ryan, our director of
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people, laps and culture. I
know that I what a lot of people
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would say. I've overinvested in a
level of leadership because I should be doing
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one of those or multiple of those
functions. I know that my motivation for
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being in business is to not work
eighty hours a week into not like I'm
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not strong, I'm not big time
money motivated. So it's easier for me
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to make those money investments because what
I care about is freedom of my time.
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And so I've created that time margin
because that's something that I'm passionate about,
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strongly about, but I've done it
almost at the sacrifice of the other
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piece of margin that I that I
was it's costume, right you it's an
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expense. Yeah, and it shifts
opportunity from one column to the other.
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So how do you create time margin? Is Not the only way to create
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time margin is is to make the
investment in people know. I think there's
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another really key concept here, and
that is the concept of boundaries. We
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don't do boundaries very well in this
culture and certainly in businesses. We don't
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set boundaries very well, and so
when you don't set an honor your own
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boundaries, your you very difficult time
finding margin right, even artificial boundaries that
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say, you know, we've got
one team member on our team, one
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of our best people, who,
at five o'clock says hey, I got
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to jump off. Yeah, right, and that could really offend me and
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and upset me, but man,
he's said a margin and he honors that
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margin. And you know what,
I honor that margin, yeah, or
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that that boundary rather, and so
you can create margins for yourself just in
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in time, James. You can
do it the same way you do it
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with money. underspend, under plenty, you know, shoot low and plan
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for some room, and I think
too few of us do that. You
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know, you, you have taught
our team how to time block. Well,
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some of US are struggling with it, but time blocking is another great
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way to develop some margin, because
if you look at the people who are
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doing it well on our team,
there's margin blocked in. I just look
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at somebody schedule to day and they
got lunch blocked out every single day.
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And that's okay with me and that's
okay with you, because you understand what's
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happening there. They're setting boundaries and
they're creating margin. Yeah, so we've
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talked about time margin. What it
is, why it's important. How do
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you create time margin? Time blocking
is a really tactical way to create that
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time margin. Setting healthy boundaries.
You hear a lot of people talk about
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that, with the influx of people
talking about mental health today. Money is
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the other margin, and this is
this is the part of our business where
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I need to really be taking notes, because traditionally, especially before you came
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around, we have not had much
margin on the financial side of the business.
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Talk to us about money margin and
what having it actually allows you to
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do. Sure. Well, the
parallel here, James, again with your
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you're spending at home. It's very
similar. The first and most important thing
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is to to spend less than you
make. What does that require? In
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a business it's a little more complicated
than at home. Yeah, I'm not
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entirely sure about this, but I
think budgeting is kind of old fashioned.
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Do you budget at home? My
wife does, I do not. Okay,
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so it's a bit of a lost
art at home and honestly, it's
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a bit of a neglected art at
work. So you and I sat down
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and we spent a couple days,
didn't we? Yeah, working out what
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we call our proforma for for two
thousand and twenty. It was a grueling
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to it really was grueling. I
mean we went offsite, but man,
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it was more complicated than even I
thought it would be, and I've done
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it lots of times. You know, money finances are so fundamental to the
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heart of a business that when you
sit down and start to budget, you
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can go deep real quick, and
so we uncovered a lot of issues and
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opportunity these during that time. That's
one place we found margin. So when
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you plan, number one, you
you discover areas where you've got margin that
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maybe you, maybe somebody else is
taking up that you need to get back
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as a company right. So that's
one thing. The other thing is,
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as you plan for growth, you
give yourself some some room between what you
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would ideally spend and and what what
you budget. Yeah, could. What
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were some examples from that exercise that
we went through that you can remember,
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where we were able to create margin
financially just by going through the process of
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putting together our two thousand and twenty
budget or proformer or whatever you call it.
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Well, the quick, quickest way
to find margin, especially for sweetfish,
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are, you know, our our
number one expensive people and so not
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a lot of fun to talk about. But the reality is that, as
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we looked down through our following year, wasn't necessarily a matter of laying people
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off in this case, but it
was a matter of, you know,
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we'd had a conversation. Perhaps,
for example, hey, we need two
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more producers. Well, when you
budget those, those people become numbers and
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then those numbers impact that decision.
Yeah, well, that the decision and
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the the number at the bottom of
the profit law statement that's so near and
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dear your heart. Kind Yeah,
so I think that the best way to
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to create margin is to plan,
to budget and also to I think it
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goes back to two boundaries, to
leave some room in there to create boundaries,
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to say and I'd love to have
two producers. Wouldn't it be awesome
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if we could hire a second producer? But you know what, we're going
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to leave that in a margin column
for now and as opportunities come we're going
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to invest in those things. Just
like at home, if you're spending everything
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you make, you have no margin
to invest when an opportunity comes. Yeah,
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and we face the same thing at
work. So one thing that I
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know that I really struggle with in
terms of financial margin is there being getting
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to invest the large majority of my
time and strategy and ideas. I get
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really excited about things. So I'll
get really excited about an idea and I'll
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want to hire somebody that can do
it, or I'll want to spend the
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money that I think we need to
spend to get to this thing right.
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That's one one of my struggles,
and then the other one is what you're
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wearing on your shirt. Yeah,
so it's our number one core value,
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love people well. I want to
love people well. I want our entire
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team to have health benefits and the
best, the Cadillac of health benefits,
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and I want to give people unlimited
paid time off that I want to do
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a lot of things because loving people
well is important to me, it's a
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important to our entire organization, and
so it's easy to justify spending money that
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we don't necessarily have earmarked to spend
in the name of loving people well.
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How have you helped guide me in
a lot of ways without me even knowing
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that you're doing it, but you
are doing it. How are you keeping
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me kind of in the lane of
protecting our margin and staying discipline to what
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we've budgeted, even though I'm I'm
not stopping the number of ideas that I'm
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having and I don't think that we're
not loving people well either. So how
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have you navigated that, working specifically
with with this business? Well, first
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of all, I've been honest with
you, right, yeah, and that's
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not everybody has a guy who is
honest with them. Yeah, that's one
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of the something I write about that
founders advantage is really a handicap because you
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get what you ask for. That
right. So the first thing is I've
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been honest and frank with you and
shared my years of experiences and failures that
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have led me to this. So
that's number one. Number two, I
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I am constantly, James, I'm
constantly picking your head up right, getting
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you to look out. Now you
look out strategically really, really well,
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better than anybody I think I've ever
worked with. But in terms of financials,
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it's difficult for you to look at
a disciplined, defined plan when you've
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got a great idea. But Man, I am so glad that through the
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year two thousand and twenty, we
had a plan, because I you would
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come to me and and you put
an idea out and I'd say where does
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that? So it's help me understand
where that's going to be paid for,
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because it has to be paid for. Yeah, it's the same thing that
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you emphasize. When we're dealing with
culture, you know your first question is
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what core valued does that support?
It's the same thing here. Define defined
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plan with applied discipline is is probably
the best. The thing that I think
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has been helpful for me is knowing
that before I could just Willy Nilly inject
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any idea into the business and do
it because we didn't have somebody that was
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pushing back and and saying, Oh, we did, but they didn't necessarily
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have they didn't have the weight of
of Your Voice, because you've been doing
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this for thirty, thirty five years
and through it's easy for me to understand
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that you know what you're talking about
because just of the sheer time you've spent
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in business. But the thing that
it's helped me do is to say,
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okay, if I want to do
this, it comes at the cost of
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something else. And so if we
want to invest in this idea and start
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building digital products, it's going to
mean that we we can't also go down
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this path of doing media days for
our collective shows, right and so when
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I'm when I'm faced with the decision, I'll say, okay, no,
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now, actually, media days are
more important we should hold off on this
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objective for a little bit longer or
yeah, I think we actually should.
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I think this makes more strategic sense
for us to invest in. So let's
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pull the resources that we were ear
marking for this over to this. And
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so having that restriction has actually,
I think it's just given me clarity in
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my decision making and it's crystallized my
thinking in a lot of ways, because
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I can no longer just make willy
nilly decisions without without there being a price
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Tobay, so to spread and right
the because we're bootstrapped and we didn't go
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and raise five million dollars. That
has to come at the cost of other
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things that I would also like to
do. Yo, I want to highlight
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what you just said, the cost. Growth comes at a cost. It
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does, and thankfully you've got margin. So the cost to you and to
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your family into your health, has
been negligible, wouldn't you say? Yeah,
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so I think that's the result of
a lot of hard work, a
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lot of great decisions, but also
committing to a plan and remaining disciplined to,
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as you say, every decision.
Everything that you want comes, yeah,
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at a concost. Somebody has to
pay. Somebody has to pay for
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it. Bill. This has been
this has been incredible. So if you're
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listening to this, really ask yourself
do we have do we have time margin?
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If you're a founder, do you
have time margin? Because there's so
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much I know that I've found from
having margin with my time. I don't
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work eighty hours a week. I
sometimes don't work forty hours a week.
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I'm usually right around that, that
forty hour mark and that's I don't think
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that's very common. Based on other
entrepreneurs that I talked to, most James
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don't know how many they work and
that's another piece of a puzzle, another
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piece of the issue. Will do
another episode on how we started time tracking
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so that I can actually confidently say
that I only work forty hours a week.
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But do you also have money margin? That one's a little bit easier.
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You can look at Your Bank and
in a lot of ways see if
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you have money margin. That's one
that we're the we're getting better at thanks
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to bill. I have sucked at
that traditionally and because of partnering with with
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someone like Bill, we've seen incredible
strides and sweetfish. So do you have
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time margin? Do you have money
margin if you don't aggressively start doing things
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to try to create that margin.
Plan a retreat right now is, you
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know, get with some some other
strategic person on your team, whether it's
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your CEO or maybe it's your entire
leadership team, and get off site.
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Start Planning for two thousand and twenty
one right now. I know we're only
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in August right now, or whenever. I think this is when this is
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going live, but like we started
planning last year too late and it was
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like November we did, and it's
what still July and our planning is has
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begun. Yeah, so we're already
starting that process for two thousand and twenty
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one right now. Make those plans. Those plans or what create your margin
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financially. Doing things like time blocking
and setting boundaries are what create that margin
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with your time. So we hope
that this has been super helpful. If
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you're not already following or connected to
both myself, James Carberry or bill read
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on Linkedin, go ahead and do
that. We are starting to put out
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a lot more content and we're really
excited to connect with you there. So
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thank you so much for listening.
One of the things we've learned about podcast
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audience growth is that word of mouth
works. It works really, really well
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actually. So, if you love
this show, would be awesome if you
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texted a friend to tell them about
it, and if you send me a
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00:19:41.890 --> 00:19:45.329
text with a screenshot of the text
you sent to your friend, Metta,
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00:19:45.490 --> 00:19:48.970
I know I'll send you a copy
of my book content based networking, how
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00:19:48.009 --> 00:19:52.569
to instantly connect with anyone. You
want to know my cell phone numbers.
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Four hundred and seven, four,
nine, hundred and three and three,
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two eight. Happy texting.