Transcript
WEBVTT
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welcome back to be to be growth. I'm
Dan Sanchez with sweet Fish Media, and
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we are continuing our journey into
account based marketing in the month of
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February, it's gonna be a deep dive
into account based marketing. And today
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I'm here with Caleb Muster, who is the
CEO of craft. Um, and to kick off the
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episode, I wanted to ask you kind of
out of the box question, Caleb, just a
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make things more fun. And that is what
is the like, best gift you've ever been
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given the best gift I've ever been
given. Oh, man, thinks might seem kind
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of lame, but I really wanted Cem
tactile like warm gloves that I could
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use with my smartphone. It's actually
weirdly hard to find, like good ones.
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Um, and my wife found me an awesome
pair for Christmas, and I was over the
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moon about it, So I don't know. That
might seem kind of odd because, you
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know, we've done gifts for, you know,
NFL owners at the Super Bowl like crazy
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stuff, but that's probably my top one,
you know, Smartphone gloves. I don't
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know. Sometimes it's just the simple
things of people being thoughtful. You
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had a problem, and then you didn't
expect anybody to do anything about it.
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And then they showed up with the
solution. You're just like you thought
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of me. I didn't even I don't know.
Sometimes the thoughtful gifts are the
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ones that stick right, And that's
honestly, a fantastic Segway. That's
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why I asked the question. Because craft,
um, is all about gifts. So I had to ask
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the guy who runs a company that goes,
That's a gifting company. What? His
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favorite gift. Was it just I don't know.
It made sense to me. So thank you so
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much for joining me on the episode
today, Caleb, tell us a little bit
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About what craft, Um, does. And
generally, how it fits into account
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based marketing and how it can help
others in account based marketing. Yeah,
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absolutely. Thanks for having me dance.
So, craft, um, is a B two B gifting and
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shipping platform. We have products for
revenue teams. So sales, marketing,
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customer success. Um h r n i t. So our
goal is to kind of streamline thing
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entire widget sending process and make
that really easy and an awesome
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unboxing experience anywhere or in the
organization on one of the things you
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know, we're really, as you might
imagine focused on right now is making
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How do you send, um, tangible stuff to
people no matter where they're working
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from, Right? Because, like decision
makers could be working from home, they
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could be working from, you know, uh,
hut and Bali like. And so that's Ah,
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big thing that we're helping
specifically with revenue teams is like,
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How do we get really cool stuff that
stands out and gets us meetings, You
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know, virtual of in attendance, um, to
decision makers when we don't know, you
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know where they're actually physically
located. And it's been, I think most
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people in account based marketing know
that gifting is a big piece of it,
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because in B two b, you often have a
short list of companies you wanna work
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with. That's kind of like the whole
premise of account based marketing
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where in a B two C environment, you're
not going to send gifts. Did thousands
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of thousands of people in hoping that
it's all a few convert, But when you
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know you have 100 people, you want to
get on their radar with, you know,
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gifting works What I really like about
craft. Um, as opposed to some of the
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other gifting companies, which are all
good. Um, I like Alice and I like other
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companies like it, But what surprised
me about craft, um, is they actually
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customized gifts? Tell us a little bit
about that as far as a unique aspect of
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what you guys dio. Yeah, absolutely. So
that is really part of our our secret
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sauce was and and so a little bit of
background. So prior to launching craft,
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Um, I actually owned a corporate
gifting and marketing firm that
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specialized on the B two B side of pro
sports. So we had to get really good on
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the product side first because like,
for example, if Arthur Blank, the owner
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of Atlanta Falcons, wanted to send a
gift to see of Coca Cola that better
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have the right logo, the right name
like that. Product design was so
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important in that space, and what we
realized was that's really kind of
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missing from the corporate gifting and
direct mailing pieces. That hyper
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design of the tangible, the packaging,
the gifts themselves, being able to put
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different logos, names. Sometimes we
say we introduced Shutterfly to be to
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be, which is another easy way to think
about it, which is like that hyper
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design in real time, being able to put
your top prospects logo, you know, his
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or her name on it. And a picture of you
know, their team outing on the package
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itself is really a wow factor that a
lot of the other platforms haven't, you
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know, focused on. So that's that's
really ah, sweet spot of ours.
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Absolutely. And before we jumped on the
call, we talked about a number of
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different ways that gifting. In general,
though, craft and service fits in, all
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of these can be used in your account
based marketing plans and where you can
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kind of fit it into all the different,
like nooks and crannies. And we're
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gifting can really supercharge your
account based marketing strategy. So,
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Caleb, can you tell the audience, like,
what are the different ways? Craft dumb
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as well as other gifting services, can
fit in account based marketing strategy?
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Yeah, absolutely. So there's there's
five and the first one being outreach,
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so outbound and setting demos, your str
teams using a platform. Thio reach out
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to prospects. Set meetings. Um,
nurturing the relationship pipeline. So
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accelerating deals would be number two.
Ah, third one. That's one of fast
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growing area of our business Is virtual
events helping prospects are giving
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them a reason to attend the event and
also saying thank you on the back end.
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Four would be what we're doing right
now, which is it's a great way to get
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people Thio attend a podcast and say
thank you on the back end, which is,
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you know, how sweet fish use us and
we're grateful for the partnership. And
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then, lastly, Number five would be as a
lead magnet. So, like, let's say you're
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running a campaign on LinkedIn and
you've got an ad you're trying to get
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somebody to click through. Using a
gifting product, for that is a great
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use cases. Well, yep, sweetened the
deal. So let's go back through each one
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of those and go a little bit deeper is
starting with number one you said to
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use as outreach. So essentially any
people to take the demo, I'm guessing
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instead of just cold emailing them or
lengthen spamming them and like, Hey,
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we help you in such in such a way.
Please give me a few minutes of your
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time and toe, which everybody says
delete, delete, delete. I'm un connect.
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You know, we're tired of getting those.
So where does this fit into that? How
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do you make it better? So one of the
things that were a big believer in is
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the same amount of thought that you put
into, like, a digital A B M campaign,
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the messaging, you know, the cadence,
the content that should also happen
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with the direct mail and coming up with
an amazing campaign to start that gives
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the reps like, you know, just firepower
when they're reaching out to prospects.
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For it's not just another like, you
know, Hey, take this meeting for some
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cupcakes, right? Like that doesn't
really get anybody that excited. So
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like an example of that. One of my
favorite campaigns we ever ran was for
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Oracle. They wanted to sell their
customer data products, so we came up
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with this way source these old school
like 19 eighties tape recorders and
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recorded a fake Siri voice on them
called Bad Data. And when we send the
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tape recorder to the prospects, the
prospects would press play and bad data
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would get your name wrong. Your company
name wrong? It was, you know, really
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funny. I'm not quite doing injustice
here, but basically say, hey, you know,
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if you don't want bad data showing up
your customers doorsteps, you should
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get Oracle's customer data product. And
this response from that was insane. It
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gave the reps something, you know,
exciting to reach out about. I think it
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was like close to a 90% response rate.
They said about half the meetings, that
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they send it out Thio to to target
prospects. And then we had the whole
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campaign streamlined from, you know,
initial touch Thio, you know, setting
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the demo. All of those touches were
programmed in sales loft. So we're also
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a big sales loft. Super fans over here.
So I would say that come up with an
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amazing campaign like a really good
idea. Don't just send cupcakes and say,
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Hey, can I have a meeting for your time
and then using a cross channel approach
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to set demos? So with our remote
sending tool pick, it allows our reps
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to put a link in a LinkedIn message, a
text message or an email, and run that
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through sales loft and give some sort
of compelling reason for the prospect
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to take a meeting where they can easily
convert, you know, claim the gift,
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which is relevant to our message. And
they can actually set a demo within our
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product as well. Eso that's a little
bit of a long winded answer. But
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hopefully that No, I think it's really
good, Because remember when you first
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mentioned that I had the impression I'm
like, So what? You just get a cold
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Lincoln message media Just be like, Hey,
if we'll give you a yeti mug if you
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just listen to us for 15 minutes, which
is better but still kind of weird, you
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know, still. But if you're layering and
it's all making sense and the gift you
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picked out with specific toe like your
message, you know, or at least ties
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into it somehow then then it starts to
make a lot more sense, and you start to
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feel valued, I think, as in a good way
as and when sales reps are reaching out,
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you know? Yeah, absolutely. And that's
something you see pretty commonly you
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know, as gifting and direct mail is
popping up, I call it the carrot and
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stick play. A lot of SDR teams do do
the carrot and stick, which is, you
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know, not what we suggest, which is
like, Hey, get this, get the cupcakes
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like That's just it doesn't like a bit
Think about like a beat, a VP of demand
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generation or ah, you know, like
they're busy like that's That's not
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gonna move the needle within that so
much. But if they see that creativity
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and the that you put the and and and
its streamlined across the entire kind
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of touch cadence like the reps, you
know their messages buttoned up and
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it's, you know, all that messaging is
consistent, whether it's on linked in
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an email phone, that goes a long way. I
think that's awesome. So let's move on
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to Number two. Nurturing relationships
in the pipeline like it seems pretty
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self explanatory. But what are some
creative ways you're working gifts into
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existing sales conversations that are
already taking place? Yeah, absolutely.
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So let's say you've had a great demo
with somebody you're trying to
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accelerate through the pipeline. One of
things that will do is is, you know, if
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we have you know what we call, like a
hot, you know, opportunity on that's
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moved, you know, definitely in the m
que el statuses. I give all of our reps
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autonomy to be able to send pretty much
anything up to $100. And this is where
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they could get creative. They could go
on, like then they can, you know,
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research on Twitter and be like, man,
you know, Jimmy is a really big Green
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Bay Packers fan. Let's send them, you
know? Ah, Brett Farve Jersey on pick,
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that kind of thing. Those kind of
touches, like, you don't wanna overdo
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it too. Where, like, you know, we
touched on earlier, like the whole
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carrot and stick thing. You don't want
to feel like an outright bribe, but if
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your reps had a great conversation with
somebody and they mentioned like I
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don't know, like man, like I'm really
having ah, hard time, you know,
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homeschooling my crazy. You know, five
and six year olds right now, you know,
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like sending them something, something
cool. I'd be like, Hey, I thought this
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might help, you know, to make that that
home school experience a little bit,
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you know, easier during the during this
challenging time. Those kind of things,
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I think, go a long way, especially if
you're in a competitive space. So, like,
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you know, when we're when we're
competing and the what we call the
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revenue space with other platforms,
they're selling Thio, B two B marketing
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sales and CS teams. We have to stand
out because there's, like 20 platforms,
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you know, out there Now, you know, of
course there's the big ones like you
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mentioned Alice and Sando, So pfl. But
there's a new one popping up every day,
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so those touches are extremely
important for us in our in our sales
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process. I almost feel like, you know,
just even going back to the question. I
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opened up the episode with the ones
that they're the most thoughtful are
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probably the ones that win. So if
you've actually, if they're in your
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pipeline, you've had a few
conversations with them and you know
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their fans of this or they're into that
and you know, you can find a gift that
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kind of matches that that's probably
gonna stand out 10 times more than even
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a gift that was three times more
expensive from a competitors. The ones
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that are more the most thoughtful. I'm
probably gonna go the farthest. Just
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like those gloves did with you from
your wife, right? Oh, yeah, Absolutely.
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I mean, just sending, like, a prospect,
you know, coloring book with some
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crayons and a baby Yoda. It all might
go a huge way, you know, and it costs,
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like, maybe 30 bucks. But, you know, it
makes up. There are wars. And they have
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that a child that's also into Baby Yoda
right now. Because you just off chance
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talked about the man DeLorean the last
time they're gonna be like, Oh, like
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it's gonna hit them in a different spot,
you know, because you're listening.
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Yeah, absolutely awesome. So a number
three. What are you doing with virtual
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events? Tell me a little bit more about
that. Yeah. So this is one of the
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fastest growing areas of our businesses.
Field marketing teams are coming to us
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and saying, Hey, you know, all of our
events, you know, obviously, like,
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faster and all. You know, the
conferences, dream force, everything is
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virtual. Now, how do we get people to
attend my virtual event. Like, you know,
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I have planned this really cool. Ah,
lot of people are doing kind of like
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themed webinars, which I think is
really smart, like they do like a
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whiskey webinar and, you know, talk all
things cybersecurity. Things like that,
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I think are are fun and creative. Or
like they'll do a master class and, you
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know, kind of kind of tied into
whatever, you know, content they want
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to talk about. And so that's one of the
fastest areas you know, We're kinda
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growing right now is people are coming
to us and saying, Hey, can I use craft?
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And specifically our pick product,
which is really designed for remote
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gifting to get people Thio attended an
event and then also to say thank you on
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the back end. So we have we have
accounts. They use us for both use
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cases. That's awesome. For number four.
We discussed how it could also be used
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to follow up the podcast guests. I mean,
and that's something we talk about in
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this show all the time. Maybe too much.
I might be pushing it a little bit too
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much. Let me know if we are, but you
can invite your ideal buyer to be a
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guest on your podcast as a way to add
value to them. Create content for you.
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And it wasn't even something I thought
of doing until Caleb reached out to me
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and mentioned it. And now we have a
partnership where Craft and Swedish
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media are working together to
accomplish this. But it made so much
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sense that I would want I spent all
that time like reaching out to them,
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qualifying them, getting them on the
show, having the conversation that I
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would want to reach out to them with a
custom gift. So I pretty much just
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explained it all for you because that's
what I'm excited about and working it
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into our own A B M strategy. But it's a
great way to kind of like, almost like
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Greece, the pipeline toe like ADM or
value to them and something where
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you're already giving them tons of
value and customizing it the experience
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for them. But it works even better. Uh,
do you have any more thoughts on that
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particular tactic? Yeah, absolutely. So
I'm I'm I'm a big marketing dork. Um,
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are my my title in my email signature
is the man DeLorean of marketing. And
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we all have Star Wars taglines if that
gives you any idea how nerdy and geeky
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we are s so I'm a bit like I just I
love marketing on I'm always studying
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new trends. Like I'm really interested
in Just, you know, how Lincoln's being
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coming used as an influencer platform
and then also how podcasts just the
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reach in which you can get is just
astounding. Um, you know, I have some
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of my favorites, you know, B two B
growth, obviously one. You know, Matt,
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Masters of scale. How I built those
podcasts like that. Like, I listen it
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all the time and, you know, it just
occurred to me it's like, Man, there's
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all these listeners and people like Dan
Sanchez and you know, Logan and the
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team, they work really hard to get
these people on the podcast. And that's
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got to be hard, like, you know, for
example, you know, you're trying. This
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is maybe a silly example. If you're
trying to get Tim Ferriss to come on
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your podcast, how do you do that, right?
Like, how do you get his attention on
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and, you know to say thank you to send
him something that would be like, Wow,
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I'm so glad I came on, you know, B two
b growth versus, like, the 10 million
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other podcast offers I'm getting. So
that was kind of where the idea came
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from. And, yeah, we're thrilled to
partner with you guys. And then number
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five, you talked about using it as a
lead magnet in an advertisement. Yeah.
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So this is something we're testing
right now. So, like, if you're running
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a traditional a B M digital campaign on
like then making sure that, you know,
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again our whole thing going back to,
like, messaging being creative, it
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stands out, like using the hook as as a
gift offer. So when they click through
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on your ad, you know, they're going to
the gifting product, which in this case
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is our our pick product, where they can
easily claim a gift and schedule a
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meeting right there. So, yeah, I think
that's ah gonna be a huge opportunity
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going forward and something we're
testing right now. Right? And to
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illustrate this last point, Caleb, I
know you have a an invitation for
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listeners right now if they want to
test your services and see See what
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it's all about. So tell us about that.
Yeah, absolutely. So if you go to craft,
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um dot io slash growth. So craft, um,
is spelled c r a f t o m and then dot
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io slash growth. For me to be growth,
you can claim a personalized gift box
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from craft. Um, schedule a meeting with
us, and someone from my awesome team
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will kind of run you through our
platform. And you can see if that
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tactic, you think would work well for
your company as well. And I know some
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people are like, Oh, Dan and Caleb are
throwing the right hook at the end.
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Wait, how could you do this to us to be
like, well, like kind of. But at the
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same time, it's like we're leading with
the gifts, so it's kind of like you
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could say, No, you don't have to go
like it's up to you And that's what I
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like about it so much because it's such
a it's leading with help, its leading
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with away. You're adding that it's just
leading with value on the front end.
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They could take it or leave it. And
that's why I think this tactic of using
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gifts in the right places in your
funnel is such a great way to stand out
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another toe. Other people, Yeah,
absolutely. And just a couple of
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resource is like if people want to
learn more about, like, gifting and
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direct mail In general, John Rowland
wrote a great book called Gift Ology.
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That's like kind of like a 101 great
place to start. He really hits on the
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thing of like, don't just bribe people
because that can come off kind of
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disingenuous and slimy. So that's a
great book, Thio start with. And then
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the other thing, too. I I you know, I
love advertising. Um, it's like
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breeding stuff from like, Ogilvy and
you know, those kind of things I think
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works helps really well, with your
direct mail strategy, like thinking
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through like, Okay, we're trying to
convey a marketing message on our you
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know, our digital ads and every other
medium. Direct mail should be no
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different. We should be communicating a
really strong message. Um, it shouldn't
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be like, you know, the rest of our
marketing is amazing. And then our
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direct mail strategy is kind of, you
know, whoomp Whoomp! So yeah, and you
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know, I'm obviously happy Thio If
anybody wants to reach out to me and
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just, you know, spitball gifting direct
mail I'm always always down for that.
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So fantastic If this has been a podcast
that's been intriguing to you and you
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wanna learn mawr about how to use gifts
and where they fit into your marketing
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strategy, we actually have a few
episodes to check out from the past. If
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you go to sweet fish media dot com and
just go to the search bar at the top of
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00:18:25.510 --> 00:18:30.040
the website search for these podcasts.
There is why you should stop putting
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00:18:30.040 --> 00:18:35.220
logos on all your swag. It's from the
CEO of Postal, and that was a great
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00:18:35.220 --> 00:18:40.180
episode. We did with Eric a while back,
and another one is with the author that
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00:18:40.180 --> 00:18:44.900
Caleb just mentioned John Rule in who
was the author of gift ology. We did
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00:18:44.900 --> 00:18:49.730
episode with him Way back Episode 103
But if you go in search for stop
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00:18:49.730 --> 00:18:53.130
sending fruit baskets, his episode will
come up. That's kind of one of his
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bigger points is to stop sending things
like that. But if you wanna learn more
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and if that's intriguing to you, go and
check out those two episodes on Swedish
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00:19:00.680 --> 00:19:05.180
media dot com. Caleb, thank you so much
for joining me on the episode today.
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00:19:05.180 --> 00:19:08.250
It's been a blast talking about the
different ways we can use gifts and our
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00:19:08.250 --> 00:19:12.530
campaigns. Yeah, absolutely. Thanks for
having me, Dan. This was This was
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00:19:12.530 --> 00:19:16.370
awesome. A lot of fun and appreciate
the time. Fantastic. Thanks again for
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00:19:16.370 --> 00:19:21.690
listening to be to be growth If if
you're getting value from this podcast,
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00:19:21.690 --> 00:19:25.790
you are absolutely going toe Love, our
weekly newsletter. In each email, I
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00:19:25.790 --> 00:19:29.530
share something that you can do toe
love your team well, toe, hone your
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craft, the craft of marketing and to
grow your leadership. Plus, there's a
293
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super funny video at the top of the
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294
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for the newsletter. So go to Sweet Fish
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up today.
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For the longest time, I was asking
people to leave a review of B two B
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growth in Apple podcasts, but I
realized that was kind of stupid,
298
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because leaving a review is way harder
than just leaving a simple rating. So
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00:19:58.080 --> 00:20:01.880
I'm changing my tune a bit. Instead of
asking you to leave a review, I'm just
300
00:20:01.880 --> 00:20:05.920
gonna ask you to go to be to be growth
in apple podcasts, scroll down until
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00:20:05.920 --> 00:20:09.850
you see the ratings and review section
and just tap the number of stars you
302
00:20:09.850 --> 00:20:14.950
wanna give us no review necessary Super
easy. And I promise it will help us out
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00:20:14.960 --> 00:20:19.270
a ton. If you want a copy of my book
content based networking, just shoot me
304
00:20:19.270 --> 00:20:23.100
a text. After you leave the rating on,
I'll send one your way. Text me at
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4074903328