Transcript
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yeah,
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today we are going to be talking about
some specific things that you need to
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look for in your own business to know
whether A B. M. Is actually right for
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you or not. So we're going to talk
about five specific things that you
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need to look at and assess in your
company to know if a B. M is right for
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you dan take it from here man and maybe
color inside the lines a little bit on
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how the series is going for you so far.
I've been loving this series of so much
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so far. I'm a learner. I like to always
dig into things that I don't know and
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I've had a pretty good hand on just
digital marketing in general. Like I
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know the tools, I know how to do social,
I know how to run paid ads, I know how
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to do website optimization, all those
normal things. But when I got into the
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B two B space and uh I found that some
of the tools are the same, but how you
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use them is just a little bit different.
And a lot of the strategies were new
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Abyan particularly. I was like, whoa,
this wasn't even possible in the B two
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C space, but I'm fascinated by it
because it just seems like it's such a
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good way to approach it if you know who
your ideal buyer is, like you literally
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know who to target because you know,
you need to target the head of
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procurement at Salesforce. I keep using
that as my example, but if you know who
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that is and you know, his name is brian
and you have his email or like, oh that
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kind of changes the game because before
you had no idea who you were targeting,
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it was like a sand sifting for gold and
now you know where the gold is, you
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just have to go get it and figure out
how to do it. It's just it's a totally
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different way of thinking, even though
a lot of the tools are the same. So I'm
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just fascinated by and I've been
learning a lot and ready to learn more.
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We're early in and it's funny, it's
funny dan like because there's a lot of
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there's a lot of haters right in any
time something gets popular, haters
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come out of the woodwork, we're doing
some original research right now, we're
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interviewing 100 B. Two B marketing
leaders. And one of the questions we're
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asking them is what's the most, what's
the most overrated trend in B. Two B
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marketing right now. And the
overwhelming response from a lot of
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those folks is A B. M. And I think a
lot of that's being led by, you know,
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folks like chris walker saying things
like a B. M. Is just good marketing.
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What are your thoughts whenever you see
a bunch of people kind of hating on a B.
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M. You see chris walker going, this
isn't novel, this is just good
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marketing, you know who your buyers are
and you go after them and I would say
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that's because chris walker grew up in
a B. Two B. Marketing space because for
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other marketers who are coming into B
two B. Marketing from outside. And I've
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done be to see higher ed nonprofit.
Like this is a totally different way of
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thinking because it wasn't even
possible. It's unique to be to be,
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which is why like Sandra wrote the book
A B. M. Is B two B. While it's probably
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you don't always have to perform it
that way. It is A B. Two B. Play. And I
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think that's why Chris Walker says I
don't I don't know how much experience
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he has an outside of B- two b. And I
feel like it's kind of funny because I
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feel like demand generation is more of
like just generally good digital
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marketing strategy. Like I don't
understand where like demand to me
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demand jin is like broader and more
just good marketing but that's chris
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walker's game right? So it's also just
really popular. Didn't knock other
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people's methodologies. So that always
gets a good buzz on linkedin especially
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when they're gaining steam, especially
when they're gaining steam and they're
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getting really popular and everybody is
talking about them. It's it's easy to
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to push back and you should I think to
a certain degree people should
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shouldn't just be you know eating the
food that the analysts are feeding you
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and it just happens to be that in this
season a lot of people are really hot
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on A. B. M. Right now, but we're gonna
spend the rest of this episode talking
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about five things that you need to look
at in your company to know if a. B. M.
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Is not for you. Uh And this first thing
you need to look at is, you know, do
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your new customers contribute large
amounts of revenue? You're looking at
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annual contract value. Um And so for us
in our journey with A B. M. We
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obviously use this podcast as a big
part of our A. B. M. Strategy. We ask
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our ideal clients to be a guest on the
show. We build a genuine relationship
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with them and then we nurture that
relationship to see if we could
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potentially work with him and produce a
podcast for them since that's what our
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businesses and uh and so when we first
started doing this we had to determine
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that the average uh the annual contract
value for a customer of sweet fish was,
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you know, for us it was over $25,000.
And when we looked and said okay if we
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have an annual contract value of
$25,000, then we know that you know we
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know how much it costs us to produce B.
Two B. Growth. And so we only need to
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do, we only need to close two or three
deals with guests that are on our show
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for this to give us a positive R. O. I.
And so because we had we we nailed down
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and we got a very clear picture of what
our annual contract value was. We were
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then able to extrapolate that and that
can be applied to a lot of different
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strategies. Right? Not just podcasting
when you know what that a CV is. You
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look out and say okay, what's what's it
going to take for us to generate that
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revenue minus the cost of the execution
of that strategy. So the second thing
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we're looking at is making sure you
have a clear understanding of who your
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target is or would be an indicator to
not do it if you don't have a clear
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understanding, there might be a few
situations where this you run into this.
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The most obvious one to me is like
you're a startup, like you're still
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trying to figure out what your product
market fit is. You're not even sure
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quite yet where your prospect is who
they are. You think it's this person,
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you think it's the head of this, but
you're not quite sure yet. You're still
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trying to sell, you're still trying to
prove that hypothesis and because
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you're not sure yet, A B. M. Isn't
quite right for you yet or at least a
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scale and a B. M. Campaign. You're
still in the early sales days where
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you're just trying to get a hold of
them and talk to them which you might
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use some maybe, um, tactics, but you're
probably not ready to launch a full on
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campaign and find 100 more just like
that guy, right? You're still trying to
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find your ideal customer and I promised
and this is not this, we didn't even
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talk about this before, but I promise
I'm not trying to over cell podcasting
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here, but us having our podcast as
Arabian play actually helped us figure
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out who are buyer was much quicker. So
we've talked about the story in the
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past, so I won't beat it to death. But
our 1st 150 episodes of GDP growth were
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with VPs of sales because that's who we
thought would buy our podcasting
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service. And we realized after 100 50
episodes and none of them turned into
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customers for us that hey, we should
probably pivot who we sell to. And it
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was then when we said, instead of
selling into the sales function, we're
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gonna start selling into marketing. And
so we started getting uh, those VPs of
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sales counterparts and marketing to be
a guest on the show. And sure enough,
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those relationships actually started
turning into revenue for the business.
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So depending on the A. B. M. Play that
you're executing sometimes by getting
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started with a B. M. Early, starting to
have conversations with people that you
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have in a hypothesis on of, is could
this be our ideal buyer. Um, and having
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actual conversations with them, which
podcasting happens to lean toward. Uh
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and so it was it was super helpful for
us to determine, hey this isn't the
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right fit. And we were able to pivot
our strategy and start chasing an
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entirely new customer. And that's
really when the business started to
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take off. Yeah but imagine you had
dumped a ton of advertising targeting
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those Exactly sales wraps and sending
them gifts and all of a sudden they can
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the costs can add up a lot. Even though
you think you're being really targeted,
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you're like that could have been
expensive really fast. And I think
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that's why a lot of companies that
raise a lot of money in the early days
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before they even really know who their
I. C. P. Is end up shooting themselves
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in the foot. I also want to point out
here dan that for we haven't
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necessarily come out and said this yet,
but you and I are not a BM experts. I
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mean we we've been executing podcasting
as a baby in play for half a decade. Uh
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you're very new to the B two B
marketing world. So if you're listening
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to this, I don't want you to take it as
though dan and I are claiming to be a
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BM experts. We're learning a lot about
it, especially this month is dan is
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doing all of these case study
interviews and and interviewing
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different practitioners and talking to
different thought leaders in the space
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but by no means are we proclaiming to
be experts. So the things that we're
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sharing are things that we've observed
from our own experience and from
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friends that we have Santorum battery
from terminus is a really good friend
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of mine. And so I've learned some
things over the years, dan has learned
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some things through doing these
interviews for this series, but by no
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means are we experts. So so don't,
don't take what we say and start
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throwing stones at us because we're, we
are learners and wanting to share what
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we're learning with you as we go along.
So that being said. Um dan, what's this
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third thing that we think folks should
look out for to determine whether A B.
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M. Is right for them or not. You know,
IBM might not be good for you if you're
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not even sure how to target that person.
Um, if there's a specific type of
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individual, you know, you sell to, but
they're really hard to get ahold of,
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they don't have social media accounts
or they're trying to be anonymous for
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whatever reason A B. M. Is probably not
the greatest thing because you need to
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be able to identify who they are and
get their contact information somehow.
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This is probably the rarest of the, of
the five reasons we have though. I
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think this would be a big one if if
it's hard to identify who that person
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is or it's so many different people. Um
you've identified 10 different
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customers and they're all very
different, that it's hard to really
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engage them on a consistent basis.
Gotta. So it comes down to the ease of
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the data, like how you can access the
data of the people that you're trying
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to go after data and just get access to
them by a social search, like where
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they're searching for you or social. I
mean everybody's got an email address
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though, right? Like everybody's got a
got a physical address that you can
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mail something to. But I would imagine
depending on who you're going after
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data to, those types of people could be
tougher if you're especially if you're
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BtG right, if you're going after folks
that are in the Secret Service. Uh that
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might be tough. But again, I mean, I
think this is a rare one too, I think
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in today's age with the zoom in photos
of the world and uh there's a good
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jillion different data players in this
space. I I think it's uh pretty easy to
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find for the most part, whoever you're
looking for, which is the beautiful
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part about BdB. Today's episode is
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apply Number four I think is going to
be the most likely cause is that your
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marketing and sales team just aren't
ready to work together. A B. M.
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Requires a lot of collaboration between
these two teams as it is a marketing
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and sales play. They have to work hand
in hand and making sure these these key
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accounts that the market is really
targeted and that the sales follow up
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with them is really on par and you're
collaborating together on that hand off
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otherwise, an A. B. M. Play isn't just
going to be very strong, curious down
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on the B two C side, I guess the sales
function in B two C companies are
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typically pretty different. But have
you noticed there being even in your
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experience, do you notice a lot of
friction between marketing and sales? I
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know it gets talked about in the world
of B two B all the time. Almost to a
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point where it's like I roll, it's so
annoying when you hear somebody talk
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about sales and marketing alignment,
but it they talk about a lot because it
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it is real like those for whatever
reason, those two teams do not tend to
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get along, they're not aligned on
results. What has been your experience
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personally with sales marketing a limit?
So this is specific to B two C. That
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has a high ticket item that actually
has a sales team because a lot of B two
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C situations you have no sales like
sales is them going and clicking out,
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checking out on the e commerce site or
walking into a retail store. And that's
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a very different situation even if
you're sending them to a high ticket
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furniture store sales and marketing,
like they just don't interact in a way
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unless you're sending them to generally
a call center of some kind where sales
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and marketing have to work together in
order to get the revenue. And that's
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where even in the BBC world there is a
ton of friction. And the classic
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problem you run into is marketing is
never delivering enough leads and if
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you are then they're never high enough
quality. That's like the argument we
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have back and forth, especially like in
higher read, it's very similar to be,
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to be in some ways because you're
generating leads and then you're trying
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to convert those leads into
applications in a higher red world. And
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then naturally the sales reps get mad
because They can't close the leads or
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they don't have enough leads. And so
you hear a lot of the same arguments
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going on as you do and B- two b. Yeah.
The perception on the sales side that
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marketing is over there, you know
playing with crayons and and making
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cute little pamphlets and banners. To
me. I mean in the companies that we're
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working with at least with B two B SAs
cos it seems like we're long past those
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days. Um And I actually do see a lot of
synergy and a lot of alignment between
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marketing and sales. I think I think
the marketing leaders that I talked to
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and the Bdb growth groups that we
facilitate do seem to really get that
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their function as a marketer is to
support sales. But I think a lot of
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less progressive companies uh still
have a long way to go in terms of
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understanding that that that's why
marketing exists is to support sales.
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Everybody's driving toward revenue. I
think a lot of people are still
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struggling with it. And I think the
kind of people who volunteer to be in
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these in these conversations with you
are probably the ones who are hungry
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and thirsty and already implementing a
lot of the ideas. It's the one who the
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ones who aren't hungry and thirsty that
are struggling and there's a lot of
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them out there like when I came even
into Sweet fish and I know all these
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digital marketing things, I thought
everybody knew all these things,
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everybody could do facebook ads as
easily as they could run marketing
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automation campaigns and build their
own websites and then find out, oh not
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everybody does that. I was just reading
all these books on Silicon valley
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growth hacking. So I'm like, oh, isn't
this normal is and everybody do all
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these things like, oh I guess not, how
have you balanced or or what have you
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done in the context of sweet fish to
try to align what you're doing on the
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marketing side with what josh and Logan
have done on the sales side. That's a
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really good question. Like right now I
feel like we're so overwhelmed with so
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many inbound leads that it hasn't been
a big problem. We haven't run into that.
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Give me more leads right now. So I'm
like, it's not even a bridge we've
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tried to cross right now is I'm trying
to lay down like critical
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infrastructure so that we can scale our
lead generation efforts and our demand
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gin and uh, and our even our own A B M
plays right, there's still so much
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infrastructure to put down that we
haven't even gotten to that point. And
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honestly our demand generation work
with linked in and with this podcast
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has been so good that our inbounds
strong and is keeping our one sales guy
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so busy that I can hardly even meet
with them to talk about. I talk to him
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about one thing that I've noticed that
you've done that has been called out by
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other people on the team is you
prioritize what sales is asking. So you
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know, there was an issue a couple weeks
ago where it's like, hey, if we had
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some sort of a tool that would help us
help our prospects future customers as
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Santorum calls them name their show so
we can like guide them through what a
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potential name of their show could be
in the sales process. One, it would
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help with customer onboarding, it would
move the launch process along much
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quicker if we nailed that before they
even signed the Panda doc. But you
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instantly, I mean you, you put that at
the top of your to do list, which is a
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never ending to do list and you crank
something out in a matter of, I think
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two or three days that is now able to
be used by our sales team and is
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expediting deal. So I just think the
way your mindset is very much that of
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as a marketer, it is my job to serve
sales and if this is going to map to
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revenue, you know, I've got all these
other things, this infrastructure that
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we're trying to build on the email side
and with Ceo and with all these things
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on our website that we're trying to
overhaul, but hope sales need something
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and obviously you're not you're not
gonna prioritize every single thing
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they ask. But it is clear to me that
you see your role as being to aid uh
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sales. And I think that's not, I I
don't think that's actually very common
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as important as marketing as I've
always kind of seen, I don't know sales
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is like the final person in a race that
handles the baton. And I want to make
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sure that that person is ready to win
and finish the race well. So they're
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the last person that has to carry that
thing. And I want to make sure I've
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gotten in the head start. Um I do see
marketing as somebody that or a
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department that serves sales especially
in a B two B situation. But any kind of
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heavy legion environment marketing
really needs to make sure they're
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setting up sales to win dan. What
what's the fifth thing that companies
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should be looking at to assess whether
or not? This is right for them. The 5th
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1 is, if a lot of people are already
searching for the type of solution that
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you have, if they're already looking
for you, then you probably just need to
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be where people, people are looking
whether on search or on social and it's
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better if they don't know who you are
yet or they don't know they have an
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issue that your product is a solution
for. So a B. M. Is right for you. If
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people are not actively searching for
your solution. Is that is that where
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you're going? That's right. So with us,
I know this rings true for me. Just in
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the early days of of our company
selling a BdB podcasting service was
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very, very hard. I remember having very
hard conversations with friends going
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the market just doesn't want this.
People don't care about this, they
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don't get it, they don't understand
that this is the easiest way to have
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conversations with your ideal buyers
and they're just not, they're not
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buying it. And I don't know if if we
can do this any longer. People were for
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sure, not searching PDB podcasting,
they weren't searching anything related
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to podcasting as a biz dev strategy for
sure. And so we had to do outreach and
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because we asked so many VPs of
marketing to be on B two B growth and
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build a 1 to 1 relationship with them,
we eventually started getting traction
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as podcasting started becoming more
popular. You had shows like cereal that
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were really blowing up and more
progressive B to B companies started
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thinking, man, how can we ride this
train that? We're seeing a lot of
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progress in in the world of B two C. So,
but that being said we had to go after
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them first. So if you're offering a new
solution, maybe something that has not
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been offered before and you know that
people are not already searching for it.
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A B. M is a really, really smart play
for you because they don't know you
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exist, they're not searching for it.
How else are they going to find you
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aside from you, targeting them and
going after them with a solution and
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and making them know that you exist.
Gosh, that last one is so powerful
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because I mean, I think we've all run
into that as marketers where you have a
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product that no one is searching for
your like crap, like there's no market
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for this yet if I tell them we do x,
they're like what? That's when a BM
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works well because it's so personalized
and education focused in high touch,
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which means you can get your
essentially trying to get their
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attention to educate them on what that
thing is. Versus other markets, let's
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say you wanted to launch another social
media management tool and you have a
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unique idea in a way of spin on it.
Well, there's an existing market for
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that. And even if you were doing it for
enterprise, it's high ticket item,
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chances are people already searching
for it. So just get better at your Ceo
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and your Adwords campaign and do a
strong social media, that's where
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demand is probably gonna work better
for you because it's a little bit of a
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commodity though. You know, you're
probably trying to differentiate its
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whatever way in those cases, something
might work better though. It's not that
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a B. M. Won't work. It's just that.
It's certainly a strong when you have
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something that's innovative, that is
unknown and there is no market for it
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yet awesome man. Do you want to, you
want to do just a kind of a quick
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breakdown of these five ways to know A
B. M. Is not for you and then we'll
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roll out one if your annual contract
value isn't high enough to, if you're
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not sure who your target is yet three.
If you have a hard time even targeting
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the customer, if you even know who they
are for, if your teams aren't ready to
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work together, specifically your
marketing in your sales team. If
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there's a lot of conflict and tension
between them and five. If you are in a
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space that already has a strong market
where lots of people are talking about
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it on social research, A B. M might not
be the right campaign. So as we
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discussed, it probably could work there
though. It certainly works a lot better
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if it's a new and innovative approach.
I love it, awesome man. Well I'm super
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pumped for for the journey. You're on
this month doing a deep dive on a B. M.
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I know we're going to get better at it
as a practice at sweet fish as a result
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of everything you're learning from the
folks you're talking to this month. So
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super pumped if you're listening to
this and you haven't already given us a
314
00:21:49.100 --> 00:21:53.010
rating on apple podcasts, takes like
two seconds seriously you don't need to
315
00:21:53.010 --> 00:21:57.250
deliver of, you just open up a podcast,
find the podcast, scroll down a little
316
00:21:57.250 --> 00:22:01.350
bit and just tap the number of stars
you think show deserves. Thanks a lot
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00:22:02.840 --> 00:22:06.610
for the longest time. I was asking
people to leave a review of GDP growth
318
00:22:06.610 --> 00:22:11.060
in apple podcasts, but I realized that
was kind of stupid because leaving a
319
00:22:11.060 --> 00:22:16.220
review is way harder than just leaving
a simple rating. So I'm changing my
320
00:22:16.220 --> 00:22:19.930
tune a bit instead of asking you to
leave a review, I'm just gonna ask you
321
00:22:19.930 --> 00:22:24.460
to go to be be growth in apple podcasts,
scroll down until you see the ratings
322
00:22:24.460 --> 00:22:28.530
and reviews section and just tap the
number of stars you want to give us no
323
00:22:28.540 --> 00:22:33.840
review necessary. Super easy. And I
promise it will help us out a ton if
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00:22:33.840 --> 00:22:37.440
you want a copy of my book, content
based networking, just shoot me a text
325
00:22:37.450 --> 00:22:41.930
after you leave the rating and I'll
send one your way, text me at 4074 and
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00:22:41.930 --> 00:22:45.670
I know 33 to 8