Transcript
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Welcome back to be tob growth.
I'm Logan lyles with sweet fish media.
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I'm joined today by Brian Guis.
He's the CEO over at true influence.
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Brian, welcome to the show.
How are you today, sir? I'm
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doing great, Logan. Thanks for
having me. Absolutely Brian. We're going
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to be talking about seals and marketing
alignments that we've touched on a number of
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times on this show, but there
is a key component to that that I
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think you nailed really well in a
video that I've seen from you and we're
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going to we're going to get to
that. But for a little bit of
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context for listeners, could you tell
us a little bit about your background and
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what you and the team at true
influencer up to these days? Right,
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so, so true. Up.
Let's help sales and marketing find their next
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customer, and we do that in
a variety of ways, but but completely
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through data. So we are in
intent data marketing company that executes campaigns from
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marketing and sales. We've been in
business for twelve years. The company is
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hundreds of employees. Were dozens of
billions of revenue. I'm proud to say
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we've been profitable for seven years now
and we're doing great. We've got a
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lot of story to tell and happy
to talk about sales and marketing alignment if
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that's where you want to go.
Yeah, absolutely, I think it is,
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you know, a common thing and
a lot of a lot of folks
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have heard a lot on sales and
marketing alignment, but this quote that I
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I had from you I thought was
really interesting. As we dig into some
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of the underlying issues beyond organizationally and
the setup of the infrastructure and do you
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have everybody report to a crow?
There's all these sorts of changes happening.
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On a fundamental level, there's this
divide between sales and marketing and oftentimes it
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comes down to this. The way
that you put it is sales often sees
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marketing as irrelevant and marketing sees sales
as arrogant. Can you unpacked, rat
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what brought you to kind of define
the relationship in that way when you look
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at sales and marketing alignment? Yeah, I think marketing is very, very
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hard to track as being relevant in
a bunch of ways and I think in
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recent years, because we're operationally focused
as marketing and data driven as marketing.
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Now we're managed by numbers as marketing, where sales is always been about numbers,
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right. Sales is always been managed
by the number. So they're meeting
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in numbers sort of place, which
is which is very, really good,
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and and they do it in a
lot of different ways. I mean,
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you know, remember ten years ago, right, there wasn't this marketing all
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the nation thing that was that allows
us to measure successful marketing campaigns. So
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with that I think marketing started to
evolve into something more relevant for sales,
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right. And you know, we've
seen a in our own company ourselves,
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and we have dozens of salespeople.
We have a pretty large marketing department.
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One thing that's happening within our company
is that we're we're using social media pretty
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effectively and I think, I think
you can measure social media very well.
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You can. You can create a
brand awareness that's very powerful in social media.
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It does take a little bit of
time, but if you're steady at
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it, you do a great job, especially with Linkedad, for example,
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in our bb world, that's where
we live, it could be very powerful
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and it can drive leads to sales, you know, and it can create
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awareness. The other thing is,
I think, focusing on for companies to
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focus rather than selling. But the
focus on educating is a very powerful technique,
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right, and I think I think
sophisticated sales people already understand that.
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I think marketers are starting to really, really get that. Our Marketing Environment,
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for example, is focused on that. They very rarely you're selling anything.
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They're creating a brand awareness and they're
creating an interest in topics, right,
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and that's our database works. We
show interest in topics over time.
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We can tell you what companies are
interested in as they're researching the topic and
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that that ability to be able to
get to people that are searching the Internet
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and have they are interested in the
topic of the it's a cloud computing is
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a is can be very powerful for
the salespeople at a ws or the salespeople
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they are selling Microsoft, as you're
you know, for example. They're very
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interested in catching them while they're in
action and through digital processes, you can
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do that now. You can see
the companies that are interested by their interest
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topics and then you can see the
people within those companies. So that's called
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an identity graph logan where you can
see who the people are that are that
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are searching the Internet and where they
are, where they're located, specifically,
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what building they're in, New York
City, whatever. And and now you
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can thoughtfully market to them. So
rather than, you know, your wife
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getting an email about Viagra, which
is really not the right way to market,
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which used to happen a lot,
we have the ability now to market
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the right message to the right person
the right time. That's sort of thoughtful
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marketing while they're in market is very, very powerful. That's called intent data
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and that's that's what we focus on
and that that a few years ago just
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wasn't available. This kind of technology
wasn't available. Now it really creates a
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marketing I call it marketing. Your
Bada Right, it's so it informs marketing
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what to do and how to engage. It informs sales when to engage right
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and so it creates an alignment.
But between these two organizations it's really it
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really tells you when to push on
the gas and when to pull back and
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say hold on, you know,
now it's not a nurture them with a
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mean though, or now it's not
to call it Guy Right. Yeah,
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that that right person, right message, right time is always kind of been,
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you know, just the ideal triangulation
for marketing. You know, in
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that quote we opened up the conversation
with Brian, you talked about sales seeing
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marketing as irrelevant. Now you know
with some of these things leveraging intent data,
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looking at account based marketing and aligning
with sales on who's always been account
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based. That has kind of addressed
that. Do you think there are some
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shifts happening, either culturally within organizations
or bigger shifts, like the way that
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sales and marketing work together or their
text act, where the the other side
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of that is being addressed? Marketing
viewing sales as arrogant? Do you think
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that stemmed from? You know,
it's sales feeling like hey, well,
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we really deserve the credit because the
close is what matters, not this set
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up right. I mean there is
that sort of part of a change right
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here that all the time, you
know, I got this deal and marketing
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says well, you know, we
nurtured that deal to make it good for
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you and you closed it and I
think there's a different respect that happens when
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you understand the buyers journey right.
Seriously, stations bars, your talks about
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this whole lot. We are very
big partners with those guys and figuring out
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who the buying groups are, right, because we're selling to groups of people
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and we're nurturing them can constantly and
being to be it's very rarely one person
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that makes a decision. It's typically
a group of people that make a collected
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decision to move forward, and those
people are researching information. So marketings job
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is to engage them in market at
the moment when there is active interest,
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and sales can appreciate that. Right. Good salt sellers can see that happen
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in our software. You can see
it, you can see where they are
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in the journey and and you can
then notify the sales first through through what
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we call spike alerts to be able
to say, look, now is the
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time to engage right, and marketing
gets the credit for that, obviously for
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setting up the campaigns, and sales
gets the benefit of getting the to the
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person when they're actually interested in that
topic, because topics do challenge right.
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I mean, you know, I
may be looking at collaboration software during covid
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because collaboration software like zoom, spite
you know, we saw a massive spike
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was zoom and Microsoft teams. These
are good customers of ours these, you
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know, we can show them this
collaboration software. You should. You should
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double down on teams right now,
because people are looking for this sort of
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thing. You can see it in
advance of it happening, or at least
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why all that's happening. Right.
So it creates a level of certainty where
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uncertainty is always there and and I
think that's certainty coming from marketing in their
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campaign flow makes sales more confident of
their relevancy. Right. So that's what
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we're seeing and we've seen some just
amazing marketing teams who are who are sophisticated
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enough to understand how to set these
structures up and and sales admires them.
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Like our marketing team, you know, we've been through covid been very,
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very active in terms of putting out
content and educating the market and figuring out,
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you know, sort of showing graphs
and charts of what's happening so people
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can think in advance of what's what
the next steps might be, and are
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the response from the sales team as
we need more of that. We need
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more of that. So the alignment, you know, it is even better
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than it was before code. It
actually accelerated things. That's another interesting thing
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I think. I think sales people
are struggling during covid right. I mean
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people aren't answering the phone. They
just don't answer the phone anymore. So.
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So what do you do? How
do you engage them on social media,
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right? How do you go through
other channels to engage we, for
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example, one of the techniques that
we use to align sales and marketing.
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Took part of the marketing budget it
we gave it away to frontline foods dot
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org. In frontline foods you can
go up and you can say look,
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you know, I'm going to give
this gift of five hundred dollars on behalf
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of Microsoft or a hundred dollars or
fifty on on behalf of my customer,
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and the customer gets alerted. You
send the food to the to the group
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and Seattle, Washington, if that's
where they're located, and you're sending it
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to a hospital, helping frontline workers. That technique, between that marketing thought
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and sales appreciates really is a powerful
technique and it helps people. That's the
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great part, right. It's awesome, a good story. All that's not
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find it all together in a beautiful
bundle, right, and so we spent
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lots and lots of dough doing that. So we were giving back. It
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made us feel good. We were
giving to others who needed help and sales
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and marketing aligned to be able to
do this together. Right. It's techniques
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like that right, that they are
very pomful. I mean, what I'm
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seeing during this process than the last
six plus four or five months, is
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those that are meant to Aligne.
are going faster and those that are meant
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to are sort of not relevant,
are going faster, also apart from each
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other. That's kind of what you're
saying. So the good marketing department start
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accelerating and the not so good ones
are being revealed and and the good ones
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are using data. That that's what
they're doing and they're lying the day it
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with the salespeople, and you have
to have to do that. Now.
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The other thing I've noticed, Logan, is it, you know, marketers
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are in the last five years and
that all about marketing. Stack right.
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How many? How do we stack
these products to get the build a big
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infrastructure? I don't think that's a
great idea, because I think that companies
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like trimplets, for example, and
there's other companies to that can do this
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as well. We've invested in that
stack and you should be able to like
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a vending meech you and go up
and say I need ten of these or
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five hundred of these. That's what
we've invented, an Adam marketing cloud right.
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That allows US infrastructure just to work
for marketing. Let me give you
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an example. Back in the day
when a colocation centers were very popular.
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That's all you could do, or
you had storage in your office. That
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all was was disrupted by AWS.
You know, they had this notion of
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a cloud and the infrastructure would be
held there. You just put your diamond
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to the vending machine called the cloud
and out for the ability to scale storage,
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and that's very powerful. That's the
way it should be gone. It's
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a utility, as marketing is as
well. It should be a utility right.
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I should be able to put my
diamond and outflow leads outflow brain right,
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and and I can organize where I
wanted to put but it needs to
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get simpler. Problem with Martech it's
there are thousands of companies that do a
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little fractional things, probably attack.
It's a huge industry, but it doesn't
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combine to Martek very well. So
add tick and MARTEC come together inside of
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a cloud and I think marketers use
both. They spent a lot of time
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for actually measuring campaigns. They need
a place to go where it's in one
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place. That's what we do.
And Brandon, one of the things you
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touched on there is about how marketing, the great marketing teams, are aligning
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more closely to sales. There they're
showing their value, they're showing that they're
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not your relevant. Going back to
that quote that we opened up the conversation
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with, are there any surprising challenges
in the marketing teams that you talk to
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that they've encountered where they're coming closer
to sales but there's maybe been some confusion
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or push back on no, we
handle this or get your hands out of
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sales force and any of that that
you've either your team has encountered and found
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a unique way to deal with that
coming together, or you know from some
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of your customer base maybe stories that
you're hearing there. Well, you want
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to get leads in the hands as
if those people as fast as possible,
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but the question is, what is
the lead? So that hand shape between
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sales and marketing exactly what is a
lad? You know, how do we
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make that work? Has To happen. The challenges. It leads change,
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right, but my definition for lead
last quarter may not be but it is
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this. So it has to be
an agile enough team that they can define
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what a lead is, implement it
and then be able to change that.
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Agility between sales and marketing is critical
path. I can tell you this.
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I run focus groups, you know, for companies and it is it's a
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rare day when marketing ten marketers and
big brands sit around and they're able to
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say what is a lad. It's
not often they're able to do that and
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unless they define in writing what it
is and make an agreement to produce and
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manufacture that, it will never work
right. So so it's that sort of
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commitment that that's that's sort of the
first step. And then the ability to
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be adjunct, because lead definition changes, you know, over time. Be
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By a company. Their leads are
different than your core company. You know,
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the market change is we're a pandemic
leak. Types of leads and ways
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to produce the leads are different today. The other thing is I've seen,
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you know, mark marketers slow that
process down by trying to own more and
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sales try struggling to regain control.
So this control process has to be agreed
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and it has to be friendly in
that process. There's some companies, you
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know, like sap, that have
a very complicated process, but it works
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and they built it over twenty or
thirty years of this expedition journey that they're
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on and it's complicated but it gets
the sales fast. And then there's other
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other businesses that constantly are changing and
make it too simplistic. So I think,
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I think it's that agreement where it
starts and then handing it off as
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quick as you can do a sales
wrap, getting it in the hands of
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that rap with a this is what
a definition is. When you get it,
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here's where it needs to go and
here's the processess of nurturing within the
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sales process to get it into the
opportunity phase and out into the close.
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So when marketing creates leads that are
really wise a leads are and that that's
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the challenge. So it seems so
simple, right. It's been so low.
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You're talking about three steps. So, yeah, you're talking about these
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three steps create your definition of what
elite is. Be Agile to shift that
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along the way and then determine with
your sales counterparts where does the control line
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and what does a good handshake look
like? And really rent and repeat those
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three and reiterate on those three steps
as you go. You know it will
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never be completely set in stone,
which is step number two and being agile,
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but it is simple when you break
it down that way, right.
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I mean marketings job is to create
leads and increase brand and sometimes protected but
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advanced the brain. They have to
function's core function. Sales. Their job
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is to put numbers on the board
in terms of revenue, and however they
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do that, they've got a meet
in the minds, right. So there's
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a lot of there's a lot of
controlling pieces in there and both are very
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complicated in their simplicity. Right.
We talked. We try to make it
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simple. It's very complex. Now, I don't know. I think.
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I think the fact is, though, that the date. I'll go back,
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but they said a few minutes ago
Logan. I think that markers,
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because they have this tool kit now
and they're able to measure things which sales
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have had four years. They're always
about the numbers. The best sales people
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are always sales me has been talks
and numbers. That's how they work,
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at least. Sorry to do and
and and the marketers, you know,
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when they create brand. How do
you do that right? How you do
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that economically? What will that bring
to us economically if we spend that money?
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Where we going to go with that? And you can measure that today.
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So the brand doesn't have to be, or marketing doesn't have to be
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just a cost center. It can
be a lead generator which absolutely produces revenue
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and it could be a brand builder
that absolutely increases the ease of salespeople to
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get to that revenue. So if
you connect those dots using a cloud infrastructure,
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it's very powerful. I like what
you said there, Brian, connecting
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brand to deal acceleration. You know, I don't see marketings two jobs.
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Of contribute to driving revenue, which
happens through driving driving leads and really driving
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demand, and then the brand side
of it being this separate thing like,
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oh, marketing also plays arts and
crafts. Sometimes it is. You know,
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the brand might not necessarily directly be
attributable to a number of leads,
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but you can watch as you do
brand work, that the quality of the
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leads goes up. This sale cycles
shorten the amount of competition that sales needs
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to deal with those sorts of things. I love that we kind of brought
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it back to there, because I
think that that addresses again what you mentioned,
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that commonly held belief in sales that
marketing really is irrelevant. Brian,
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this has been a great conversation.
I love the way that you you break
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it down. There any any parting
thoughts for listeners today as we wind up
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the conversation? Well, just keep
at it. I mean it's measure success,
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measure everything, measure, measure,
measure, even with brand measure right,
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and you can do that. It's
available to you today, we know
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and God bless you. That's all
I can say. I mean it's it's
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I love you, guys, and
I hope one day to meet you online
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or in person and one of our
events, and thank you for supportings.
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Yeah, absolutely, Brian. If
anybody listening to this would like to stay
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connected with you in the team over
at true influence, what's the best way
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for them to do that? While
digital is still, you know, by
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far and away the main method of
communication before events and everything really start back
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up again. What's the best way
for them to reach out? Sure so,
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Loogan, thanks for the question.
So we're very active on twitter.
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You can find us there. We're
very, very acted on linked and you
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can find us there. You can
always come to Tramplescom, you know,
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with in a contact does form.
We're happy to talk to you and you
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can find me in all those places. I'm an easy guy to find.
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We do a lot of content.
Please come to our website and, if
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you do soak up some of the
content that we do. Do a lot
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of videocast, podcast and that kind
of stuff on these very topics. So
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love and I appreciate that. Awesome
Brian. Thank you so much for joining
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us on the show today. It's
been a pleasure. Sure. Thank good
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to meet you. Man and sweetfish. We're on a mission to create the
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most helpful content on the Internet for
every job, function and industry on the
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planet, for the BB marketing industry, this show is how we're executing on
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that mission. If you know a
marketing leader, that would be an awesome
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00:20:37.490 --> 00:20:41.329
guest for this podcast. Shoot me
a text message. Don't call me because
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I donate our unknown numbers, but
text me at four hundred and seven for
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00:20:45.130 --> 00:20:48.089
and I know three and thirty two
eight. Just shoot me their name,
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maybe a link to their linkedin profile, and I'd love to check them out
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to see if we can get them
on the show. Thanks a lot