Transcript
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Hey, this is James, the
founder of sweet fish media. If you've
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listened to BB growth for a while, you probably have an idea of what
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we're passionate about. Loving people really
well, a constant pursuit of learning and
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inspiring people to own their careers.
With all the craziness happening with this virus,
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we are incredibly fortunate to be in
the business of podcasting. So many
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BB brands are looking for alternatives to
their inperson events that are being canceled,
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and our business is growing as a
result. Please don't miss hear me on
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this, because I'm not saying this
to Brag. It is heartbreaking the economic
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impact this is having on so many
businesses. But being in the business of
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podcasting, the demand for what we
do has increased and because of that we're
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looking to hire really talented people to
help us serve that demand. So if
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you like what we're all about it
sweet fish and you're looking for a great
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career opportunity, hit us up.
There's a link in the show notes where
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you can apply today. I'm really
looking forward to meeting you. Welcome back
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to be tob growth. I'm Logan
lyles with sweet fish media. Today I'm
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joined by Rachel SURPA. She is
the director of content marketing over at Sigma
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Computing. Rachel, how are you
today? Hi'm doing so well. Thank
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you so much for having me.
Absolutely a mutual connection. Mutual friend Danny
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over on your team recently connected us. He was a great pass guest on
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the podcast here. Will definitely have
to link to his episode in the show
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notes. So shout out to Danny
for making this conversation happen. We're going
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to be talking about creating content that
drives demand. I think that's very timely,
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Rachel, because there are a lot
of marketers, there are a lot
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of content teams out there right now
that are trying to get more juiced for
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the squeeze, if you will,
out of their content right now and all
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their digital channels. So I'm excited
to dive into some things you've got to
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share with fellow marketers today. Before
we do that, as we usually do
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here on the podcast, give us
a little context, Rachel. Tell us
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a little bit about your marketing background
and what you and the team at Sigma
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Computing Rope to these days. Yeah, definitely. So as far as my
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background goes, you know, I
wanted to be in content marketing before it
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was really even a thing. I
remember being in the college and thinking someone
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is writing materials for all these companies
and I'm seeing more and more of it
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and I don't know what that's called, but I want to do that.
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So at this point I have nearly
a decade of experience building content marketing strategies
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for fast growing BB tech companies.
Most recently I was at Reich where I
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managed a team of ten global content
marketers and we were cranking out about a
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hundred unified content pieces each month.
And before that I was at base crm,
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which is now sendesk fell, and
before that I was at Gig Ya,
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which is now part of Sake.
So currently, as you mentioned,
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I am over at Sigma Computing and
running their content marketing for it's they're awesome.
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Rachel, you have definitely been a
part of some successful teams, as
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you shared your background there. What
do you guys focused on on at Sigma
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Computing Right now? So Sigma is
the first native cloud data warehouse, analytics
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and Business Intelligence Solution. So it's
mouthful, but we are actually delivering on
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the long failed promise of self service
bi by powering what we like to call
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a community driven approach to analytics.
So we give teams live, guided access
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to their cloud data warehouse and really
provide them with the single source of data
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truth. That is changing the analytics
and the eye process by essentially eliminating the
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need to change data models as ad
hoc questions arise. And our sigma spreadsheet
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interface and powers anyone to analyze data
without code or extracts actually. And then,
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in turn, this really freeze data
teams up from doing those, you
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know, kind of manual, repetitive
ad hoc requests and to focus on more
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innovative and fulfilling projects. So you
guys check us out at Sigma Computingcom I
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love it. I was just doing
an interview for one of our upcoming shows,
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the CIO show. We're talking about
how technical teams really need to free
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up, whether it's engineers or data
scientists, anyone in kind of the technical
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rules, you know, to keep
them from getting bogged down in in the
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mundane and so freeing them up for
more complex task while also contributing to better
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use of analytics. We, I
think we all know, we're swimming in
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information and data and you know,
data modeling is something that's that's hot in
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the news right now that everyone has
their eyes on, and in different respects.
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So you guys are definitely doing some
great work. As you were talking
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about before, Rachel, you have
been a part of some very successful marketing
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teams and one of the things that
I know has impacted your success as a
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content marketer is focusing on content themes
and really working from there to unpack your
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content strategy. So let's take a
second. You know, there are a
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lot of phrases in marketing that kind
of get thrown around in different ways and
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we have different definitions of them.
Can you unpack this term of content themes
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as you look at it? How
do you define it? And then we're
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going to talk about how that can
really drive your entire content strategy. Yeah,
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definitely. Content themes are a framework
that I've used for the past several
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years, so super excited to chat
about them. I think kind of,
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you know, taking a step back
and kind of looking at the market as
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a whole and what's going on helps
to define content themes and why we need
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them and why they're important. So
the number of marketing channels where prospects and
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customers interact with business has just keeps
growing and regardless of which channel they encounter
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you on, it's important that you're
sending them a consistent and cohesive message and
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honestly, the faster you grow,
the harder it gets to do this without
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a super clear strategy in place.
So you know, if a prospect is
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met with completely different messages each time
they read one of your blogs or seeing
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ad from your business or receive an
email from you, they're going to get
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confused and they're probably going to walk
away and they're not going to remember what
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you do. At the same time, not every message will resonate with every
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buyer. So it's really important to
provide prospects with a different, yet connected
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inlets to your buy your journey,
and so that's kind of the way I
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kind of like to think about content
marketing, and really all marking, is
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as a river with a bunch of
different little inlets or channels. So each
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inlet is an individual marketing touch point, whether that's an ad booth, display,
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an Ebook, etc. And the
goal is to bring customers in via
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these touch points and then send them
down the river. So they get swept
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up and send them down the river. I like that, and them down
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the river. No, but really
the idea is to bring them in via
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these touch points so they get swept
up and your messaging and your brands and
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eventually convert. So each little inlet, if you will, has to add
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to the larger flow or bigger picture. So content themes really work to unite
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all these in Linzer touch points and
create this cohesive flow, and they do
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this by really connecting the dots across
a lot of different business priorities, functions
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needs and they're really the core of
building a true successful multi channel integrated marketing
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strategy. Yeah, absolutely, I
love that analogy. I love talking about
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you know, there might be some
prospects that we want to, you know,
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send up a river, but in
a good way. We want to
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get them swept up in our content
right and moving, moving towards us,
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not sending them packing. So let's
talk a little bit. Let's talk a
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little bit about your process to land
on your content themes, to create the
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structure that every piece of content is, like you said, going to tie
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back into. What are some of
the things that have been helpful for you
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in current campaigns that you're running content, you're creating it sigma, and in
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the past to figure out how are
we connecting the dots? What is the
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common theme or the common thread into
kind of these different ideas of we need
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to create some content over here.
We need to address this issue. We
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need to answer this question that we're
getting a lot. What's your process for
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were kind of bringing it all together
so that then you can start creating content?
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That all does roll up or connect
back into this main river of your
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content theme. So content themes,
they really connect the dots across a few
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key areas. So one, they
support the company's larger goals. So an
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example of that could be like,
Hey, we need to break into the
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enterprise. That's a really big company
wide goal. They speak to the products
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and any upcoming launches, they highlight
key messages and competitive differentiators and then finally,
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they piggyback on market trends. You
know what are what's the analyst community
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talking about? What's the buzz in
the market? So really the first step
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to creating these themes and filling in
the blanks across these key areas is setting
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side some time with the various stakeholders
and your organizations. So chatting with them,
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asking them what they're hearing from customers
and prospects, getting a sense of
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what excites them most about the products
and, you know, hearing what they
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think about the company's future. That's
going to really help filling those blanks for
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you and, honestly, as a
content leader, your your best friends and
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this process are going to be your
pr COMS leader and your product marketing leader.
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You guys are going to be like
the little power TRIFECTA. So you
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know, three of you together should
really have most of the information you need
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to build the themes out and really
align on a direction that makes sense.
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So a content theme is generally one
super meeting, powerful sentence and it's internal
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facing only, but it still needs
to be pretty polished. Probably the best
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way to get a feel for content
themes is to really read through some examples
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and I'll give I'll give you guys
an article that has some at the end
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of this interview. But there are
a few key elements that your theme needs
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to have. So number one,
it really needs to speak to an aspect
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of the value your solution brings,
but never mention your solution or company by
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name, and I refer to this
as the Challenger sales approach. If you're
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in content marketing and have never read
the Challenger Sale. Go read that book.
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But in addition to that, a
theme really needs to tie back to
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a larger market opportunity, your threats, so it's immediately evident why a prospect
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or customer needs to pay attention.
It needs to be grounded in reality but
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also have a little bit of an
aspirational component. And finally, it has
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to be it needs to be clear
and be specific enough that the intent is
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really obvious, but it also needs
to be broad enough that you can expand
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on it from different angles so it's
a lot easier to understand in practice.
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So should I kind of walk us
through like a little scenario? Yeah,
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I would love that, and that's
what we try and do on this show.
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You know, Rachel is, let's
share where the rubber meets the road.
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Let's talk about you know, let's
get nitty gritty. So I'd love
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for you to walk through an example
here. I love the way that you
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summarized, you know, the for
key components of your content theme. You've
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got your value prop without speaking to
your product or your company. You've got
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to speak clearly to the opportunity or
threat in the market and then you've got
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two things you got to balance.
You've got a balance being grounded in reality
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yet aspirational, and it's also got
to be clear and obvious but also broad.
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So to balancing acts that you've got
to play along with those other two
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components. So show us a little
bit, walk us through. I say
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show, but we're on an audio
only podcast. Walk us through and tell
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us an example here that folks can
learn from. Rachel. Yeah, definitely.
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So let's let's imagine that we work
for a snack delivery company. So
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our snacks are way healthier than our
competitors and this quarter we're actually releasing a
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mobile APP with nutritional information for all
our snack options. So when I took
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that first step and actually got together
with my product marketer and how to Pr
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Com's she mentions me that analysts have
been talking a lot about employee stress and
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burnout and how companies need to invest
in teams wellbeing, and that's kind of
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a hot topic right now. So, taking all these things into consideration,
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an example content theme could be companies
that want to retain top talent and avoid
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the consequences of employee burnout must take
ownership of helping employees live healthier lifestyles.
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So I'm going to break this down
a little bit. So, as you
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can see or here, we're speaking
to a large important opportunity and threat.
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Retaining top talent and avoiding employee burnout
is a pretty big deal. Our product
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is super healthy, like I mentioned, it's way healthier than our competitors.
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So we're connecting ourselves to the solution
here without saying anything explicitly about snacks or
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our service. Helping employees live healthier
lifestyles is definitely possible, but it's also
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a you know, it's a pretty
big goal lot. It's a little audacious
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when you really break that down,
like can we really impact like this?
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This feels like a big enough problem
that it's not like we're helping you save
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two minutes a day or something like
that exactly. That's what I mean by
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kind of like balancing. It has
to be grounded in reality, but it
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also has to be some laspirational.
And then, finally, it's a clear
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statement. Like you know, it's
super clear, but there's lots of different
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ways to approach it. You know, we could write about ways to motivate
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employees to live healthier. We could
do a survey about the impact of food
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on employee productivity, or talk about
how food is a key component of health
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and well, this and there's there's
a million different ways that we could approach
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this. So, as you can
hopefully tell from that little example, this
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theme really takes our snack companies key
differentiator, one of the benefits we ring,
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an upcoming product launch and market buzz
and fits them really into one tightly
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woven strategic statement that we can take
in multiple different directions and really expand on
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to attract and eventually convert potential buyers. Yeah, absolutely. I love the
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connection there of you know, working
your way into this one sentence that's going
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to drive everything down to the practical
execution of your to mansion. Hey,
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everybody, logan with sweet fish here. You probably already know that we think
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podcast, and you probably can to. You can check out the product in
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action and casted dot US growth.
That's sea St Ed dot US growth.
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All right, let's get back to
the show. As we round out the
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conversation, Rachel, let's talk a
little bit about those next steps. Once
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you've created your content theme, now
you need to activate, you need to
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execute the content that all feeds into
this theme and figure out your channels,
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you know, picking the right channel
and those sorts of things. Maybe as
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a conversation for another episode, but
the next steps there, once you kind
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of land on that. What are
some of the key activation points as you
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move into execution phase that are always
part of your playbook? Rachel, Yeah,
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definitely. This is this is the
fun part. So you're going to
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need your key buyer personas and also
the general stages of your buyer. Jeremy,
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I tend to just use top metal
bottom of funnel as my stages or
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Tofu Mofu Bo Foo. So then
what you're going to want to do is
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create a Google sheet with your theme
at the top and your funnel stages in
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the first column and your buyer personas
across the tops of the remaining columns,
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and we're going to do what I
call content mapping. So you're going to
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start by identifying any existing content you
have that fits into your chosen theme and
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then you're going to plot it on
the sheet according to the area of the
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funnel it fits into and which persona
or personas it addresses. And so once
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you do this, you're going to
have a pretty solid idea of the gaps
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and your content and where you need
to create new content. So once you've
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done that, you're going to go
in and you're going to bring stom ideas
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to fill in those gaps. And
essentially what you're doing at that point is
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you're creating relevant, cohesive streams of
content across by your personas all the way
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through the funnel. So in other
words, you're creating those channels or inlets
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of content that will ultimately, you
know, sweep up your prospects and carry
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them to conversion. And so you
know when you're doing this exercise and filling
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in your map. Definitely like keep
different content types and mind and where they
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fit in the funnel. So,
for example, you know, webinars tend
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to be more middle of funnel because
they require registration and a one hour time
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commitments. A blog poster a good
top of funnel materials. So keep that
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in mind. Think about how to
repurpose one piece of content into multiple pieces,
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just by, yes, speaking it. Yeah, just by making it
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into a different format and tweaking it
a bit so it speaks to folks higher
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or lower in the funnel. And
you know, once you've kind of gone
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through this process and mapped everything out, really the next step is to just
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work as a content team to identify
the ideas you want to move forward with
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and then share this document with your
key stakeholders, and I even like to
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to schedule a call to walk them
through it, and then this way everyone
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us what's coming on the pike and
the materials that they'll have available to use
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in their campaigns and repurpose into other
types of assets. Yeah, absolutely,
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I love that you talked there,
Rachel, about, you know, never
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creating one piece of content. We're
so big on that I mean a huge
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part of what we do here at
sweet fish, both for ourselves and for
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our customers, has taking, you
know, one piece of content, often
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starting with a podcast episode, and
taking that and turning it into a lot
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more. But I think what a
lot of people miss there is one contextualizing
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it for every channel. Right.
You can't just take a linkedin post and
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say, oh well, we're just
going to post that to twitter and have
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the follow the the linkedin link.
No, contextualize it for the channel.
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But also what you said, I
think is very important. If people remember
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two things about this episode, it
is, you know, when you create
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that piece of content, create it
for a variety of channels. Obviously everyone's
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going to have different priorities there.
But also, how can you tweak it
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to make that one piece of middle
of funnel content something very close to that
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for top of funnel or bottom of
funnel without recreating the wheel? I think
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that will add a lot of efficiency
to your content planning and and your content
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execution, both in creation as well
as distribution. Racial this has been a
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great conversation for anybody listening to this
that would like to ask you some follow
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up questions or just stay connected with
you or maybe you have some resources.
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I know you ended to share that
you mentioned earlier. What's the skinny there?
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Tell us how how folks can connect
with you or take some next steps
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on other content options there. Yeah, definitely find me on ALMANAC. This
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ALMANAC is a really awesome site that
has experts in different functional areas right best
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practice articles sharing their own proven strategies
and tactics. So I wrote a piece
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titled how to design and execute a
great content marketing strategy that talks more about
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content themes and offers downloadables and visuals
and everything. So just visit ask almanaccom
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and search for me there to find
that resource and then if you want to
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connect with me directly, you can
definitely and shoot me a note and a
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request on Linkedin. Just search for
Rachel Serba or shoot me a note at
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Rachel at Sigma Computingcom. I love
it. And just for listeners as well,
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if you are looking to dig into
more content here, definitely recommend searching
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for that Article Rachel mention on ask
almanaccom. Will make it easy and link
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to that in the show notes to
other episodes to mention. If you like
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this one, definitely check out episode
nine hundred and eighty with our mutual friend
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Danny Cadella. He was talking about
five triggers that drive emotional buying decisions.
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Yes, even in B Tob.
That was a great conversation. So as
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you're starting to build out your content
themes and your strategy to execute on that,
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you've got to think about how are
you communicating and leveraging emotional buying triggers.
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The other thing that came to mind
as you were talking, Rachel,
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breaking down the content themes in the
four components that you have to have in
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thinking about that language. James,
our founder and CEO, and myself did
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a behind the curtain series on how
we thought about and came to the language
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for our why and our mountain top
here at sweet fish. So a little
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bit different language but same sort of
thing, wrestling with those words that are
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going to be important and are going
to be a driving factor internally to your
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organization. In that case a little
bit broader than just marketing. But if
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you like this conversation, those might
be a couple others to dig into as
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well as Rachel's episodes. Will Link
to all three of those in the show
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notes. Rachel, This has been
a great conversation. So glad that Danny
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connected us. Thank you for being
a fantastic guest on the show today.
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Thank you so much for having me. I really enjoyed our conversation. I
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hate it when podcasts incessantly ask their
listeners for reviews, but I get why
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00:22:10.349 --> 00:22:12.910
they do it, because reviews are
enormously helpful when you're trying to grow a
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00:22:12.950 --> 00:22:17.380
podcast audience. So here's what we
decided to do. If you leave a
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00:22:17.420 --> 00:22:21.339
review for me to be growth and
apple podcasts and email me a screenshot of
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00:22:21.380 --> 00:22:25.619
the review to James at Sweet Fish
Mediacom, I'll send you as signed copy
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00:22:25.700 --> 00:22:29.500
of my new book, content based
networking, how to instantly connect with anyone
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00:22:29.579 --> 00:22:32.490
you want to know. We get
a review, you get a free book.
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00:22:32.769 --> 00:22:33.369
We both win.