Transcript
WEBVTT
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Looking for a guaranteed way to create
content that resonates with your audience? Start
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a podcast, interview your ideal clients
and let them choose the topic of the
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interview, because if your ideal clients
care about the topic, there's a good
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chance the rest of your audience will
care about it too. Learn more at
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sweet fish Mediacom. You're listening to
beb growth, a daily podcast for B
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TOB leaders. We've interviewed names you've
probably heard before, like Gary Vander truck
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00:00:38.450 --> 00:00:42.369
and Simon Senek, but you've probably
never heard from the majority of our guests.
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That's because the bulk of our interviews
aren't with professional speakers and authors.
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Most of our guests are in the
trenches leading sales and marketing teams. They're
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implementing strategy, they're experimenting with tactics, they're building the fastest growing BTB companies
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in the world. My name is
James Carberry. I'm the founder of sweetish
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media, a podcast agency for BB
brands, and I'm also one of the
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CO hosts of the show. When
we're not interviewing sales and marketing leaders,
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you'll hear stories from behind the scenes
of our own business. Will share the
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ups and downs of our journey as
we attempt to take over the world.
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Just getting well, maybe let's get
into the show. Welcome back to be
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to be growth. I'm Logan Miles
with sweetfish media. Today I'm joined by
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Reggie Ativ. He is the CRRO
and CEO over at a Goa Dot ioh
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Reggie, how's it going today,
sir? How are you? I am
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excited to chat with you. Thank
you so much for joining us on the
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show today. We're going to be
talking about three things that CMOS need to
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consider when they are implementing a new
marketing strategy. You guys are obviously going
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to have some context on that from
the streaming perspective for the a little bit
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of context to our conversation today.
Reggie, can you give us a little
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bit of background on yourself and what
you and the team at Agra are up
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to these days? Yeah, so
aga is a company that specialized in building
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simple solutions. I'll frame it is
as the case. You know, for
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developers it means a lot of that
love of the building blocks they would need
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in an APP will be prepackaged to
pre organized. It very easy, you
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know, simple, doing a great
as DC's and Apis. So we provide
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those as d case and Apis for
audio, video and live and active streaming.
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And once you, as a developer, decided to take on live and
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active streaming, for example, you
would use one of Agora's free as the
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cases go online, download them and
embed them into your APP and once you're
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ready to go live, then the
Laura provides coverage globally. So we haven't
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network off two hundred data centers globally
that will actually streaming video manage any potential
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problem in the video stream because,
as you know, nothing's worse than sitting
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on a stream and everything stops to
choke and and this problems and jitters and
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and we actually manage all that complexity
in the back end using that soft really
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fine. We called itself really fine
bit of time network. That actually strange
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will be. So come on.
Story Short. We give you the package,
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the software package as you need,
and then we'll also give it the
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network to deploy it. There is
a lot of tech that we just take
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for granted that goes on behind the
scenes. But just thinking about the impact
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of that, I can't remember.
It was a maybe a national championship game
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a year or two ago that everyone
was up in arms because it stopped streaming
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on ESPN, Z, APP or
one or the other. I'm going to
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say I don't remember the details,
but some sort of memory of streaming going
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wrong is in my mind in some
former fashion. And just taking a second
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to appreciate what it takes to actually
execute streaming and reaching your audience consistently,
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not just getting it there, but, you know, with good quality and
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good consistency. There's a lot of
things that happen in the background. You
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guys are doing great work to enable
that for brands. So let's transition,
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Reggie, into the conversation today about
developing a new marketing strategy, especially if
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you are coming to the table as
a CMO, at at in a new
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position or an upandcoming brand. You
guys talk about three things that CMOS need
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to keep in mind. The the
customer, the audience that you're trying to
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reach. What communication platforms are you
going to use to engage them, and
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then what are the desired outcomes that
you're trying to drive and then, you
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know, working backwards from there.
So in that first step of determining the
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customers and audience that you are trying
to reach, what are some of the
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things that you see best in class
marketers doing in this first step here?
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Yeah, so thank you, first
of all appreciating a previous comment. There's
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a lot of complexity in in streaming
and last dreaming, and you know we
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have a hundred, seventy engineers that
dream, dream about that all day,
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all night, doing that were do
your your question. Let's say I'm starting
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over as a CMO and I need
to start profiling my target you know my
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targets. The first thing I would
I would think about as where can I
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find them? Where do they live? You know, quote unquote, what
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do they spend the most time?
And I think everyone, the listeners really
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agree that the quite simple answer to
that will be over video and more than
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that, most of the time your
customers would be on their mobile phone.
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So you know, whether it's an
APP or whether it's on websites or whether
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there's something else, they will spend
a lot of time on the mobile phones.
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That's one second they'll brows and look
for things. You know, I
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like the previous generations, but people
waiting for you to submit them with solutions
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or we're waiting for you advertisement to
hit them to hear about product. These
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generation and the next one will be
even more so. There are researchers that
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would research, look online, they
will join forums, conversations, streaming programs,
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they would really be inquiring for what
they need. So as market hears,
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we have to realize that we have
to approach our audience in the way
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they understand and also, I would
ed another point, in the way that
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entices them, the way that makes
them excited. I think part of the
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bigger challenge, you know, of
traditional mediums media is to keep the audience
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excited, the current generation and the
next one is that patients band is is
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very short. They expected to cover
a lot of grounds of thirty seconds.
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So there's nothing like video or streaming
that actually delivers that experience. So if
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I wasn't market there, I would
look at what brings me better retail.
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No investment. What where's my hour
wine going to be? And you know
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there's many research as much research on
that. But you will see that traditional
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media build boards and stuff like that, including, by the way, Google
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ads. If you look at Google
revenue reports seem to be tracking down for
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eighteen months now, oh more than
that, and the reason for it is
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that the pickup for those things is
getting weaker and weaker. So as a
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CMO, I would you know,
normally females will have limited budgets, right,
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so that I'll have to direct the
dollars to where the Roy is going
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to be the highest. And so
that's going to be the first point.
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The second point is fine. So
now that I identify my audience and will
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they live, how do I get
to them and the maximum speed, the
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biggest way possible and maybe spending as
less as possible trying to get there?
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Right. So where can I get? You know, I would ask myself
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how can I get have a million
people in the same time listening and hearing
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me speaking about a specific product or
serves? How can I get that done?
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So most people would tell me,
YEP, or on my sure,
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but online. Again, this generation
is not really interested in camped video,
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on video that was prerecorded. They
want to be there. As it happens,
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that wanted a Hashtag life. They
wanted happening now, right. So
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the other option for me is a
CMI would be to look at last treating
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and and that's and that's the number
two. And maybe point number three is,
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while I'm kind of considering my Arrow, I and what is going to
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be the best way of getting to
as much as many people as possible.
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I also want to make sure that
the experience that they had with my brand
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would be the most favorable, that
they feel safe, that they feel comfortable
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sharing their feedbacks. I also want
to give them the tools to share their
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feedbacks. So, for example,
if I'm just looking at a precan video,
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I can maybe do it comes up, or I can do it comes
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down or I can leave a comment
that, quite frankly, a lot of
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people would not care because that's already
in the past. Right. But if
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live streaming is happening right now and
I want to interact with the host and
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tell them, wow, that was
really exciting about wow, that's kind of
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boring. Over, have a question
right this interaction is what make people buy
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or what makes your brand more interesting
for them than other brands? I hope
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I make sense. Kind of a
long answer, but hoping makes sense through
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everybody. We had to take just
a minute today to tell you about our
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good friend Donald Kelly. If you're
not aware, he's the host of the
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sales evangelist podcast and for over one
two hundred episodes he's been interviewing the world's
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best sales experts, sellers, sales
leaders and entrepreneurs who share their strategies to
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succeed in sales. One of my
favorite episodes on his podcast is episode O,
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for look for impossible to inevitable in
the headline. If you're not yet
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subscribed, just search sales evangelist.
Wherever you do, you're listening. All
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right, let's get back to the
show. Yeah, absolutely. I mean
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you kind of lead into the second
thing that marketing leaders need to think about,
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and that is the communication platforms.
You know, obviously your expertise is
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in live streaming and you made some
some good points there about leveraging that sort
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of channel. Reggie, can you
give us some examples of where B tob
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brands have maybe started to experiment with
live streaming or they've seen some good results
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and and maybe that's around a specific
use case of driving engagement to get those
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sorts of hand raiser questions where they
might not have got that feedback from their
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audience via a different platform, those
sorts of things. Yeah, well,
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it's so I'll try to give you
a couple of examples from relevant product is,
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services, products and sources. But
first, going back to you,
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four point. I think if we
shouldn't underestim the importance of selecting the right
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platform and and for me, as
let's say, putting myself in the market
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there place. For me, what's
important that my experience will be high quality,
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which means quality of service will be
maintained. Second, it means that
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I want to have interruptions and my
streaming will be smooth. And third,
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that I'll have global reach. Because
what if I'm that logo here, entrepreneur,
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you know, hat on silly or
valley, but I want but my
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audience may be invalidador all in Shanghai
or in in Europe or anywhere else on
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the globe. I want to make
sure everyone has the same quality of experience,
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right of what service. I think
that's, you know, in a
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Gore when we wake up in the
morning and work with customers. That's what
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drives us, is make sure that
network is stable, the latency, if
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I can get a little technical here, latency is low, so streaming will
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be the same and clear. The
quality of voice is good, the quality
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of the video itself is good,
even when it's Hd and the quality is
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still good at all over the world. So there's a lot of little parts,
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as a little little pieces that,
you know, basically creates a nice
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live interactive streaming experience. No,
going back to your question, I think
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one one of the first segments in
the market that recognize the power of marketing
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their brand through a live, interactive
streaming is social services. So whether you're
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looking at dating websites like, for
example, meet me, that basically started
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from advertising the service using live streaming, but then they ended up with basically
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making quite a lot of income from
the actual streaming activity itself. It became
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an activity equally interesting to their customers
and the actual dating services right became became
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an excitement, exciting activity by itself. A lot of social forums, meeting
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points for people, would say,
social websites that offer all kind of services
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for likeminded people, gaming companies.
A lot of those social interactions are not
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at the heart of whether that product
is going to be a success or not.
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So much so, if you launching
a new game and you want to
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get to a lot of people really
fast, what you need to do is
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bring a celebrity Gamer and put that
celebrity Gamer in front of thousands of millions
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of people and let them play the
game and let people have the questions and
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strategize and right after the session like
this, you know thousands of people would
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download that game and start playing.
So whether you are selling an actual brooders,
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and this is like ECOMMERCE, for
example, a lot of ECOMMERCE businesses
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like Brady live and shop shops and
other websites that are doing the ecommerce shows
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that, you know, I learned
to remember this traditional TV, you know,
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stuff that we normally buy when where
a stick at home have nothing to
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do with our kind of stuff you
don't need. So that old school was
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one directional communication. Now the the
new type of ECOMMERCE websites will offer full
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interactive livestream host that will talk to
their potential buyers and they will ask questions
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about the product and buy right away, like on the spot online, as
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it happens. I can give you
many examples, but recently I've been on
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a channel where basically someone was selling
as something as simple as ellipstick online,
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a new lipstick she discovered somewhere,
and there were twelvezero people on that,
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ladies, I would say, on
the channel, and a lot of them
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bought this right there. So think
about how much time you say by reaching
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with this new product to directly into
those people that would buy. I right.
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And maybe the last example. I
think it's super relevant. Goold to
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know what's going on right now in
the world where it's getting harder full people
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to go about their normal business.
You know, education, for example,
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has been really impact in some areas
of the world. So people will leave
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art to live streaming education, live
streaming based education, and we've seen a
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lot of update in that space.
I can mention a new only ndal,
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which is a very it's a global
player that is actually doing that. Then
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I go to have them just recently
migrate millions of users on to an online
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educational platform simply because those people have
no alternity at this point in time.
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But but what I'm trying to give
you is a sense of how diverse this
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thing is. I mean it's touching
everything we do every day. Those are
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just a few simple examples. Yeah, those are great examples across very different
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industries and very different applications, for
sure, Reggie. So the third thing
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that we talked about earlier for developing
your marketing strategy, after identifying the customers,
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realizing the platforms that they're on and
then the communication platforms that you want
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to go all in on to hopefully
see the the largest roy as quickly as
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possible. In your efforts there across
those channels is looking at okay, mapping
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out what are the desired outcomes and
then, you know, kind of benchmarking
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or reverse engineering your next steps based
on the spots that you want to go,
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whether it relates to streaming or other
channels where? What are some of
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your advice in this process for CMOS
and other marketing leaders, Reggie, as
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they start to set out those those
long term outcomes and then start to work
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backwards maybe into shorter term goals,
whether that's engagement actual you know, pipeline
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driven for their sales counterparts, whatever
the case might be. What are some
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of the best practices that you're seeing
marketing teams do in this third step?
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So, first of all, a
lot of the marketing teams we talked to,
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they are asking a lot of the
questions about, for example, scale.
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When you choose, when you decide
to on a day a project and
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expose your brand inser way, you
want to make sure that the network you
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choosing can actually be scaled and and
we've seen already use cases where we had
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one an hour network and support that
one million concurrent users in a single last
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gaming event. You can imagine what
does that do to the our lot from
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this event? Right? The second
thing we're working on with them is how
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do you measure our lives? So, for example, you know, taking
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it on step forward. Maybe each
years cats will have different sets of metrics
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that they need to look at in
terms of what is the successful marketing compaign,
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for example, gamers will look at
session a duration. So if the
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marketing campaign was was good for this
game and the line and rank streaming,
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all just voice voice collaboration between the
Gamers have been successful, then the length
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of the session will get extended.
People will stay more and and let's say,
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instead of five minutes, they will
now stay twenty minutes, which which
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translates immediately into monetization for those businesses. Right, gamers would look at repented
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in this. So if you are
a Freni played that game today, will
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reggie come back tomorrow? So all
of those metrics are helping sales and says
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organizations to basically move forward, grow
forward, sorry, grow more. In
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the specific use case in terms of
picking up on user behaviors and feedback so
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those live streaming events include a lot
of feedback from the others. So collecting
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those feedbacks and keep changing your live
streaming experience based on the feedback on your
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own customers will definitely improve your Eterni
investment because you're now serving them with what
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they want to hear and you're discontinuing
stuff that I was, you know,
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less interesting for the right so if
you are marketing, you need to look
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at the network and in technology that
enables you to be quick edgile, implement
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changes all the time. Iterate,
you know, deploy your you'll have in
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a certain way and that tomorrow make
changes, and this needs to happen really
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quickly. So iteration is really important. And the third one is maybe choosing
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wise the in terms of who you
partner with, those of expertise. Those
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people need to know exactly what they're
doing. And sure, I mentioned a
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Gora. We are streaming twenty five
billion billion minutes a month right now,
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which is a lot of live streaming. That, of course, gives us,
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you know, the benefit of experience
being able to help our customers to
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optimize their marketing on a way that
is a lot of streaming. That is
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definitely a lot of certain love.
Well, Reggie, this has been a
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great conversation. Anything, if listeners
to this episode take one thing away,
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is there? Is there anything that
you want to call out, that you
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want to make sure that they walk
away with, or or any parting thoughts
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you want to leave listeners with today
as we wrap? Yeah, well,
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I think selecting a partner for your
next marketing of pain is is probably probably
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looks complex, but I think if
you find a repartners you know, you
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will know. I've right away.
Of course, there's other aspects. We
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didn't spend so much time online.
For example, if you serve in European
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audience, you need to be GDP, are compliance compliant, and so I
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mentioned briefly safety and and and you
know, the content needs to be also
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safe. So I think I think
you know. Before we go, I
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want to say that if people think
about the next launch of the next brand,
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I think the way to go will
be to put the money where they
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can actually get the highest line and
and if they have questions or they need
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more information, they can just email
me directly. And Reggie at the woor
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00:22:00.829 --> 00:22:06.630
other vile, oh go to a
Gore of the vidio and you know will
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be happy to talk to me all. But, Reggie, thank you so
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much for joining us on the show
today. This has been a great conversation,
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sir. Yeah, thank you.
Rost to me. I hate it
271
00:22:15.460 --> 00:22:19.660
when podcasts incessantly ask their listeners for
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it, because reviews are enormously helpful
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So here's what we decided to do. If you leave a review for me
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email me a screenshot of the review to
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James at Sweet Fish Mediacom, I'll
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know. We get a review,
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