In this episode we talk to Katherine Calvert, Chief Marketing Officer at Khoros.
The Forrester Report we discussed in today’s episode (Getting To Know Your Customers):
https://khoros.com/resources/forrester-report-getting-to-know-your-customers
Other resources to go deeper on the topics of Customer Engagement & Customer Experience:
The Customer Experience Podcast:
or on Apple Podcasts here:
https://itunes.apple.com/us/podcast/the-customer-experience-podcast/id1453581989
Also, Never Lose a Customer Again by Joey Coleman
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