Transcript
WEBVTT
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Conversations from the front lines of marketing. This is be to be growth.
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Welcome into Friday show. Excited to
share a featured conversation with you, a
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replay episode from our Archive, as
we always do on Fridays before we get
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their friends. Have a bit of
an announcement here now. As you know,
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for sweet fish media and for be
to be growth, we are on
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a mission to help in house be
to be marketers, continue to innovate,
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create amazing content and we want to
help feel your growth. So, that
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being said, we are going under
construction as a podcast, and what I
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can say for now is that I
am excited about what we're going to do
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between now and the end of two
thousand and twenty two, but we need
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some time to make it happen.
So in this pivot season we're going to
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move from five episodes a week to
three episodes a week and we're going to
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start that next week. I cannot
tell you how thankful I am for each
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and every one of you for listening
to the show, for supporting it,
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for giving US feedback last month on
our survey. Always feel free to connect
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with me on Linkedin and can't wait
to share all that we have coming down
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the road for this podcast. All
right, so going from five to three
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episodes. But what are we doing
today? Today we're going to share a
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throwback conversation what a record label can
teach be to be marketers about building a
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brand with Alex Hedel. Let's talk
about brand building. Let's learn from the
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music industry. Let's dive in to
today's featured conversation. Here we go.
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Welcome back to be tob growth.
I'm looking lyles with sweet fish media.
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I'm joined today by Alex Hedel.
He's the VP of publishing at big machine
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music. Alex, welcome to the
show. How's it going today? Man,
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thank you so much, Logan.
It's going great, beautiful day in
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Nashville. Absolutely so. As as
listeners can probably tell from your title,
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you are not a b Tob Marketer, at least in in your current role,
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and so people might be thinking.
Will hold on a second. We
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are normally interviewing marketing leaders at BEDB
tech companies. Why are we talking to
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Alex here from from a record label? And what we're going to be talking
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about is what marketers in BETB can
learn from the tactics, in the strategies
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that you employ every day at a
record label. So for a little bit
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of context, Alex, tell us
a little bit about your current role,
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what you're doing at the record label
and and some context to kind of tea
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up this conversation. So my current
role at big machine music is I lead
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creative for the publishing arm of the
of the label group, and so that's
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very much the career great of side
of of the company. I manage and
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develop songwriters and also develop artists who
write their own songs. We currently have,
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I think, around twenty songwriters or
were songwriter artists on our on our
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roster, and it's really our job
to, you know, develop them for
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the market. So these are people
with talent, people that write songs on
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a daily basis and really just making
sure that they are producing songs that are
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competitive that then we can take and
shop out two different artists or TV shows
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or movies or video games or really
anywhere a copyright can make make money.
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Where we've really excelled is just in
the country radio and now pop radio game
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though. So you know, whether
it's yeah, like you know, finding
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a young luke combs or a young
Brett young and believing in what they're writing
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and then and really just focusing on
making sure that it's competitive sonically for the
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market. And then, of course, then you are selling it to different
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people within your own company, making
sure people are prepped with right information.
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You know, on that side we're
very much in product development, I guess
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you would say. We obviously we
call it artist development, but with songwriters
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it's kind of the same thing.
And then yet even more where we are
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instructing them on what is competitive in
the market. We're keeping them fresh on
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what artists are doing well right now, what we think that we can we
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can go after. I mean,
whether it's an artist that you know doesn't
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write their own songs and you know
they're writing songs in a room, and
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then I am taking those songs and
pitching it to the artists in our person
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the artists themselves, their producer,
really anyone who's involved in that decision making
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process around them. Or if it's
an artist that does write their own songs,
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then I take one of our his
songwriters try to make an introduction in
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a natural sense, which is,
you know, really where sales comes in.
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You know, whether you're pitching a
song, I mean you're built a
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relationship. You got to report reputation
that you can put forth and really leverage
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to, you know, then make
sure that there are giving you the time
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and respect that you need to really
show you you know, hey, I
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have a great product. He please
take this seriously. And then or,
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you know, if you're shopping your
songwriter to collaborate with an artist, then
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you're really just kind of trying to
work on style, you know, lyrics,
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things that you know these this artists
are definitely going to connect to in
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order to try and make that connection
for them to get in a room together,
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or really pedigree. So it's if
it's a hit songwriter that has written
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a bunch of hits. Well,
like sometimes like, let's say, I'm,
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I don't know, kind the sky, like a guy like Sam hunt
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or something like that, that,
you know, I'm trying to shop one
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of my writers over to write with. Well, I know Sam, you
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know, certainly likes more artistic,
you know, forms of contemporary music,
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and so somebody who can really write
great lyrics. So somebody who really respects
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and slows down the creative process.
I mean just thinking about these kind of
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micromoments in a room. And then, you know, really just marketing that
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towards person's you're making this connection to
two people that can create together and in
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a way that hopefully yields a hit. So I love how much relationships were
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just woven throughout kind of that background
and context, Alex, and I'd like
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to dig into that a little bit
because I do think there are some parallels
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for bb sales and marketing leaders,
because you know, in bb we usually
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have a very targeted list, a
targeted focus of the market that we're trying
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to serve. We're trying to serve, you know, VP's of sales at
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technology companies or operations managers at manufacturing
companies. We kind of know that profile
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and in bb we're not trying to
reach the masses, we're not trying to
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reach millions, billions of people.
And when you think about a record label
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you think about all the consumption on
the consumer level of the music. But
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really in your role it's about focusing
first on those key relationships and then being
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able to identify how do I build
those relationships, how do I open open
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those doors to new relationships, how
do I foster them, and then how
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do I connect what I know about
them, not in kind of a baetan
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switch sort of way, but what
I understand to match what I have to
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offer to them. So what are
some of the things that you think have
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been helpful for you and in both
opening those doors to new relationships and continuing
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to foster those with the folks in
the market that you're trying to serve?
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You mention a couple key personas that
you're building relationships with, for for your
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company and for the songwriters that you
represent. What are some of those things
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that have been your secret sauce?
I mean really it's just managing what I'm
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putting forward to people. I mean
I always my goal is to always be
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bringing value to somebody. I never
want to hustle anybody because honestly, they
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want to work with me again.
And the music community, I mean the
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country music community, is small but
like if you really look at the music
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community, like you can when we
go to the grammys ever every year,
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you realize how big of a world
of music it is, but you also
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realize how small the community of success
it is, and so if you want
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to play ball then you better bring
your best every day. So that's why
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I focus so much. I'm,
you know, just knowing intimately the people
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that I'm working with, you know, my songwriters. I need to know
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what they love with it, how
they represent themselves in the room, how
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they want to win as a big
thing for me too, because, you
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know, if they are passionate about
the direction that we're heading in, then
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I have, you know, somebody
who's making our quote unquote, product that
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is passionate, feels inspired, knows
that every day they're going in and doing
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something that is very purposeful for them. So, you know, once you
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have that, once you have somebody
that is excited to, you know,
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go in and make a collaboration happeners
writing these songs that then I can,
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you know, become passionate about and
bring to these people, I think that
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that is just kind of a contagious
factor, you know, when you have
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something that is so real to,
you know, already a few people and
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then you're bringing it to the buyer, which is, you know, really
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an Aar person at a record label
or a or producer or an artist or,
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honestly, sometimes on pitching stuff to
video games and film and TV and
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stuff like that too, and that's
a bit of a different game, but
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it's still great that you believe in
your products. I mean, if you
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really believe in your product, other
people will start to leave as well.
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Hey, everybody logan with sweet fish
here. You probably already know that we
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think you should start a podcast,
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you have and you're asking these kinds
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impacted revenue this year? How is
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All right, let's get back to
the show. Absolutely I love that
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you talked. You know, we
kind of started down this trail talking about
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relationships and you touched on something.
They're knowing what the the people in the
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market that you're trying to serve what
they're passionate about and I think in in
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BB marketing we kind of skip over
the emotional aspect of it with you know,
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if you're selling a crm software or
a sales engagement platform, it's well,
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we're missing this time and and this
feature fits this problem and solves and
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provides this benefit. But what's the
emotional situation of the people that were selling
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to? What gets them fired up, what gets them frustrated, what really
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takes them off right and and how
can we determine where their emotional state aligns
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with what we're passionate about as a
brandon and what our what our why is?
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And then in telling a story where
your product or your service weaves in,
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weaves into that. You kind of
mentioned another thing that we're very passionate
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about here, Alex I. It
was kind of subtle and what you said
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there, but you essentially alluding to
playing the long game, that you're always
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adding value. You're not looking to
every interaction. I deposit this, I
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get this back out right. I'm
going to deposit, I'm going to deposit,
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I'm going to deposit. Like Gary
V says, Jab Jab Jab right
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hook. It's not Jabb Right Hook, Jab right, Hook right. I'm
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going to give and take, give
and take. It's give, give,
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give, and then it's probably going
to come back to you before you even
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ask if you're if you're giving enough. At the same time, you do,
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you know, as marketers, as
salespeople, we've got quotas to hit,
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we've got pipeline to generate. There
is a responsibility for the business results.
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So how do you balance that mentality
and being competitive and somewhat aggressive,
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passionate about out what you do and
getting that message to the right people,
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without coming across as hey, I'm
just trying to hustle? It's that's really
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my end game. How do you
balance that? What do you think other
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sales and marketing folks could learn their
Alex? I mean, I think it
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depends on the context of first of
all, there's a quote that I love
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from our CEO. He always says
like, you know, welcome to the
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music business. Like how long do
you want to play, as in like
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welcome to the Casino? How long
do you want to play? Do you
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want to throw all your money down
and walk away in two weeks, or
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you want to learn the game?
You want to figure out how you can
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play the longest, how you can
be involved and how you can make the
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biggest impact. And you know,
I think it depends on the context.
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With us, when we were starting
this company out eight years ago, we
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were we were small. We had
a budget that had kind of been set
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out in front of us of money
that we're going to be able to grow
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our company with, but it wasn't
through acquisitions. It was it was really
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through signing and development. So I
mean really for us it was like,
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you know, when you have like
three or four or five songwriters early on,
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you have a lot of places you
can go. And so, yeah,
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there is always a need to be
in front of people in selling,
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but you know, if you have
other avenues, if one if one area
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is not appropriate just yet, well, you can still build a relationship by
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like, you know, sharing good
content with that person or sharing time with
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that person or just honestly becoming a
friend or at least building reputation where you're
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showing, Hey, I'm doing this
over here and I'm going to come come
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to you at some point. But
you know, there's other for me it
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was always I can go focus on
this over here, build more reputation for
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our song where to build more of
a story over here, so then eventually
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I can bring it over here to
a place that, you know, I
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couldn't go over and try and hustle, but I'm just not going to do
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it. I'm going to go when
it's appropriate and when I'm really bringing value
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to them. So I think it's
just being really respectful of timing, because
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it really does play so much into
into growth, you know. I mean
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it's knowing, knowing when you're we're
when you're ready to take advantage of the
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right situation. Yeah, absolutely makes
sense that I hit the nail on the
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head there. Yeah, absolutely,
and I have a follow up question to
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that, Alex, because I think
that the stage you describe kind of talking
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about the earlier days of the company, when you're kind of that that disruptor
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you're not the the biggest player in
town yet, that sort of stuff.
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There are a lot of companies that
we talk to that are maybe at that
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stage in their own start up journey. Maybe they've got their seed round or
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they've got a series a of funding
and they're just starting to kind of try
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and take on the bigger names in
the in their space and in very different
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industries and so they've got to make
a decision. How do we go to
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market? Do we do we try
to, you know, run a bunch
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of ADS and and try to get
a bunch of direct response? Do we
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go the the long game of creating
more content and building very strategic relationships,
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it sounds to you, as opposed
to kind of pounding the phones and making
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a ton of sales calls and and
and try and say hey, do you
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want to work with us? Do
you want to work with us? Do
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you want to work with us?
That was that was not the them that
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you took, even though it's like
hey, I'm I'm responsible for you know,
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we've got to drive new business.
Do you think that that's a leadership
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thing that at some organizations, I
can imagine, you know, the CEO
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saying, well, we don't have
time to kind of play the long game,
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like we've got a sink or swim. Now, as much as I
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see kind of this long game that
you want to play building relationships and in
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adding value without that direct ask was
that a struggle to kind of balance that
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for you in the early days or
not? And and how did leadership kind
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of play a role in that?
I mean, no, they were.
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They were definitely on our tails when, I will were losing money, but
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luckily we were able to turn that
around pretty quickly. I think that it
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can. You know, it depends, once again, depends on the product.
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Some things you just had to mass
market, you know, sometimes you
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sometimes you have to spend that money
just to freaking honestly shove it down people's
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throat until they know that they need
it, they know they want it.
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But I think that there's a happy
medium there because, you know, when
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you're not able to play the long
game and you, you know, do
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have that pressure of maybe some finances
and or bosses or owners or whatever partners,
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whatever you're dealing with, I think
that there's, you know, a
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strategy that we like to use so
much is, let's identify, you know,
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the tastemaker, like let's identify that
that point in the market that can
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of make ways and let's people make
a fan of of that person. So
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it's like for us, it's like
yeah, okay. Like on our creative
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side, you know, I'm marking
usually to marketing, usually two individuals and
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trying to get them to you know, record a song or to take my
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song and put it, you know, in a room with another artist.
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But I think more than anything it's
like, you know, we also use
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publications. You know, we buildboard, we use rolling stone, we use
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various professional music publications and songwriter magazines, stuff like that. People things that
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we know that are you know,
our industry, you know, pays attention
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to and we folks on making sure
that our songwriters are regularly doing interviews,
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they're they're making there's themselves more of
a public profile over time. And then,
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you know, really if it's,
for instance, Scott or Chet who's
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the CEO of our company, you
know, if we need get something done
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really quickly, will we can go
right to him, because we do that
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relationship and he can make big ways. You know, there's sometimes you're looking
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to kind of build a grounds,
grounds well and sometimes you looking to make
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a splash. And you know,
I think that having the ability to do
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both and having respect for the timing
of each of those situations and for what
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situation it's appropriate is very essential.
Yeah, absolutely, Alex. as we
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ground out the conversation today, I
want to draw one more parallel between your
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world in the music industry and be
tob sales and marketing and something you alluded
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to earlier. It's the relationship between
taking taking your product market and then giving
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feedback. So in a beebe context, that might not it's not going to
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be songwriters, but it is going
to be your your product development team,
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your product team who is providing updates
if you, you know, have a
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Sass platform something like that. And
so I think the lesson there for sales
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and marketing teams is is to if
you don't have that line of communication into
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your product team at at some level
to be able to provide some feedback.
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We're hearing this about our service.
We're we're seeing demand for this in the
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market, but we don't have an
answer for it. To make sure that
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you open those lines of communication.
Do you think that's that's kind of the
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lesson there as we try and bridge
that gap between music industry and be to
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be a one more time today.
I mean I think the close, the
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closer your product developers are to the
actual market, the better. You know.
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I really think that you know people
that are creating creating a product.
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For me it's, once again,
songwriters. I am constantly telling them,
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Hey, so andso is getting ready
to record a new album, hey,
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so andso is getting you know,
looking for a hit to put on the
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radio. So and so it's looking
for, you know, a song for
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their new EP. You know,
we're always informing people on this and then
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we're also informing of like what's coming
up. Oh, there's this new sound
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over here that you should check out. I think she's really take take a
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look at this and see what you
can add to it, to see where
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you can take this because honestly,
if they're just you know, some people
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can create magic in a dark room, in that you know, in the
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back corner or someplace in Silicon Valley
or Nashville, Tennessee, or in New
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York City or you know wherever it
is. But more often than not we're
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improving on existing ideas and so we
have to know what those existing ideas are
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at the market in order to really
take that next step. So I really,
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I really believe that sales teams,
and once again I'm kind of a
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bridge gap. Ay, I do
a little bit of both, but I
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really believe that, you know,
the more informed, the more information that's
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going from your sales staff, it's
your product development company. With respects,
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that is important because that relationship can
become contentious. The better because that's how
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people grow, that's how people are
challenged, that's how people think creatively and
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don't get complacent. Yeah, absolutely, and that's how you create products that
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the market actually wants. You know, I love one of the I forget
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where this quote is from, but
don't don't take your product and try and
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find people to to buy it.
Find what people are wanting to buy and
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create a product to offer them.
I'm at really not quoting that well,
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but hopefully I get the point across
there. That kind of sums up what
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you were talking about there, Alex. well, this has been a great
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conversation, man. I really appreciate
you being down for this. I think
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it was a little bit of a
changeup episode, and a fun one at
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least. A great conversation for me. I hope listeners got some value out
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of it. Alex, if anybody
wants to reach out, get connected with
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you, or just anything else exciting
that you guys have going on at the
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company that you want to share with
listeners today, what's something you want to
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share their I mean what's going on
the company? Last week was our eighth
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year anniversary and we've actually in the
same week we celebrate our thirty number one
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hit song as well as currently we're, we've been thirty five weeks straight at
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the top of the billboard hot country
songs chart, with two songs, specifically
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tenzero hours by Justin Bieber and Dan
and Shay Co written by our writer,
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just you're, Dylan and Laura Velt's
co wrote the bones by Mary Morris that
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then took over for that mistaken it. So we're having a hell of a birthday