Transcript
WEBVTT
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Today on B two B growth,
we are sharing a featured conversation from our
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archive. With over two thousand episodes
released. We want to resurface episodes worth
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another listen. Before we jump in, just want to say I would love
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to connect and hear from you on
Linkedin. You can search Benji walk over
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there and that's a great place to
also interact with sweet fish and B two
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B growth. All right, let's
jump into today's featured conversation, conversations from
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the front lines of marketing. This
is B two B growth. Welcome everybody
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back to another episode of B Two
B growth. I'm one of the hosts
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here, Timmy Bauer. I'm the
content strategist, and today I'm talking with
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Adam woolley. He's the senior director
of life cycle and marketing operations at House
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called pro before that he worked at
Preisy, and we were just talking about
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this thing. So he's saying what
he's seen mold couple times and in multiple
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places is the brand team, product
marketing, everyone is getting involved to craft
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the perfect value prop that's gonna get
plastered all over the homepage and the campaign
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that's going to go with it.
And Adam, let me let you take
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it from there. What was the
point that you were saying? Yeah,
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what I was getting at is you
sort of will have this huge cross functional
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effort to put hours, days,
weeks into crafting the perfect kind of top
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level value prop message to put in
front of all of your marketing. That
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trickles down into the sales scripts,
the sales enablement materials, sort of all
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over the place, and then what
I've seen multiple places is the next quarter
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or six months later, there will
be well, we need to have a
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new campaign and we're gonna wipe everything
clean and come up with a brand new
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idea. And it starts all the
way back at Ground Zero with brainstorming and
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feedback from the customer teams and sort
of everybody wants a voice and you kind
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of just push all the old stuff
that you spent weeks and weeks building to
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the side and start fresh. And
that will happen over and over again,
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as frequent as quarterly. In Our
last conversation you said that you think there
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is this borderline psychotic obsession with newness
and freshness. What what do you mean
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by that? I think that's probably
driven just by how consumers consume media.
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So like everything is new and fresh
continuously. Netflix is releasing a movie a
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week or whatever this year. There
is so much content everywhere you can't possibly
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consume it all, and I think
from a content marketing perspective and certainly from
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an entertainment perspective, that makes a
lot of sense. But when you're talking
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about the branding of Your Business and
sort of the key messages that are informing
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all of your other marketing and sales
communication decisions, I think it doesn't translate
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as well, because what you end
up doing is, rather than sort of
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looking at the data and analyzing what's
working and what's not and just sort of
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iterating on different variations of the core
message, you kind of throw all that
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out and start from scratch and put
a huge amount of effort into totally new
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messaging because you think it's got to
be fresh and different and you're kind of
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reinventing the wheel over and over again. How often does this happen? How
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many times has this happened in your
career? I would say at multiple companies.
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It would happen at a minimum every
six months and sometimes every quarter.
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Can you give me some specific examples, or as specifically as you can get?
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Sure? So when I when I
was at Preisi relatively early on,
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and part of this was because PRESSI
talks to a ton of different audiences,
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but we cycled through a different key
message multiple times. PREISI started an education
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and then the initial message was all
about sharing ideas more effectively because that's what
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the education vertical wanted. Start started
when? What year? Mid To early
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two thousand's? Yeah, and it
started. It started in Hungary, was
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huge in education when international, and
then moved into kind of the business space,
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which is where its bread and butter
is now. But so initially it
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was all about students and teachers sharing
ideas, kind of what you saw in
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college. And then as we moved
into into the business space, there was
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kind of a more global be a
better be a great presenter, be a
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better presenter, and it was all
about the tool would empower you to be
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a more effective presenter. And then
people wanted to change that. We needed
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something more businesses. So after we'd
pushed out all to be a great presenter
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messaging, then it became well effectively
share complex ideas and it was hard of
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all about helping business people share complex
and boring ideas and and then that kind
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of got thrown out and it was
all about being more engaging and getting your
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audience to engage with your content.
And this certainly isn't unique to present at
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all, but all of it was
sort of driven by that. Well,
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it's been three months and we're going
to launch a big integrated campaign. We
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need a totally new set of language
and sort of key messaging angles. And
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how big of a project is it
to overhaul that? I mean, if
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you're really doing it top to bottom, it's a pretty big project because all
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of a sudden kind of all of
the executives are involved because they all feel
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strongly about how the brands being communicated. All of your brand marketers, PR
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the copyrighting teams involved, the sales
team and sales enablement people, if you
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have them, are all involved because
you want to update the sales scripts to
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match what you're saying in all of
the marketing, the life cycle marketing and
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the demand Gen team are then need
to update all the ad copy. The
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graphic design teams working around the clock
to support that. So it's just sort
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of a huge, sort of multi
team cross functional effort kind of spanning tons
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of assets and at the end you
get to show all these awesome new assets,
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but you also spent weeks and weeks
and weeks doing this and then only
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after you launch it maybe you get
to see whether it had the effect,
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the desired effect. Did it actually
performed better than the old messaging? Maybe,
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maybe not. What do you think
should be done instead, like what
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should be the practice instead? I
think it's important to do that kind to
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go through that kind of effort in
that motion, particularly driven by things like
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product marketing, and sort of nail
your messaging. I think when you want
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to overhaul it all or change it, there are much faster ways to sort
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of smoke test it, kind of
more like a product team would, where
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don't build an entirely new product to
see if you have product market fit.
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Like what's the minimum viable way that
you can quickly test something on the marketing
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side, like you can throw up
fifty different versions of a digital SCM AD
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and see which one is performed the
best really quickly, just to test like
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does this language work better than that
language? And even with sales, if
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you have a couple of really talented
SDRs or account executives, you can pluck
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a couple of them and give them
four different variations of a script to try
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out and get qualitative feedback from the
sales reps what seems to be resonating best
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on the phone. same thing with
email, like it's another tool where,
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if you have a sizeable email database, you can kind of very quickly,
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with minimal effort, test multiple versions
of the copy in an email or subject
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linds and see what's resonating best with
your audience before you go through the effort
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of completely overhauling the key messaging source
of truth and trickling it down to the
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entire rest of the company. That
seems to just make a lot of sense.
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Why do you think most companies don't
think this way? I think most
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companies do think this way and it's
just sort of they get a little bit
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blind because there's also a lot of
pressure on marketing teams to like make a
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big splash and have something big and
shiny that they can show off, whether
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it's at board meetings or executive team
meetings or on podcast interviews or with in
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customer marketing. So I think there's
a lot of pressure on a marketing team
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to be like, okay, well, here's what you did last quarter.
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How much? How much does that
kind of stuff tend to matter, because
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I know I never get excited by
that kind of stuff. When I see
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a company overhaul their key messaging,
I think it doesn't matter anywhere near as
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much as people think that. Those
like it's almost like they're just making a
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big to do about nothing. Yeah, not nothing, because like changing your
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message. I'm not trying to say
that changing your messaging is not important.
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I believe that wholeheartedly. But,
for example, I don't invite people on
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this podcast to talk about their companies
messaging. Nobody cares about that. You're
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not on this podcast to talk about
your company's messaging. You're on this podcast
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because, as a marketer, you've
got expertise to share. Totally exactly,
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and I'm not sure who who is
super interested. I mean again, I
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think a lot of it comes down
to pressure to feel like you have something
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to show and sort of did a
big, big department wide cross functional effort.
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I think certainly anytime there's new leadership, there's pressure to come in and
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like show the impact you're having quickly. I think it's also, to be
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honest, for a lot of marketers
it's fun right, like if you're going
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to reinvent the messaging from the top
to the bottom and involve everybody. The
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brainstorming is fun. The coming up
with all of the different design box is
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fun. Sort of design concepts like. It's kind of a fun project to
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work on. It's just if you're
doing it all the time, it's probably
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not going to return to R O
I that you're hoping for, but they
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I have a big fun projects.
As a marketer, you're probably brainstorming outside
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the box ideas to engage your prospects
and customers working remotely, and you've probably
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thought about sending them direct mail to
break through the zoom fatigue. But how
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Slash growth. I want to understand why
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it's not just a bunch of EGO
stroking. What are the benefit it's doing
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it? I know that you have
to change your messaging to fit whatever it
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is you're now focusing on. Yeah, I think certainly you need to find
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messaging that resonates with your audience most
effectively, and I think that's the part
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that and that's what I think,
that's what's driving these efforts. But just
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the the execution kind of gets moneyed
because it seems like, well, if
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we're going to change our messaging,
it should be we got to change it
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across the board. Otherwise we have
inconsistent messaging and inconsistencies. How do you
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convince your leaders? Let's say I'm
in that place right where it's like,
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all right, we're gonna change our
messaging, and now I'm trying to say
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like hey, instead of us just
making a big splash and doing a absolute
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total overhaul about this new messaging,
let's instead test this out and iteratively work
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towards whatever the true best messaging is. It seems like I'm not going to
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be in a great position in that
conversation like that seems like it would be.
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You tell me. How does somebody
have that conversation? Yeah, I
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mean I think the way, the
way that I've had that conversation previously and
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what seems to be the most effective, is sort of coming with one,
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coming with data, which is almost
cliche in our industry at this point,
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but also coming with proposed solutions.
So rather than saying I don't think we
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should do a major effort, you
can say, well, let's test it
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lightweight, with minimal effort first,
and then what are some of your favorite
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go two ways of testing this,
I mean I think the easiest are digital
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advertising and email, and they're certainly
dependent on if you're going to test it
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with digital advertising, you need to
have an ad budget, but if you
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have a relatively sizeable ad budget and
that's a channel that works for you,
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it's really really low effort to test
different messaging, even different visual concepts,
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very quickly in ads before you change
anything else. And then the same thing
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with email. If you have a
sizeable email list, it's really easy to
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mock up four different versions of email
and sort of on one of them change
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the copy, on the other one
changed the look and feel and just see
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which of those is producing better results. You certainly have to be a little
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bit careful with what metrics you're looking
at. So if you're only changing the
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email and not the pages that get
clicked through too, and saying with ads,
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if you're only changing the display ads
or the scm copy, you need
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to make sure you're not going to
measure something all the way down at the
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bottom of the funnel. You're kind
of measuring the top of funnel differences,
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sort of the lead indicators, because
that's what you're really impacting. Well,
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this is good at them. So
just piggybacking off of what you're saying,
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my question is, how does somebody
do what you're suggesting? Like, how
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does somebody WHO's legitimately trying to do
what you're suggesting screw it up? I
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think taking too long. Like all
of it's around speed to execute for that
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kind of test. If you if
you're trying to make the argument to your
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CEO or your CMO that you should
test out this new messaging quickly, they're
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gonna say yes because you're offering to
do it quickly and get them a result
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which can inform then the large project
they want to they want to kick off.
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If you then spend three weeks iterating
on copy and and designs before launching
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anything, all of a sudden they
might as well have kicked off their major
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project and they're not. They're not
gonna Trust you the next time that you're
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kind of like, Oh, just
let me test it first. I think
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the other piece is if you want
to use data as your argument, you
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legitimately need to make sure that you
can come up with a sample size and
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KPI that will actually give you a
statistically significant result. So I can't say,
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well, let me test the new
value props in digital advertising, but
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then go out and spend a couple
hundred dollars and have thirty clicks on my
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ads. I won't have any thing
to show for it. Yeah, what
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do you think you need? At
least it depends a lot on kind of
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the size of the effect, but
you'd you'd want to be looking at kind
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of the size of your list and
the size of your audience. If you're
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testing something an email and your engagement
rates are relatively low, you're probably you
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need tens of thousands of recipients,
that kind of thing. Certainly on advertising
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you can sort of just spent until
you get the result that you get,
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get some kind of result in either
direction. Yeah, this is going to
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really reveal my ignorance here, but
every time I've seen messaging, like big
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sweeping messaging, changing, it always
seems to be a top down thing,
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not a bottom up thing, where
what you're proposing feels a little more bottom
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up. It feels more like,
Hey, let's try this out on these
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channels and see if it's better and
then will apply it, like you're sort
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of on the ground doing work to
discover what the best messaging is so that
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it can change everything, whereas every
time I've seen messaging changing, it's like
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person at the top has a new
vision and it's like, okay, we're
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changing everything. Yeah, I mean
I think I think you're right. I
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think often, probably more often than
not, when it's a top to bottom
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change in the brand look and all
of a sudden the logo looks different,
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sort of everything changed, I think
more often than not it is a top
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down thing. I think at the
in the trenches, kind of front line
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level, there's way more of that
quick iteration happening and it's much more difficult
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to push it up because everybody sort
of sees it as just performance metrics not
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as brand changes. Is there a
solution to that or is that just that's
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just the way it is? I
mean, I think that kind of falls
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on management and leadership. Like the
solution there is for management and leadership to
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sort of be relentlessly interested in,
yeah, what is driving improved performance?
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So rather than just talking to the
digital marketers and being like, Oh,
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it's great, this creative set is
doing better than the old creative set,
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keep up the good work, recognizing
that something's going on there and digging into
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it and then figuring out, okay, is this just a tiny change that
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we don't really need to do anything
with, or is there something more here
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that's more actionable? And I think
the same on certainly on the sales side.
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I think that marketing management and leadership
should be continuously interested in what is
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happening on sales phone calls, and
that's historically not something that marketing is deep
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in. After maybe onboarding, is
spending a lot of time kind of listening
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in on sales calls and talking to
frontline sales reps and sort of hearing what
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is happening with those conversations. Yeah, Adam, this has been a super
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interesting conversation. I really appreciate you
doing this with me. Where can listeners
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go to connect with you more?
They can find me on Linkedin. That's
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probably the best, the best spot. That's where I spend most of my
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time. I'm on twitter, but
I'm not doing much on there. So
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let's say track me down on Linkedin. Are you posting a lot on Linkedin?
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Not a lot, but a little
bit, because this is where my
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head's at now. Sorry, just
me a little aside as content strategist.
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I don't know if this needs to
get cut out of the episode, but
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we always end every episode the same
way. We say, you know,
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how can listeners connect with you more? And the answer is always the same
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answer. It's linked in. I'm
starting to think, like hey, listeners
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of a podcast know that where you
go to connect next is linked in.
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So I've been thinking, like should
I end the episode instead with like Hey,
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this has been a great conversation.
How can listeners get more of this
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conversation from you? And then,
I don't know if that's like, Adam,
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you need to get posting or if
you're on other podcasts or what I
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do think that's a better way to
end the podcast. I'm not on other
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podcasts, but then in that case
you gotta post some content on Linkedin.
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I gotta post some content. I
mean. The other thing is you can
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ask the question and I'll just say
well, get to me to have me
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back on and conversation. That's what
or listens to do. Excellent, excellent.
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All Right, thanks for being on
the PODCAST, Adam. It's been
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an awesome conversation. All Right,
thanks, man, glad to be here.
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One of the things we've learned about
podcast audience growth is that word of
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mouth works, works really, really
well actually. So if you love this
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show, it would be awesome if
you texted a friend to tell them about
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00:19:22.880 --> 00:19:26.119
it, and if you send me
a text with a screenshot of the text
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you sent to your friend, Meta
I know I'll send you a copy of
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my book content based networking, how
to instantly connect with anyone. You want
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to know my cell phone numbers.
Four oh seven, four, nine,
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oh three, three to eight.
Happy texting.