B2B Growth: Practitioners

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#CX 7: Why Customers Leave and How to Win Them Back w/ David Avrin

In this episode of the #CX series, Ethan Beute speaks with David Avrin, a CX and marketing keynote speaker and author of Why Customers Leave and How to Win Them Back.

They do a deep dive on customer expectations, employee empowerment, desired outcomes versus “wow” moments, and easy ways to use video to improve customer experience.

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