889: This Change Drove 81% Faster First Call Resolution for Customer Success w/ Jonathan Bolton
This sucks: humans are not face to face, which is not a good customer or employee experience. We are lonely. Humans are lonely because we are relational creatures.
Video can help: You get face, voice, personality & non-verbal queues.
How BombBomb is seeing results for video in CS: time to resolution, better one-touch resolution
Some of the best personal video examples