B2B Growth: Practitioners

Hosted BySweet Fish

A daily podcast for B2B marketers. Four million downloads and over 1,600 episodes. Co-hosted by a braintrust of people that would never use a word like braintrust.

889: This Change Drove 81% Faster First Call Resolution for Customer Success w/ Jonathan Bolton

In this episode we talk to Jonathan Bolton, Senior Vice President of Operations at BombBomb.

JB shares:

  1. This sucks: humans are not face to face, which is not a good customer or employee experience. We are lonely. Humans are lonely because we are relational creatures.

  2. Video can help: You get face, voice, personality & non-verbal queues.

  3. How BombBomb is seeing results for video in CS: time to resolution, better one-touch resolution

  4. Some of the best personal video examples

Click here to connect with this guest on LinkedIn.

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