Transcript
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Conversations from the front lines of marketing. This is be to be growth.
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Today I am joined by Will Lyon. He's the senior manager a strategic marketing
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and industry solutions at six cents.
Glad to have them on the show.
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Will welcome in. Hey, Benjy, really excited to beer. Yeah,
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it's fun to have you here and
I know our audience knows sixth sense well.
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You come up in conversations and because
we talked to so many tech companies
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and tech cells to tech you man. It's just gonna be fun to have
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this chat with you and really what
we got into talking about offline was the
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fact that you've been helping branch six
sens out and start to try to rock
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it in some other markets. So
tell me a bit for you, will
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what you've been focused on in your
role at six months. Yeah, absolutely.
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So my my role and my team
is an absolute mouthful and what we
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focus on it is kind of go
to market growth and non our industry.
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So anything that's kind of outside of
high tech is our team's focus. So
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think kind of more lacquered industries like
manufacturing and healthcare financial services, as well
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as even kind of new geographies that
we don't necessarily have employees and like Agia
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Pacific. So that's kind of everything
that falls under kind of our team's per
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view and it's a pretty applicable topic
for to have like a team around this,
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and that's kind of why our team
is kind of formed that its inception
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is to have kind of a go
to market team that that's not necessarily driving.
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Were kind of the the rocket ship
is headed and can constantly kind of
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surveying the field of new opportunities as
they kind of arise. Yep, so
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as you've sought to increase the total
addressable market, what do you think some
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of then you were like largest learning? What's the thing that maybe through a
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curveball at you initially that you're just
like now aware of? Like, I'm
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sure there's been a lot of lessons
learned through this process. Totally. I
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think that kind of not fighting off
more than you can chew it is probably
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the biggest learning and and there's probably
a time and place for through every company
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to look at how they can be
expanding their their total addressable market, their
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audience and those new opportunities will exist
for everything, whether that's kind of a
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new product you launch, an industry
launch, which is kind of primarily we're
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focused on a geography or even like
a new way to kind of market to
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a current audience. So I'd say
like those kind of tidbits exist kind of
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any and everywhere, no matter kind
of what company. It's easy to fight
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off a huge chunk and try to
after entire segment, entire audience, and
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kind of rationalizing those kind of baby
steps that call a walt run to actually
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kind of achieve success is really key, so that you kind of got overstep
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your bounds and can actually achieve something
that's measurable and comes out as successful in
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man totally. So let's talk about
your move into manufacturing specifically, and as
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you kind of sought to make that
move, I would say the traditional step
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might be to bring in a consulting
firm. Right, you are right.
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We have all this white space,
we need a guide, we need a
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consultant. Not a bad thought,
but actually you think this is kind of
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like the old way of thinking.
Now tell me a little bit about what
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you would identify before we go to
the new. Any of that. Like
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let's talk about what you believe the
old way was. When you're moving into
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this white space, sure, and
I'll preface this with six sense has some
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amazing kind of consulting partners that help
you tactically kind of scale up your strategy
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and in consulting firms are needed in
a lot of scenarios, whether it's kind
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of coming up with your marketing mix, your creative strategy, kind of whatever
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that that may be. In sixth
sense has a ton of those partners in
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our network that have help our customers
kind of leverage six sense to the best
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of their abilities. But kind of
previously, kind of strategically, I think
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there's a new way that expanding into
a new market, expand to new indust
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for you're expending your kind of product
offering, can be done leveraging data,
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and that's exactly how kind of we
have used sixth sense to do this previously.
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You'll kind of you could outsource this
to a consulting company. They'll come
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in, they'll do some discovery,
he'll give you a bunch of recommendations,
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but kind of the missing link there, that that that I've seen kind of
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firsthand, coming from a consulting company
before this, is that live data is
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often missing. It's a lot of
qualitative information that they're just going out and
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giving recommendations, but a huge part
of that is that living, breathing data,
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that that's kind of hitting your eyes, computer eaching every day from customers,
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from prospects in the form of customer
data, opportunity to website data,
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emails, you name it. There's
evidence sources that just kind of is not
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even in that mix and into that
kind of strategic recommendation. Yeah, I
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mean the the real time updates,
right, because our world is moving so
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fast and the way you can pivot
messaging, the way you can pivot how
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you do marketing if you're getting those
real time insights is so important. I
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wonder, like you kind of touched
on it there, but maybe drilled down
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a bit more. What would you
say when you're going all right, like
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where is data ultimately just beneficial,
and then also where is the third party
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bringing in that more beneficial? Like
could you compare and contrast those a little
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bit more for us? Totally.
Yeah, so I think in this is
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kind of like the up one of
how we attacked kind of entering a new
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industry in this in this case manufacturing, is is kind of looking at all
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the data around you, and so
six sense was great because it compiled all
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that first, second third party data
for us into a single layer. But
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you don't necessarily, depending on kind
of where you are and your journey.
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It helps to scale and it helps
for ease. But even if you didn't
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have a revenue platform and accompany's marking
platform like six cons, you can still
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kind of subs out of like a
strategy on how to attack this via these
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like digital footprints. We call them
almost like revenue moments there. They're kind
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of little things that the companies leave
behind for you to pick up and come
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up with a thesis. So these
things can exist for a company that doesn't
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have a technology platform that wants to
try to kind of introduce strategy like an
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opportunity data. So going into your
crm and looking at win loss records,
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like kind of what are key thematic
events within those that could indicate that maybe
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a new industry and new geography,
a new product offering two week existing audience
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could be a good play. So
that's that's looking at kind of customer data.
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You could also kind of dive deeper
there and look at contact data.
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So what type of personas and these
are all things that we did to just
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kind of within six sense contact data, like are you targeting kind of the
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right personas within these opportunities, within
these kind of audience layers that you're spitting
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out? There might be a new
we we uncovered kind of new audiences and
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personas that we wanted to add to
the next to kind of infiltrate that in
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multi threatning. To that that by
and committee a little bit more. You
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could look at website data, emails, like all, there's a bunch of
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data sources that exist for you and
I, no matter if we have a
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technology platform or not that captures this
that technology platform. I think a key
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aspect is that third party layer,
which is tough to capture. So those
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are all things that you and I
could do without a success, without a
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Cowpas market platform. But that third
party layers really powerful as well and it
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was really critical for influencing our strategy
to see to d anonymize kind of WHO's
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sitting our website based on kind of
our audience thesis and who we wanted to
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attack, then also see what they
were searching for. So that comes in
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the form of that third party data. Think keywords on the wider web and
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of all of our trade, trade
publication partnerships, what they're googling. We
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have hundreds of kind of custom keywords, we have hundreds of generic keywords that
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we're tracking at an overall level.
Then if you think about kind of this
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audience thesis manufacturing, what do they
care about compared to kind of that core
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ideal customer profile? How should we
kind of frame up this kind of thesis
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differently compared to Howard attack in overall
market, and that I think that third
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party did. It is probably the
biggest missing link when it comes to kind
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of coming up with this thesis.
Where then, the thesis is kind of
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jumping off point to start to kind
of test it or and that that step
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one. Right. Yeah, that's
a good, good breakdown. Right there.
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You kind of LID right into where
I want to go for a second,
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which is how you begin to actually
warm the market, because once you
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have the data, that's one side
of it. Then you got to go,
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okay, this is what we read
into this and this is what we
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create to begin to warm the market. Talk a little bit about that.
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And then how you started to iterate
to find residents and what was working.
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Totally. Yeah, so for six
sense we had a good amount of manufacturing
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customers are ready so enough to know
that this investment was warranted. We just
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kind of wanted to widen up that
that audience layer. There's almost a half
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a million kind of manufacturing companies within
just the United States alone. So that's
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a huge audience. So we needed
to kind of filter down this audience to
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even get to kind of talking about
the channel plays that that matter. So
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we determine kind of this audience.
We filtered down using again our own technology,
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on things like technology, like technographics, technology that cooperates well with six
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sense. We integrate with a wide
variety of CRM's, a wide variety of
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maps. Manufacturing by and large,
it's a digital laggered. So having that
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step up said, both our marketing
team and our sales team upward success in
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the long run by filtering down these
five hundred thousand manufacturers into a more bite
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size list, at least for This
v one that we knew they a little
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bit like farther along their technology journey, their digitization journey, so we could
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sell them a little bit easier.
They'd be more receptive tout of the messaging
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that we would test. We then
kind of figured out. So we create
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that audience, figure out those roles
again through kind of opportunity data discovery,
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interviews with sales reps, with our
CSMS, to figure out kind of the
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roles that matter, and then we
kind of looked at the channel play.
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So that's, I think, where
we wanted to go here and for us
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we took a pretty lightweight to approach
at first and kind of low cost investment
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using display auts. I think that's
a great way to kind of Gage,
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gage a new audience sit without spending
too much money. In that onset,
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you can benchmark kind of your display
ads versus how they're performing. That's kind
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of that core audience, to see
if it's if it's hitting kind of on
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part, if it's blowing out of
the water or if it's drastically kind of
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missing the mark, and you can
do that in a super reasonable fashion.
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That's kind of exactly what we did
and we saw that the audience which relates
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receptive. We're engaging them, we're
reaching them, and then you can later
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on kind of more kind of more
costly kind of channels like a Webin are
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like Linkedin, ads in and also
some of these kind of other channels that
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we can eventually get to our more
time intensive. Like your team is only
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so big. For me it is
myself and like arms and legs of kind
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of the rest of the marketing team. So you got to be strategic and
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kind of what you're spending your time
on. Like it can take hours,
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hours, days and day to spend
up a Webinar and if the audience isn't
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receptive engage, you can't reach them. Like what's the point? At what
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point did you jump into something like
a Webinar? I'd love to know that.
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Just bunny trail in here for a
second. Yeah, yeah, yeah,
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so we started kind of our journey
with lead, with ads. So
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display we a be tested I think
three or four different versions of display that
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influence kind of our messaging for Linkedin, which again is a higher spend more
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targeted form. So again we're kind
of maximizing or spend to this new industry
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for Linkedin. That's kind of warming
the market. We're starting to reach,
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we're starting to engage. Then we
started to do some kind of nurture,
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so starting to educate, taking their
interests. We knew that they, this
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new kind of audience, was aware
of six sense or the concept of what
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we do. This revenue technology,
Account Base Marketing and we started to activate
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channels like bed our nurtures, peer
to peer nurtures, things that started to
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educate them further keep their interest.
And then lastly, and again that's relatively
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low lift in terms of time,
you can reach a large audience and then,
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once you kind of can collect all
that data, again, we were
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viewing all this lie within six sense
and kind of the journey at this segment
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kind of as if progressed from from
reach to eventually close one. Then we
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can layer in kind of those more
time intensive things like a Webinarre. So
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that kind of occurred more at the
end. We were informed on kind of
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what they were engaging with, what
kind of emails they're open and what could
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have add. He resoning at weren't
resonating, and then that can inform and
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of our talk, track the WHO, the one and the time and of
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kind of that more time intensive Webin
are and it proved pretty successful overall.
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I love that and I always tell
people to like, once you're at the
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point where your past like display at
some of those initial low bar things,
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if you're going to take the time
to put on a Webinar just this is
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my content marketing brain that like make
that that content something that then can live
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on and maybe you then use the
video as targeted add when linkedin. Like
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there's so much that can come on
at a point where you're ready for more
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buying, and a lot of us
are thinking that way already. But for
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those that may not live in content
marketing world, what a great way,
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once you have that amount of time
and you're ready for a bigger ask,
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like use that to its fullest extent. There's a lot that you can do
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once you're ready for but I love
that in steps and how you broke that
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down will there's a lot, a
lot there. One thing I wanted to
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hit on here because you're so data
heavy and you're in your brain. I
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know we're in a time where a
lot of the bigger companies, the Google's
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and the apples of the world,
are crack in the whip. I would
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say a little bit on data.
We got some bigger questions on what that's
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going to look like going forward.
So what's your take on that? It
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does it change our approach at all? What do you think the future of
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data looks like? As companies are
starting to to reframe some things yeah,
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no, and that's a great question, something that we definitely think about it
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and talk about often. Whether our
customers at sixth sense kind of realistically,
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it won't affect be to be as
much, in my opinion, as it
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would. It will affect kind of
be to see the crackdown and cookies and
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all that. It is much more
kind of at the individual, that the
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personal identification level, and less so
at kind of the overall account level,
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and that's kind of where we play
the I also think that kind of the
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restrictions that will kind of crack down, whether it's eliminating cookies or more severe,
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it's going to affect kind of everyone. It's not going to be like
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one company will be affected more so
than the other. So the playing field.
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Playing field will be leveled. It
might change kind of how effective some
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solutions are over others, but everyone
still will have there still will be a
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peak in a best best in class
kind of tech platform to do exactly what
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you're trying to do, whether it's
kind of anonymizing a website or or sending
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out kind of audience based adds,
whatever that is. There's going to still
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be a best in class and what
we've found that, like just customers cannot
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do without kind of a these types
of platforms that allowed to personalize, to
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send it, as to measure,
as scale like. That's that's never going
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to go away. Yep, and
you had mentioned a stat that's stuck with
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me and I wrote it in my
notes here, because it's seventy percent of
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the buying journey now and be to
be is done in what, and you
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guys kind of coined this. I
hear it a lot now. It's a
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dark funnel and we talked about that
on B to be growth from time to
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time. And this is like a
real, real deal. So when you're
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doubling down on trying to personalize,
on trying to get as much information as
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you can so that you can make
that buy your journey as smooth as possible,
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right like day to becomes like this
holy grail in a sense of like
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we need to know as much as
we can about our customers so that we
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can actually make this experience as great
as possible, and that's where you see
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the gap in between best in class
and the rest. Absolutely yeah, and
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kind of a side plug is we've
been working alongside kind of Boston consulting group
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by on a study that they've are
about to publish, no, probably be
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published by the time that this this
comes out, on what they're coining the
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two trillion dollar opportunity, and it's
a missed opportunity for kind of sales and
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revenue teams and a wholly kind of
relates to kind of this dark funnel sales
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and revenue teams kind of working better
together, inefficial, inefficient sales prospecting and
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efficient marketing efforts and holds to kind
of revenue leakitch. And a lot of
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that I would kind of personally attribute
to how we're targeting our audience, kind
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of capturing those kind of revenue moments, as we say, and then being
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able to action off them. As
a marketer, as a sales up,
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as a BEDR and and whatever your
role is. Having the insight to know
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kind of when someone is in market, what they care about and how to
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kind of communicate. Those are keys
that not every company does. It's table
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stakes at the end of the day
and is a huge reason why kind of
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auto consulting group is writing about this. This to trillion dollar kind of missed
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opportunity or opportunity to pending and kind
of how you look at it. Well,
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we started this episode by talking about
your kind of key learnings as you
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went into the white space. I
want to end the episode by going okay,
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like let's take all that we've been
talking about here around data and make
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it applicable beyond just maybe the text
ac we have there. I know there's
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part of our audience that already uses
six sense, but there's also going to
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be those that are going, okay, I'm not ready for that. So
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if we were just boiling it down
and you were going there a little bit
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before, but I want us to
like hyper practicalize this. Give you a
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moment to go. Here's the takeaway, here's what you should do leaving this
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episode. What would you tell us
is like our step? What would you
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invite us to do leaving this conversation? Will Yeah, I think there's an
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opportunity for anyone, whether you're in
a marketing or sales roll, to to
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just take a deeper or notation roll
even, to take a deeper look at
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kind of your data and whatever data
you have, a be alable everyone has
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that at their disposal, and see
what opportunities kind of exists. Like we're
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in it. We're in a time
like right now, especially for tech companies,
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where there's there's a lot of layoffs
and it's really unfortunate, but there's
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a ton of opportunities that exist kind
of under the surface that could open up
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a little bit of Tam to create
that extra job, that actual opportunity to
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open up kind of a new segment. That's kind of how we've approached it.
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Is whenever kind of our pipeline or
high growth as dwindled a little bit,
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we're like, all right, it's
time to kind of open up,
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like what other opportunities, whether that's
opening up a new office in the new
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geography and new industry, just be
spinning off a product to a new audience.
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All that exists kind of within whatever
data you have and there's limitless opportunities
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to kind of penetrate that, make
a thesis tested out, an action off
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that, to create kind of a
new weaponic stream. Love that. Make
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a thesis based on the data and
who knows what comes from that. Will
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thanks for taking time and breaking this
down with us. For those that want
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to stay connected to you and to
six cents to the any of the work
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you're doing, just tell us how
we can do that. Yeah, I
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love to kind of talk about kind
of total adjustable market expansion and then engage
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with a couple of our partners,
with with kind of also kind of companies
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that are going to blaze in the
trail, like a clary and sales off
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people ai. Those are a couple
companies that I kind of exchange thoughts with
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and happy to do that. If
you exist kind of within this space you're
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just want to learn more. Will
Dot lion at Scom is how you can
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reach me. Love to talk about
this kind of all day and then you
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can find me on linked in as
well, at will lie perfect well,
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I would love to connect with you
as well. If we're not connecting on
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Linkedin, you can search Benjie Block
talking marketing, business and life over there.
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Thanks for all of our listeners listening
to this episode and if you have
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yet to follow the show on spotify, on Itunes, wherever you listen to
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00:21:00.000 --> 00:21:03.279
podcast, be sure to do that
so you don't Miss Future shows. Will
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00:21:03.319 --> 00:21:07.240
thanks again for for joining us today. We really appreciate it. Thanks for
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having a bag. If you enjoyed
a day show, hit subscribe for more
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