Transcript
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welcome back to be to be growth. I'm
here with James Carberry again. And
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yesterday we hit a milestone within the
company. We hit six years old. We
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finally got to that mile marker. Uh,
like how Gary v says Like like when
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you're starting a company, you kind of
have to eat crap for five years before
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you can get to the good stuff. And I've
had multiple conversations with James
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on some of that crap. You had to eat
for the first five years of getting
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this company off the ground. So I've
only joined within the last year. So
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I'm like, I got like, past past the
pile of crap starting off. Yeah. Yeah,
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there's There's been plenty of
spoonfuls of crap along the way, but
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ultimately, it's it's been an
incredible journey and was super fun to
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celebrate that with the team yesterday.
Absolutely. And I remember just
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recently we talked about like how sweet
fish became a thing. How the heck this
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podcast even got started at B two b
growth and I thought for the sixth
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birthday would be fun to revisit how
this podcast even started. How do we
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even get into podcasting? because if I
remember, right, sweet fish media did
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not start as a podcast company. It
started as something a little bit
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different. So tell me, how did it How
did it begin? Yeah. So, six years ago,
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January of 2015, I had just been laid
off from, uh, SAS Company, a technology
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company. And I was really at a
crossroads. I just gotten engaged to my
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now wife, and I had no clue what I was
doing. I was working at the SAS company.
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Their funding dried up. They had to let
me dio and I had played around with
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entrepreneurship in the past and knew
that that was something that I might
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want to pursue A You know, down the
road, getting laid off was a forcing
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function for me to determine. Like do I
want to pursue entrepreneurship right
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now? And ultimately, I obviously
decided to do that because sweet fish
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was born shortly after getting laid off,
and it was really, you know, hey, I can
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either choose to eat crap for the next
few years. I don't think I realized how
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much crap I would need to eat over
those years, but I thought man. I can
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either go heads down to the grindstone
through my engagement year in the first
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couple years of our marriage. Or I can
go find another job, have a comfortable
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salary and kind of build up, you know,
a nest egg. Thio eventually start my
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own thing down the road. And then,
ultimately, for me, the decision I made
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for me was, I don't know that when I've
got a five year old and a seven year
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old, I'm gonna have the risk appetite
that I'm, you know, in the fortunate
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position of being able tohave right now,
just because I don't need very much
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money to live So, uh, made the choice
toe bootstrap, sweet fish and just
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started finding customers that I
thought would need friends of mine that
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had businesses that that weren't doing
any sort of content marketing. So we
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started off just writing blogged boasts.
How did you start on content marketing
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To begin with? You weren't even in
marketing before. Yeah, so I I worked
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for a logistics company and then worked
for a nonprofit, Did my own thing. What
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got me in the marketing initially was
my very first start up It was a site
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called Worth Day and we planned really
cool days for people. And so you could
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invite, you know, 20 different people
to be a part of somebody's worth day
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and plan this extravagant day for them
where they get to interact with all of
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their favorite people throughout the
day. And that's when you know, I had a
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developer that was building the tool.
He was my co founder, and I was really
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responsible for getting customers. So
that's when I started taking courses on
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marketing and trying to figure out How
are we going to get the attention of
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people Toe actually want to buy this
product? So that was my first foray
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into marketing then the SAS company
that ended up letting me dio They were
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struggling with marketing, and I was
like, Man, this content marketing stuff
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that I'm that I learned for sweet fish.
This could really work here. So I
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started building out a content
marketing plan for them. Unfortunately,
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their funding dried up. They had to let
me go before we got to execute on that
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plan. But I'd realized that I was
really passionate about content
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marketing, like I was really convinced.
Like this just makes sense to me. This
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will work. If you create really helpful
content, it's gonna make people want to
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work with you. And so that that was
really how I got into it. And so I
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thought, Man, I'm gonna go to friends
that I know that have businesses and be
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like, Hey, what if we started writing
block post for you so that you could
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start generating interest in what you
do in an organic way, and that worked
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for a while? For the first we we did, I
think, the first year of the business.
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We did like $73,000 in revenue or
something, which in retrospect, doesn't
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look like anything. But I was starting
from nothing and to start from nothing
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charging $150 per block posts to build
a $73,000 piece of business. We got the
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marketing right. I mean, we had lots of
people coming inbound. We were doing
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outbound toe people that used hub spot.
So we had announced source service
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provided that we were using to dio
automated outbound, and that got us a
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lot of our early customers We were
doing good work and getting referrals,
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so that was work. Did you write all
those block posts? I did not. I wrote
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one blogger post, and I remember it was
for it was for a custom home building
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company. And I wrote one blogger post,
and I thought, I never want to do this
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again. So that is when I hired Ryan,
who's now our director of culture and
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people ops. He's been with me basically
since the beginning. We brought Ryan on
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as a contractor. He was a writer that
did some stuff with me. It worth day,
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that first technology product that I
tried to bring the market, and he's
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been with us ever since. So Ryan starts
writing for us, and I'm going, Okay,
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I'm gonna market and sell this thing.
And then Ryan's gonna right, and we
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eventually found we still got actually
a lot of writers from that initial team
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back in 2015 that are still with us
today and still help turn our clients
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podcasts into written content because
you love content marketing. But you
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hate ready and blood posts. It seems
like those things wouldn't get along,
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but you like all the strategy worked
behind it without actually executing
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that I actually saw I saw Jay decide
Talk about this on LinkedIn, he said.
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The effectiveness of the modern content
marketer is not in the actual writing
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itself. The effectiveness of the modern
content marketer is the strategy, the
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identifying of what topics are gonna
resonate. What's the angle of the
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content that's actually going to
resonate with their ideal buyer's? It
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requires a deep understanding off your
buyer, and the writer doesn't
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necessarily need that. They need some
context, but you can have great writers,
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and I think that plays out here on our
team. We've got incredible writers that
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understand that at a high level, lots
of different industries, but they
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utilized the expertise of our customers
and of you in the content that they
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right that's related to our expertise
to be to be podcasting and different
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topics are on B two b marketing. So,
yeah, I loved content marketing. I'm
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actually a really good writer. People
have told me that was a good writer.
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You got writing jobs, but I don't enjoy
doing it, and I learned that very early
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in the business. So after writing one
block post outsource that have never
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written another block post since. So
that's been awesome. But we got nine
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months in again, charging $150 per
block post. We weren't making any money.
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I had no clue what I was doing. And so
I thought, You know what? We have to
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niche down. I kept listening to podcast
saying, like, You've got a niche.
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You've got to pick a niche, you gotta
pick a niche. And at the time, we were
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just writing block post for any company
that would let us write a block post
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for him and eventually figured out that
this one church plant in right outside
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of Houston was getting phenomenal
results. The content we were writing
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for them was going viral on Facebook,
we were writing. It was like buzzfeed
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style articles except at a local level.
So they were in a little town called
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Rosenberg Texas, and we were writing
articles like, you know, seven date
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night ideas in Rosenberg, Texas, or 18
things to do with your kids on a
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Saturday in Rosenberg. And so those
articles were doing really well. Is
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there driving really good traffic to
the church's website. And I was like,
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Man, if we could rinse and repeat this
model in every church plant or, you
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know, basically church startup in
America, we could build a really good
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business. And so I had been doing a
podcast with you. And I is mutual
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friend Kenny Ortiz called inspiring
Awesome. And through the course of
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doing that podcast, it was really We
had started it long before I started
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sweet fish, and I'd realize that
anybody that I asked to be a guest on
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that show would say yes to me, just
this authority of like, Oh, we have a
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podcast. You wanna be a guest? It was
this unique novel thing. And so I was
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like, Man, I wonder if I started a
podcast for church planters. If I could
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just ask them to be a guest on this
show, they'd probably say Yes, I could
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build a relationship with them and then
figure out if we could do their content
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marketing for them. And so we did that
Kenny and I, because he's an aspiring
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church planner, so he has kind of the
subject matter Expertise was like, Hey,
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let's start another show called Plant
better, and we reached out to 100
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pastors of these churches, and 80% of
them responded to our email. And so for
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those listening, you probably know that
cold email response rates are typically
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less than 1%. We got an 80% reply rate
on this email cadence. We ended up
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doing episodes with 45 off those
pastors and ultimately figured out very
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quickly that churches don't have budget
for content marketing. So our our
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customer the one that I made the thesis
on that like, Oh, man, if we could have
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a bunch of these customers would be
great. They were funded by a very
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affluent family member, and so they had
money that most church plants do not
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have, and so the willingness to pay for
a content marketing service for a
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church. It was very low on their
priority list. But on a flight back
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from San Diego, where my my wife's
family is, I just started thinking I
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was like, Man, this worked. Like if
church planners were are ideal buyer,
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this strategy of like doing a podcast
asking them to be a guest on it would
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have worked. So what if we pivot our
agency instead of being a blogger
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riding shop. We can still do blogged
writing. But what if we're a podcast
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agency? And then we can use the blogger
riding team that we've already built to
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just repurpose the podcast episodes
into written content, but really the
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value of the services? Hey, we're going
to get you into meetings with the
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people that can actually buy your
service. And it's not the traditional
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route of like, hey, want to get on a
sales call? It's Hey, collaborate with
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them, do a podcast interview with them,
build a genuine relationship with them
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and then on the back end of that
relationship, you can ultimately
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determine if there's a possibility toe
work with them or not, and you're going
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to create great content in the process.
So I was like that, that that epiphany
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moment being in the plane towards the
end of 2015, we went into 2016 guns, a
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blazing That's when we started this
show be to be growth and for 150
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episodes of this show. Dan, I think you
know this, but for those listening that
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don't the first if you go back and
listen to the 1st 150 episodes. You'll
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notice that we interviewed all VPs of
sales because I thought this strategy
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was gonna be perfect for a sales leader,
because who doesn't want all of their
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reps having tons of conversations with
their ideal buyer's every day but come
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to find out after 150 episodes? Yeah,
they're not in charge of anything that
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even smells like marketing. They have
budget for head count, and they have
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budget for technology. They don't have
budget for a marketing service. It was
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just out of the realm of what was
reality for them. So 150 episodes,
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which, because we were doing so many
episodes that only took us, I think,
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six months to get to 150 episodes. We
then pivoted and said, because all of
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them were saying, Oh, yeah, you should
talk to my counterpart marketing. You
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should talk to my counterpart marketing
and I was stubborn and ignorant and
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delayed making this shift. But when I
finally did is when the show really
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started to take off, because then we
started reaching out to VPs of
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marketing, asking them to be a guest on
the show. They were saying Yes, we
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would have conversations with them
about Hey, have you guys ever thought
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about doing a podcast and the guest
relationships that we were forming now
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that we were forming the right guest
relationships with VPs of marketing
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that started parlaying into new
business wasn't always immediate. It
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was actually rarely immediate. But the
long term ramification of us stacking
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up hundreds and hundreds and hundreds
of relationships with VPs of marketing
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ended up allowing us to grow now a
multimillion dollar business over the
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last five years without really spending
any money. We've not raised any money.
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We took out a little bit of debt
financing, but we've raised no money
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and to build a multimillion dollar
profitable business on the back of this
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strategy, I think is pretty incredible.
I'm obviously biased, but I'm I'm very
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proud of the work that we get to Dio. I
know that over the years we've had some
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people. I think we've got a glass door
review where they're like Oh, there,
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you know, it's a shady business.
They're like tricking people to be on
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their podcast and and only so they can
sell to them. And I'm like, Well, I
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don't It's obviously a disgruntled
former employee because they clearly
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don't understand that that's not what
this strategy is at all. You're not
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tricking people to warn you. Before I
even worked here, one of your customers
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reached out to me to be on their
podcast, and that's already after I
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heard your Ted X talk and I already
talked to you. I already knew the game,
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and so when they reached out to me and
said like, Do you wanna be on our
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higher education podcast? I was like,
because that's where I was. I was
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working for higher ed. I was like,
Absolutely, Absolutely. I want to be
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featured on that podcast or you can't
even though you knew that you were
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probably an ideal buyer for them and we
were already in sales conversations,
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they were just trying to sweeten the
deal and we ended up not going with
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them. But I was much more endeared to
them afterwards. It's certainly worth
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and I knew what was going on and it was
still good for me, like I had people
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reaching out to me because of that show.
I'm linked and being like, Hey, like
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the things you said on that podcast.
Really cool. I'd like to talk to you If
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I were actually in the business of
selling higher and marketing like I
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could have got some positive leads off
of that one show because they had
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enough audience Onyx. They've done,
like 80 episodes or something about
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that point that it was beneficial. It
was value driven for me. They turned it
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into a full block, posted a video and I
shared it with my networks. It was
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freaking amazing, even though I knew
they were doing it primarily to win the
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relationship with me for the hopes that
are, You know, that's the beautiful
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part about this strategy as much as
they were doing it toe win the
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relationship with you, which it worked
in the sense of you have positive
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affinity toward them. You ultimately
didn't decide to buy from them, but I
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think they would still say that the
interview with you was good because it
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also allowed them to achieve their
content marketing objective, which is
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create great content with industry
practitioners so that we establish
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authority with our potential buyers. So
who knows how much that episode
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influenced a purchase decision of
somebody else that was listening to the
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episode or read the block post or
somebody that was in your network. And
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when you shared it, they saw it and
ended up becoming aware of that company,
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and they otherwise never would have. So
there's so many different facets in
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terms of the benefits that you could
derive from this, that I think we've
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stumbled onto a strategy that is going
to be the new way that B two B
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marketing is done, where you can
accomplish both A B M and content,
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marketing objectives and thought
leadership objectives all in the same
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in the same activity. Yeah, I'm mad
that I didn't discover how good this
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was earlier. I was like a full stack
digital marketer. I'm like, Yeah, I got
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my CEO. I got my email marketing
automation. I'm a Web designer landing
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page optimizer. And then James tells me
about podcasting. I'm like, Oh, shoot!
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That's like, way better And it's I
don't know if you know this by
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listening to it, but it's a lot easier
to record a podcast than it is. Ah,
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right, a block post or create an email
campaign or any of those things. It's
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just so much straight. It's just easier
to get up here and talking, which what
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we're doing now. We didn't pre
rehearsed this. We didn't even have
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bullet points. We kind of talked about
what we're going to talk about. We just
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started talking. There's something else
I want to bring up was I listen to your
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story, James, That I feel like is
really important is just a for content
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marketing, specifically because content
marketing to be hard, you throw a few
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things out there, you don't get
traction, and a lot of companies will
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go to a specific channel that's content
focused and just call it quits. But
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what I find over and over, and the
longer I've been pushing this or
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banging this drum, the more I believe
in it is that quantity really is the
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way to get there, because you wouldn't
have had the unlock unless you did. I
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mean, you already written a lot of
block post to find that Oh, let's try
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podcasts and just to reach out to
people to write more block posts. And
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then you did 45 episodes. Where church
planners to find out that wasn't quite
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the right thing. And then you flip it
to be to be and have to do 150 episodes
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with sales people to find out the right
kind of person and then with marketing,
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you have to dial up. We're almost at
2000 episodes now, and it's working
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really well. But I find over and over
again in order to really hit it well,
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organically with content and build an
audience and find the way it's gonna
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work for you. It just takes. You just
have to take a lot of swings in the
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beginning because you're gonna swing
wrong over and over again. And the
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people that I'm finding are the ones
who win on YouTube, who win unlinked
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and who win on Twitter are just out
there multiple times a day. Take it
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swings. Figuring out what works. Making
modifications. Itt's rare to hear a
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story where someone snapped their
fingers and e mean, it's almost trite
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to say it now, but like there's no such
thing as an overnight success. Jimmy
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Donaldson, who the world knows is Mr
Beast on YouTube as the I think the
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largest YouTube channel in the world
right now, I think the dude made $97
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million from YouTube in 2020 and that's
a legitimate business that he's built.
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But his first, I don't know, 67 800
videos of him playing Minecraft and
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trying different formats didn't work.
It wasn't until he figured out. Oh,
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when I do these giveaways or these
stunts, that's what really gets people
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toe want to engage with my content. And
But he wouldn't have gotten there had
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he not put in the reps from, you know,
the age of 12 until the age of you know,
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16 or 17, I think, was when he started
really getting traction. That's it. It
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takes a lot of reps. So I think is you
go into channels before you write them
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off is not working. You have to really
count the cost, and it's not a hard
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cost. You can. I love paid media as you
can pay to play and get in the game
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quick. But organic media the cost is
just gonna be time, time and talent.
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But the talent comes through the time
spent. So how do you think talent if
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you're gonna put enough time into it.
The bet that we made with content based
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networking and with this strategy was
that the investment in genuine
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relationships is never going to return
unfruitful. So the reason why I think
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that this whole approach to be
marketing is transformational is
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because it's rooted in something very
human. It's rooted in relationship and
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when you can build genuine
relationships with your ideal buyer's,
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whether they buy from you or not. If
you have AH, systematic process for
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building relationships over and over
and over and over again with people in
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your space, it is going to have
positive r a y on your business.
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Because relationships are the essence
of B two B that there's nothing. I
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genuinely don't believe that there is
anything that trumps the power of
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relationship when it comes to
influencing a B two B buying decision.
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I hear it all the time from Our
customers are like, Oh, we came and we
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bought. We bought the Kool Aid and we
liked it, but we didn't understand was
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the that almost the equity they got
from building a community and friends
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00:19:43.420 --> 00:19:47.270
of people all over the place. It's like
the reason why they stayed like, Oh, we
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00:19:47.270 --> 00:19:50.270
came for you because we need a podcast
editing. But we stayed because we're in
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00:19:50.270 --> 00:19:54.670
an ecosystem that took on a life of its
own that is so valuable that I can't
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00:19:54.670 --> 00:20:00.370
imagine going back because maybe maybe
80% of them didn't become customers. A
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00:20:00.370 --> 00:20:04.680
good amount did. But all those people
who didn't become customers somehow
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00:20:05.140 --> 00:20:08.520
like they've all been ableto been
ableto get value out of all those
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00:20:08.520 --> 00:20:11.620
relationships. And I've been able to
add value to lots of them, and all of a
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00:20:11.620 --> 00:20:15.740
sudden that's lifted us to a new place
in so many random in ways that you
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00:20:15.740 --> 00:20:19.470
can't predict. But it does, because the
more people you know, the more chances
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00:20:19.470 --> 00:20:23.050
of getting to help you need comes
around. They might be your next higher
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00:20:23.440 --> 00:20:26.600
Yep, who knows, Like you don't know how
what? How that relationship is gonna
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just crazy. I mean, Logan, for you and
your next company, you know, it's like
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00:20:30.630 --> 00:20:34.450
you don't know. Yeah, there's so many
different. I mean, Logan was a listener
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00:20:34.450 --> 00:20:39.140
of our podcast for years, and that's
that's ultimately how he got on our
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00:20:39.140 --> 00:20:43.220
radar and ended up being the guy that
tripled our business the year that he
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00:20:43.220 --> 00:20:48.220
joined a czar. First sales higher
outside of, you know, outside of my
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00:20:48.220 --> 00:20:53.940
brother in law and just completely
transformed our business. So yeah, so
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00:20:53.940 --> 00:20:58.620
that's That's the story, man. Awesome.
Well, we'll just end there six years.
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00:20:58.630 --> 00:21:05.790
Six years, man. Happy birthday to sweet
fish. Hey, everybody. Logan was sweet
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00:21:05.790 --> 00:21:09.740
fish here. If you're a regular listener
of B two B growth, you know that I'm
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00:21:09.740 --> 00:21:13.660
one of the co host of the show, but you
may not know that I also head up the
305
00:21:13.660 --> 00:21:18.240
sales team here. A sweet fish. So for
those of you in sales or sales ops, I
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00:21:18.240 --> 00:21:21.710
wanted to take a second to share
something that's made us insanely more
307
00:21:21.710 --> 00:21:26.010
efficient. Lately, our team has been
using lead I Q for the past few months
308
00:21:26.020 --> 00:21:30.590
and what used to take us four hours
gathering contact data now takes us on
309
00:21:30.590 --> 00:21:35.520
Lee. One where 75% more efficient were
able to move faster with outbound
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00:21:35.520 --> 00:21:40.010
prospecting. And organizing our
campaigns is so much easier than before.
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00:21:40.020 --> 00:21:44.150
I'd highly suggest you guys check out
lead I Q as well. You can check them
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00:21:44.150 --> 00:21:49.970
out at lead. I q dot com That's l e a d
e que dot com
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00:21:51.640 --> 00:21:55.590
Is your buyer of UDP marketer? If so,
you should think about sponsoring this
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00:21:55.590 --> 00:22:00.550
podcast. B two B Growth gets downloaded
over 130,000 times each month, and our
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00:22:00.550 --> 00:22:04.360
listeners are marketing decision makers.
If it sounds interesting, send Logan
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00:22:04.360 --> 00:22:07.180
and email Logan at sweet fish media dot
com.