Transcript
WEBVTT
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Hey be to be growth listeners.
We want to hear from you. In
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fact, we will pay you for
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growth podcom and complete a short survey
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That's be tob growth podcom, letter
B number two, letter be growth
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podcom. One entry per person must
be an active listener of the show to
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enter, and look forward to hearing
from you conversations from the front lines and
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marketing. This is be tob growth. This is B tob growth, coming
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to you from just outside Austin,
Texas. I'm your host, Benjie Block,
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and joining from Nashville, Tennessee Director
of growth, Dan Sanchez, and
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from Louisville, Kentucky, are creative
content lead, Emily Brady. Welcome to
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Friday show you, guys, and
excited to get the chat emily. We
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are going to throw it to you
today to tell us what you've been looking
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at Linkedin in the news. What
your what are you paying attention to when
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it comes to marketing. Yeah,
I saw a post this week. Someone
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had said they are noticing more youtubers
joining linkedin and bringing their audiences with them
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because they've mastered the art of engaging
audiences their powerhouse content creators. A lot
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of people used to see them as
like just making motivational videos and now they're
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kind of gravitating towards Linkedin, which
is, you know, more serious in
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a lot of ways. So I
thought it could be an interesting conversation about
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if you guys have noticed this trend, noticed more youtubers on Linkedin, what
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that means for Linkedin and even like
the rise of, you know, more
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video on Linkedin and content creators as
marketers. A lot there. Who Have
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you seen, emily, have you
seen anyone specifically that your you see on
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Youtube or know from Youtube? Yeah, well, I honestly I've I don't
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spend a lot of time on Youtube, so I couldn't say if someone was
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a youtuber on Linkedin and I know
that, I think Daniel on youtube quite
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a bit consuming content. So I
don't know if you've seen this. I'm
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looking for, like as you brought
it up, I'm looking for the people
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I know who we're doing this and
I have two cases. One was someone
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I had been watching on Youtube.
His name was Ali Abdal. He's big
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and productivity, fantastic youtube channel on
all things productivity, and he'd kind of
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started as like he'd focused his channel
on students who wanted to get into I
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think Oxford's medical school, because he'd
already mastered that, and then peep and
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then students who were in the school
and then kind of like leveled, like
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broadened out his channel to be about
productivity in general. Great Youtuber, but
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I've noticed he's been stepping up as
Linkedin game over the last year because he's
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creating original content tailor for Linkedin,
usually taking clips of his youtube video and
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making micro content, but he's putting
thoughtful dialog into it and actually engaging on
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Youtube, because while a lot of
people will syndicate their content and even like
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customize at a little bit, they're
usually not engaging in all the platforms,
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which is understandable because it's hard to
engage in all platforms. I usually can
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only engage in one short form channel
at the time, which is why I'm
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committed to Linkedin and not twitter.
But he's actually thoughtful engaging in linkedin now
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I have a feeling he's engaging in
multiple platforms because he's trying to grow his
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audience and grow the depth of engagement
with his audience. Now, on the
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other hand, there's another creator that
I've grown to love his youtube channel.
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Actually found him first on Linkedin and
then accidentally was searching for things that he
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was talking about on Youtube. What
about securities? Add my identity stolen recently,
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so I started getting hyper obsessed with
like secure email and VPN's and like
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all that stuff, and he had
a he had one of the best channels
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on the topic, called all things
secured. I was watching it and being
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like, meet a second I freaking
know this guy. Like I've had a
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zoom meeting with Youtuber. We had
an about something linkedin related. Then I
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later went back to his linkedin profile, like, Yep, there's the messages.
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We've totally chatted before, and then
I we've and I've engaged in multiple
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of this post before. But he
wasn't always talking about the things that he
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was talking about on Youtube on Linkedin. But he was engaging heavily on linkedin
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about marketing and Seo and things,
but on youtube he was talking about something
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totally different. I think he actually
has multiple youtube channels. But since then,
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I now I'm engaging with them on
both platforms and he's probably the only
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youtuber actually comment on, partly because
I know him and he knows me.
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So we have a little bit of
a relationship there. And now the the
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engagements growing. So I think more
youtubers are I think you're right. I
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think more youtubers are getting on to
Linkedin Mass I think because Gary v's telling
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them to. I imagine the audience
for them is different on Youtube and Linkedin.
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Or do you think are they bringing
their audience to Linkedin or they trying
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to find a new audience on Linkedin? I think Ali AB doll is trying
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to grow his audience by being more
intentional with other platforms. I think Josh
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probably had already been active on linkedin
heat and running probably a freelance business while
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he gets his youtube business going.
So I think he had two different things
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going on and now they're starting to
blend more and more as he's promoting some
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of his old things secured on Linkedin. Do you think they'll have the same
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success on Linkedin that they've had on
youtube, or have you seen that?
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I don't think so. Alli a
doll has massive success on Youtube, but
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and less and less you can be
that focus on linkedin. It'd be hard,
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yeah, it would just be hard
to he'd have to really hammer linkedin
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and I think a single creator can
only invest so much in one platform,
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which is why even Geary v,
the master of managing all, all all
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social channels, can only hit linkedin
so hard. He doesn't post that often
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and he doesn't engage much in the
platform. Of course he's trying to be
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everywhere, so he can only engaged
so much as so many platforms, but
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he won't be. He doesn't get
it nearly M as much engagement on Linkedin
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as some of the smaller creators like
Chris Walker Jed whilsh are all in on
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Linkedin, but I don't think you
have to, and I think that's what's
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interesting about even the post that you're
referencing, emily, and I think when
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I think so, I don't have
a youtube example. I have a tick
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tock example. Jat Barnett. He
does he's an advisor for B Toc Brands.
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He started one of the first tick
tock houses ever where he got a
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bunch of creators together and they just
started creating content for brands. He has
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eight thousand five hundred followers on Linkedin. He actually looking at his post right
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now scrolling it. He doesn't repost
almost I haven't seen one ticktock video that
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he reposts. It's almost all written
form content. But when I'm referencing the
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post that you're talking about, it
says the new narrative will be they have
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mastered the art of engaging audiences.
They have built substantial or substainable businesses out
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of this and they are powerhouse content
creators. You only have to be on
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Linkedin in some capacity and proof of
concept on whatever platform you're trying to own.
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So you have all these people coming
to linkedin and just creating something so
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that they have a presence in essentially
the business world and they have a page
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that people can find them on right
but they're not pouring all their time,
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energy and effort in. I think
specifically with this example of JT Barnett,
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if he posted his content on linkedin
that he's posting on Ticktock, it would
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work. It's very business focused,
it's very creator focused. It's a lot
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of marketing mindset stuff and I love
engaging with it. Over on Tick Tock.
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I don't know what his thoughts are
on the strategy he's I'm reading some
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of his posts and they look they
look great. There's stuff that I would
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I would still pay attention to,
but he's pretty engaging in a video format
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and I don't know. I think
this translates well, but it does come
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back to like what medium are you
trying to own and do you have to
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really post all the time on Linkedin
in order to be successful? Not Really.
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If you already have your youtube audience, you just do some stuff and
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even if the audience is much smaller, it's a point of reference. Now
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it absolutely works to syndicate it and
create original content. Is it as much
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as you can get out of the
platform? No, you can get more,
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but at the same time there's diminishing
returns with everything. To get to
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the top, though, you usually
have to go all in on one or
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two platforms, like Alie I'm bald
it with Youtube. He went all in
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on Youtube. It's paying out now
he's it's kind of like finance, right,
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you don't get rich from diversification.
Usually get rich from one thing,
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one business, one really successful crypto
currency. Right, you get rich from
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one thing but then to keep your
which is or to keep that attention,
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you diversify across multiple things. I
want more your thoughts on only, I
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mean your yes, you're in the
not as much in the youtube space,
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but you're fully in the Creator space
and you're you're on Tick Tock. I
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wonder, like what your thoughts are
there, even with the transfer of how
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your content works on Tick Tock verse
then you bring it over to Linkedin,
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like there's a lot there that.
I feel like our roads that are you
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have to at least be thinking about, you know, in great capacity.
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Well, it's interesting because, I
mean, I know it's different with Youtube,
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but with Tick Tock I'm actually using
my tick tock to grow my audience
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on Linkedin. So I have like
a very small following on Tick Tock,
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but when I repost those videos on
to Linkedin, because it's I think,
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because it's such a hot topic right
now in bb I get so many comments
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on those and I also get a
ton of new followers just from those videos.
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So and I don't know if it's
the novelty of it or people want
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to be more entertained and Linkedin is
kind of looking the same these days.
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But that's been my experience. So
I don't I like what you guys are
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saying about you have to go in
on one platform and I think that definitely
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applies to youtube. But with Tick
Tock I found it to be kind of
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the other way around the thing.
But Tick Tock is I think it's kind
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of a weird thing that linkedin has
this fascination with tick tock right now and
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that's why it's working to create tick
tocks, but really it's for Linkedin right
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and anything you get from Tick Tock
is just gravy. I hope that we
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see like people try different things things
over time on on Linkedin. But if
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you're already a youtube creator and or
you're already a massive tick Tocker, there
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doesn't seem to be a ton of
incentive to pour your effort into linkedin specific
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like just for as a creative content
engine. Like I'm gonna do that.
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It does make sense for Chris Walker. It does make sense for those more
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in that be to be like podcasting
space, microvideos and that sort of thing
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on linkedin. But I would love
to see continued variety and we'll just see
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where it goes over time. I
think it'll be something to keep an eye
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on and maybe come back to as
I want to look up more youtubers to
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that. I'm like, this would
be applicable in a bet to be space,
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because I don't tend to go to
youtube for that because my linkedin content
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is so curated into the bet be
marketing specific space and that's what I get
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in that feed. Anyway, I
think there's a lot to be learned from
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youtubers who are coming on to Linkedin, and same for people on Tick Tock
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who are putting their content on linkedin. There's a lot we can learn from
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them as content creators, and so
that's why I think this, this wave
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is so interesting. Like I love
following that kind of content and learning from
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it. So fascinating conversation and another
good little round table discussion here before we
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jump to a full episode. It's
Friday, which means it's time for a
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thorough that conversation. Enjoyed this one. Welcome back to be tob growth.
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I'm Logan lyles with sweet fish media. Today I'm joined by Derek S Layton.
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He is the chief marketing officer over
at Terminus Derik. How's it going
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today, man, it's great.
Logan thanks for having on. Excited to
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to do this with you guys.
Absolutely it is great to meet you.
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We are obviously big fans of the
terminus team. We've had Sangram as as
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a regular guest on the podcast here. That Guy Sangram got it. Yeah,
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that Guy Sangram. We Love them
around here. We talked about them
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a lot. So it's great to
meet more of the terminus team and to
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have you on today. We're going
to be talking about some of the key
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areas where BB marketing is lacking today
and and what marketers can really do about
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it to address some of those areas
of lack. Before we get into it,
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and I would love for you to
provide listeners with a little bit of
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background on on yourself and what you
in the team at terminus or up to
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these days. Yeah, glad to
I run marketing at terminus. I've been
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with the company for about a year
and a half. I've got a big
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background, I guess. Lots of
time spent in product and corporate marketing.
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Rolls across me to be companies primarily, and technology SASS companies, and I've
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kind of lived through the evolution of
of marketing as a as a cost center
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to marketing as a revenue driver and
joined terminus because I just believe in this
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account based saying as a practitioner and
it was super exciting to join a company
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to not only practice ABM but also
help others practice it as it kind of
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becomes just a better way to do
be to be marketing. And for those
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that don't know who terminus is,
I'm sorry because I'm not doing my job.
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But as as a brief hector hop
we are an account based marketing platform.
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We help customers kind of pick the
right segments of the market, target
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the right accounts and then engage with
those accounts through creative messages that bring them
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into your pipeline. The things we
do that are kind of different. One
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is we aggregate data, so your
own data plus third party data, plus
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a bunch of intents and signal data
out in the wild, and help you
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put that all to use pretty easily. We own the point of engagement,
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so we're very good at getting messages
through display ads, emails and other channels
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to those target audiences and then we
really do a solid job of measuring results
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at an account level and being account
centric and helping you tell your bosses where
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account based marketing is driving results and
how your programs are performing. So that's
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what we do. That's actually what
I do too as a marketer. M
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So I kind of have a bit
of a Meta thing going on. Yeah,
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personally, but but yeah, that's
me and term it us in a
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nutshell. Yeah, absolutely. I
mean I love hearing any time where someone
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is an advocate for for a brand
and then, you know, is able
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to join the team. I just
think that's such a recipe for some magic
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things to happen. Then you guys
have have some great things going on over
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there at terminus. You know,
Derek, as you and I were talking
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a little bit offlined, you mentioned
this distinction. We talk a lot about
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sales and marketing alignment on the show. I think it's some of the episodes
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that get a lot of engagement because
it is a buzzword and has been for
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a little bit. You kind of
push against that, that phrase a little
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bit and in push for a shift
in thinking about this. Tell us a
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little bit about that, man.
Yeah. Well, I appreciate the question
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and we work chatting about it beforehand. Logan, I just feel like this
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alignment thing has been beating to death
and and everybody kind of has a Kumbaya
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about it. But but what does
it really mean? I actually think sales
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and marketing need to be more integrated
than a Ligne. And you know,
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when I think about how I work
with my cro at terminus, it's very
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much a arm in arm thing versus
a I'm going to carry it this far
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and then I'm going to pass it
to you and you're going to carry it
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that far kind of thing. And
alignment is really about managing the handoff.
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Integration is really about we're on a
journey and my team is going to be
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primary here and your team's going to
be secondary, and then we're going to
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switch and you're going to be primary
and we're going to be secondary, and
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maybe it's some points we're both going
to be secondary and somebody else is going
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to come in. We're going to
make sure that happens. So it's really
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I we talked a lot about integration
of sales and marketing, and I'm not
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talking about organizationally, although I think
sometimes that maybe where people end up,
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but it's really just about the mindset
of we both own this, this mission,
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and the success or failure this mission
is on both of our shoulders and
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it's not a you know, I've
done my part. When it gets to
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this point alignment kind of conversation.
Yeah, I think that's a really good
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point, dirt, because alignment means, you know, to take your analogy
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of running on the track is we're
in the same lane, but I'm still
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handing it off to you when my
part is done, and now I'm expecting
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you to take that art, which
is better than running in opposite lanes or
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just, you know, exacting across
the field. Right when you're running arm
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and arm. There are parts that
you know, especially with abm, where
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sales does something, then marketing then
and there's this mixture of the the activities
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together, as opposed to one segment
then the next segment handled by these function
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and, like you said, that
can lead to different organizational structures or,
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you know, other sorts of sales
and marketing motions. But I think the
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overall shift in mentality is of is
an important one at first and some that
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you guys talk about a lot.
Derek, as far as you know,
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we're marketing is lacking in the support
of sales. Has Actually been this focus
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on the number of leads. Tell
us a little bit about that. Yeah,
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I mean I think that's the whole
and people probably heard this, you
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know, a bit from other sources
as well. It's the whole concept of
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lead base marketing versus account based marketing. And we sell to accounts and there
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people wot account that we sell to. In a buying committee. We need
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to be aware of and get our
message too. But at the end of
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the day, when we're measuring success
and in form fills and lead metrics,
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you know, for be to be
companies, that just doesn't Mesh well with
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with how sales is trying to get
their job done. And I think if
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you're if you're super focused on a
lead volume and leaves as that Baton Pass,
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then then you've got a huge challenge
and really having an efficient sales and
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marketing engine. And and that's really
what the account based, account based whatever
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marketing, sale, go to market
is all about. And I think the
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the devil's in the details, all
right, looking like if you're going to
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go down that path, then you
got to shift your mindset about how do
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you do the work and how do
you measure the work, because companies,
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you know, I think marketers really
relished, you know, ten years ago
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when we could sign up for a
number and that number was just measured in
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leads. Yeah, we got out
of the you know, red balloons or
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blue balloons kind of decision into the
how are you actually going to affect a
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number for the company? Right problem
is we picked a number that, at
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the end of the day, isn't
as relevant to success as it could be.
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And I think now we're trying to
get out of jail a bit,
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yeah, from the decision. So
yeah, I mean, and I think
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it goes to the alignment or integration
with sales. I've heard Sangrum say,
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you know, companies don't have lead
executives, they have account executives. I've
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heard John Barrows say, you know, I kind of called bs on,
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you know, marketing needing to be
account based, like sales has always been
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a count based. So if you're
going to be aligned, then that should
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just be the way that it,
that it goes. You touched on something
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they're you know, Derek, that
I want to I want to get into
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and that's some of the how you
know, we talked about some of these
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things here on the show and I
think even marketers who are already there and
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say Yep, I see a lot
of the Stalue, but I don't know
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how to make that shift and and
one of the shifts that they're likely going
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to have to navigate is having a
conversation with their CEO about the shift,
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about what it looks like to change
in what they're measured by. Tell us
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a little bit about, you know, maybe what marketers can do in those
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early conversations to get buy in from
the rest of the executive team and especially
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the CEO. Yeah, I mean
I think what what companies talk about at
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the executive table all the time is
we know what success looks like, but
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what are the leading indicators to whether
we're going to succeed or not? And
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that's pretty well defined in in sales
right, it's pipeline, generally waited out,
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way to pipeline, those kind of
metrics, and in marketing the proxy
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has been leads right, and there
was always this mathematical equation where you tried
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to figure out what your conversion rate
from lead to pipeline to revenue was going
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to be. And what we've seen
is that has just fundamentally broken down in
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terms of the equation in in trying
to marry up the relevance of a lead
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to assign customer. So really,
when you think about an account based scorecard,
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how do you, as a marketer, make the CEO understand that marketing
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is now going to be measured on
a better leading indicator to pipeline? Then
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leads are and if you have that
conversation with your CEO, like look,
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we need to continue to drive further
away from success and understand what the leading
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indicators of success will be so we
can manage expectations, resource alignment, staffing,
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all that stuff. And when you
start looking at measuring marketing on a
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better leading indicator and you're talking to
your CEO about I have a better idea
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to give you a better leading indicator
to how well I'm performing. Is a
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team, then I think your CEO
is going to be like great, let's
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do that, because I'm tired of
having the lead conversion argument between sales marketing
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and for us, you know,
it's engagement, like so, within my
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target market segments, how well am
I engaging accounts at an account level such
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that they will turn into pipeline at
a, you know, at a better
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rate? And so really that is
that's the way to have. In my
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experience, and having done it a
few times and also having worked with we
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have hundreds of customers that are going
through this, this journey as well,
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and seeing what what ones of them
are more successful or less successful in getting
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their company to embrace this concept.
It's really it's really around thinking about it
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in that in that mindset. I
really like that as as someone who's gone
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through the for disciplines of execution or
for DX is. People know that that
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model by you know. It is
something that struck me there is that it's
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very common for people to get hung
up on lag measures, which is,
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you know, for folks who aren't
familiar with that methodology, as you talk
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about what we know success looks like, but the devil in the details is
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what are the leading indicators? And
so I like the way that you put
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that the lead measures or the leading
indicators that are going to be a better
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predictor of success and that that's the
right way to have that conversation you mentioned.
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From there then starting to build out. Okay, how are we going
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to measure? ARE BUILDING OUT OUR
ABM score card. What advice do you
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have for folks in getting started there, once they get some minitial by and
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dirt yeah, I mean I'm a
vender here. So just a quick warning,
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right. We have a solution that
helps with this stuff and we do
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it every day with our customers.
So if you haven't checked it out,
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please do. But I really actually
think it's it's comical to me that,
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as a marketing leader, like what
is my what is my dashboard for success?
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And we have this conversation on internally. You know, it's not marketing
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automation, right, it just isn't. It's pipeline, reporting and sales force
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for us. And so when we
start looking in an account based platform,
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it's how can we believe that marketing
is delivering on on numbers? And that
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is really in measuring. These are
my market segments. I'm identifying these segments
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based on this data and we agree
that these are the best indicators of the
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best markets for us to put resources
behind. And then I'm going to measure
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at an account level how well we're
moving the needle of getting that account to
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being, you know, aware and
interested in what we do, and those
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are measurable things. Our solution helps
you do that. We me personally uses
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that internally. But I think if
you're if you're going to go down this
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journey, you got to buy a
platform that helps you do it like so
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so. In Our business we talk
a lot about what makes us different from
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a couple of the other folks that
are in the account based platform space,
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and really I'm not that interested in
differentiating what we do from some of the
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other folks because we all do a
pretty good job. There's some different stuff
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that we do that other folks do. What I need the market to understand
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is it if you were going to
do this, you've actually got to make
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a decision to to acquire the capability
to do it right, or else you're
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going to you're going to spin,
yeah, and you're going to end up
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back in like well, we can
measure leads, go back to leads.
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Yeah, what are not saying by
technology for Technology Sake, but understand that
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the current technology set that we all
bought five to seven years ago actually doesn't
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support an account centric market plan,
and and you need one to if you're
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going to do it. What are
some of those areas in either putting together
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the plan, putting together the right
resources or the expectations? You know,
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no matter what platform someone's using,
where you see people consistently miss the mark
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and they don't give themselves enough in
the beginning stages for success, let alone
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sustained success there. Yeah, well, I think a lot of it is
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a lot of it is just picking
your how you're going to roll this out.
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So I need to focus on for
this part of our business. We
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are going to make this decision.
We're going to shift our structure to be
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focused on accounts, we're going to
drive account based methodologies to penetrate those accounts,
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we're going to measure our success against
those accounts and just being really practical
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and transparent and how you're going to
how big of a bite you're going to
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take off, and then now you're
going to measure that success. And I
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think you know, partnering with sales, partnering with Account Development or sales development,
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whatever you call that function which makes
the marketing or mason sales, and
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understanding the expectations in the process and
then just committing to it. What I've
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seen people fail with more frequently than
than not is being overly transactional and how
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they do it like we're going to
run this and then we're going to measure
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it in five weeks and if we're
not seeing success, we're going to question
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ourselves, like nothing wins more than
consistency and you can't control the timing of
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your buyer as much as you might
think you'd like to. Yeah, so,
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absolutely. So you know, you
know they're the right accounts. They
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will eventually have a propensity to purchase
from you, but it may not be
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tomorrow and that's there's a lot of
factors you can't control on that equation.
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But you need to say persistent and
being in their mind so that when they
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either are close to ready or become
ready, and maybe you can accelerate that
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a bit, then they reach out
to you or they are receptive to something
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where you're reaching out to them.
But you can't just assume that they're not
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the right account because they're not engaging. They probably are the right account but
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they got a bunch of stuff going
on. I just acquired a company.
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They just brought in a new VP
of whatever. Like. There's stuff that
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goes up, things that you know. As someone who's been in BB sales
384
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for ten plus years, you just
know those sort of things and you you
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know to kind of account for those
sorts of things from a sales perspective and
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I think marketing. Putting on that
Lens as well makes thanks a lot of
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sense. I mean it's very much
in line with how we're talking with marketers
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about podcasting. You know it.
Oh, can we do three podcast episodes
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over three months and then measure success? Right? No, consistency is the
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key in these sorts of things that
take a bigger shift a longer time,
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whether that's brand building and thought leadership
with a podcast, for making a shift
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to and ABM model, these sorts
of things definitely take time. You mentioned
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something there, Derek, that you
know it's crucial to give it time to
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play out because you know that you're
targeting the right accounts. Are there's some
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some areas of advice you could give
to marketers that are just starting out in
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this area of account selection where maybe
you see some common fitballs or you have
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some repeatable advice that you're giving to
folks so that they can kind of have
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a little bit more assurance and a
little bit more trust in the process as
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they look to build consistency over time
and look for the long term results.
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Yeah, I mean this is we
could probably talk for two hours about this
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subject, Logan, so I'll try
to be concise. I think we're finally
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coming around to like better understanding the
connection between brand and demand and I think
403
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if you're going to be successful in
account based it's really being cognizant of how
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you're going to measure brand marketing in
its ability to drive engagement demand. And
405
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for too long, because we've been
so focused on kind of resultspace marketing,
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our brand experience has been click Baiti
right in B tobs. We're looking for
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00:27:59.759 --> 00:28:02.759
in is like I just want to
put that message out that's going to get
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00:28:02.799 --> 00:28:04.920
someone to download the White Paper,
or I'm just going to whatever. It's
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00:28:04.920 --> 00:28:11.319
a green button versus a blue button, or it's it's some wording around free
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right where it be to be.
We've just been so caught up in how
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00:28:15.559 --> 00:28:19.759
do I drive my response race from
zero for four to point zero, six,
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00:28:19.960 --> 00:28:23.720
five right. And you got to
you got to remove all that and
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00:28:23.759 --> 00:28:27.559
be able to measure. I'm putting
a great brand experience in front of these
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accounts. I'm going to reach them
through digital ads and digital experiences, but
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00:28:33.839 --> 00:28:37.079
I'm not going to actually measure their
clicks, because nobody actually clicks right.
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00:28:37.119 --> 00:28:44.720
Eventually they engage and they engage over
their own process, which is seeing your
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00:28:44.720 --> 00:28:48.160
brand promise in a great add that's
creative and touches on a pain point they
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have, in getting an email from
your company that identifies you know what their
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biggest problem is and how you can
help solve that, and then seeing you
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00:28:59.759 --> 00:29:03.839
at an event and having the people
in the booth be able to communicate the
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00:29:03.880 --> 00:29:07.799
value proposition of what you do as
it relates to their problem, and then,
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00:29:07.839 --> 00:29:11.480
at the magic moment, being on
your website and filling out I want
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00:29:11.480 --> 00:29:14.720
to see a demo, right,
and so like you have to think about
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00:29:14.759 --> 00:29:18.279
how you're going to measure the account
in total as opposed to the channel of
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00:29:18.319 --> 00:29:22.920
engagement you're trying to drive, and
for us that's just a critical, critical
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00:29:22.960 --> 00:29:26.480
thing that you have to think about. And if you don't, and you're
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00:29:26.519 --> 00:29:30.359
just trying to measure the channel effectiveness, then you get this click baty thing,
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00:29:30.400 --> 00:29:33.640
which is just it's mine. I
mean it does two things. It
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00:29:33.640 --> 00:29:37.240
gives us a false perception of reality
because we like to picture this, you
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00:29:37.279 --> 00:29:41.720
know, buyer journey a lot more
linear than it than it actually is,
431
00:29:41.759 --> 00:29:45.559
and in this silo channel, and
that's not the case. It's it's across
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00:29:45.640 --> 00:29:49.160
all these channels of engagement, online
and offline. And then it also just
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00:29:49.240 --> 00:29:52.640
leads us to well, if we
can't tie this back to, you know,
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00:29:52.799 --> 00:29:57.640
a specific conversion metric and a tribute
leads to it, then it's not
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00:29:57.759 --> 00:30:02.599
worth it. And it it's,
you know, demangin and brand kind of
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00:30:02.640 --> 00:30:06.119
at odds with each other. I
see people talking about a podcast and struggling
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00:30:06.119 --> 00:30:08.240
with this. Well, we don't
have the email addresses in the demographics of
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00:30:08.240 --> 00:30:12.000
every podcast listener where, you know, my pushback is, well, does
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00:30:12.039 --> 00:30:17.279
it matter if you are drawing people
in with content that's not click baby but
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00:30:17.440 --> 00:30:22.640
is actually delivering value? Isn't that
what inbound martianing, as you know,
441
00:30:22.640 --> 00:30:26.839
on our shift to content, has
been all about that we build a brand
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00:30:26.880 --> 00:30:32.319
and put out content that attracts people, doesn't ensnare them or trick them with
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00:30:32.319 --> 00:30:34.119
with Click Bait, and so I
think it. I get passionate on that
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00:30:34.160 --> 00:30:37.559
a bit and I think there's there's
some alignment between you and II. There
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00:30:37.559 --> 00:30:41.319
there, Derek, but this has
been a great conversation. Man. You
446
00:30:41.680 --> 00:30:44.359
hit on really three things that I
kind of jotted down, you know,
447
00:30:44.440 --> 00:30:48.960
having the conversation with your CEO and
your executive team framed around this idea that
448
00:30:48.240 --> 00:30:53.559
I think we can have a better
leading indicator for success and then to setting
449
00:30:53.559 --> 00:30:57.440
the expectations that if we resource this
correctly and we get our heads around at
450
00:30:57.440 --> 00:31:03.440
the right way, a shift to
an account based everything, it can sustain
451
00:31:03.519 --> 00:31:06.599
success. But it's going to take
a little bit of time and then three
452
00:31:06.599 --> 00:31:10.960
looking at brandon demand, working together
and not being at it at odds with
453
00:31:11.039 --> 00:31:15.240
each other. You know, some
mental shifts that can inform some some practical
454
00:31:15.279 --> 00:31:18.839
applications. Any other thoughts you want
to leave folks with today as we wrap
455
00:31:18.920 --> 00:31:21.400
up? Derek, no, I
mean I think you touched on on kind
456
00:31:21.440 --> 00:31:23.440
of the highlights there, so well
done, Logan. I think he hit
457
00:31:23.519 --> 00:31:27.200
on a lot of good points.
I think the the other concept is just
458
00:31:27.319 --> 00:31:32.240
think about having a conversation with your
your head of sales about how we're going
459
00:31:32.279 --> 00:31:34.759
to be better integrated versus just aligne. And I think you know just from
460
00:31:34.839 --> 00:31:37.559
I'm a marketing guy, so why? I believe the words matter and I
461
00:31:37.559 --> 00:31:42.160
think that just puts the right context
around how you want a partner with sales.
462
00:31:42.240 --> 00:31:48.200
However, your company is organized across
marketing, Business Development, sales customer
463
00:31:48.279 --> 00:31:53.160
success. How can we be better
integrated in delivering a customer experience that we're
464
00:31:53.200 --> 00:31:56.920
proud of, and wouldn't it be
great if we if all our customers were
465
00:31:56.920 --> 00:32:00.480
great customers? Right? That's that's
really what we're trying to get to here
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00:32:00.960 --> 00:32:07.119
because Abso, you know, more
people are measuring success based on LTV versus,
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00:32:07.160 --> 00:32:09.880
you know, for you know,
the transaction, which is great,
468
00:32:09.960 --> 00:32:14.960
and it's a subscription economy, I'm
told. So it's only getting more for
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00:32:15.119 --> 00:32:17.240
that too, somewhere. Right.
I'm with you, Derek. Awesome and
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00:32:17.240 --> 00:32:21.599
well, Hey, this has been
a great conversation. I'm sure that folks
471
00:32:21.599 --> 00:32:24.319
listening to this are likely going to
have some followup questions or going to want
472
00:32:24.400 --> 00:32:27.720
to stay connected with you, Derek. What's the best way for them to
473
00:32:27.720 --> 00:32:30.000
reach out stay connected with you in
the terms team in? Yeah, well,
474
00:32:30.039 --> 00:32:34.279
they can check us out on our
website, terminuscom. That's what we'll
475
00:32:34.279 --> 00:32:37.880
attribute everything to. Inbound. If
you do that and and you can hit
476
00:32:37.920 --> 00:32:42.440
me up on twitter at dericks lat
or on Linkedin, I'm easily findable.
477
00:32:42.599 --> 00:32:45.880
They're awesome and if you're a big
fan of this show, you're likely going
478
00:32:45.880 --> 00:32:51.079
to love flip my funnel as well. So find that wherever podcasts are sold.
479
00:32:51.079 --> 00:32:54.839
In addition to following Derek and going
to terminuscom Derek has been a great
480
00:32:54.839 --> 00:32:58.240
conversation man. Thanks so much.
Yeah, thanks, look, it was
481
00:32:58.240 --> 00:33:13.400
great. Really appreciate it. If
you enjoyed a day show, hit subscribe
482
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483
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486
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and thanks for sharing.