Transcript
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Welcome back to be to be growth. I'm looking lyles with sweet fish media.
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I'm joined today by Aaron Lichtig.
He's the Vice President of growth marketing
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at zometry. He's also the host
of okay zoomer. We're going to be
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talking about zometries move into starting a
youtube channel today, that show that I
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just mentioned. But before we do
that, Aaron, welcome to the show.
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How's it going today? It's going
well, Loogan, thanks for having
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me here. It's an honor to
have a chance to chat with you today.
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I'm awesome man. So, before
we get into your learnings from launching
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a new interview based Youtube Channel and
some of the learnings and getting started in
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the results that you've seen how you'd
use that content, give us a little
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bit of background on yourself and Zometry
for some context to the conversation today.
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Sure. Well, I look after
the growth and acquisition marketing team here at
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Zometry and our role is to grow
the business, bring more people in,
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make them aware of what we do
and then help them become a customer.
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That that's really what it all comes
down to. And zometry is a custom
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manufacturing network. It's an on demand
manufacturing network. Platform. It's the largest
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one in the US and what that
means is we make custom parts for engineers,
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designers, entrepreneurs and others who need
them. So what you do you
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can upload any D cad file that
it's like a file where you can design
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something anything, and you can upload
that file to our instant quoting engine and,
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for most processes, get a quote
back within seconds, price lead time,
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design for manufacturability feedback and then,
if you want to buy it from
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us, we will make that part
for you and get it to your door,
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usually in a matter of a few
days. The other thing that makes
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us unique is we have a network
of over threezero manufacturing facilities here in the
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US that are highly vetted and they
are able to take work on behalf of
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our customers. So we are bringing
jobs and work up to all across the
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US. We have manufacturing partners in
forty six different states. We also do
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have some overseas and we are bringing
work to them and getting you know,
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as a customer, you can get
a very great amount of specialization, customization
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for the parts that you're getting made. You can have access to some of
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the best shops from around the country
and around the world and we get those
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parts right to your door. We
also have a couple of other businesses.
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We have a finishing service. We
have a section of our site called zometry
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supplies where we sell materials and tooling, two shops in our network and other
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shops we we were started back the
end of two thousand and thirteen, really
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got going into two thousand and fourteen, two thousand and fifteen, and we've
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been growing very quickly ever since then. Absolutely so it sounds like you've been
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doing your job well. As we
talked about. You know, you being
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responsible for growth over their axometry and
one of the things is you and I
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met just a week or two ago. I uncovered that you guys recently started
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a youtube channel, and I think
that's really interesting. Is People have pivoted
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this year. Budgets, plans and
content calendars kind of went out the window
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early in q one. Is Everything
kind of changed early on here in two
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thousand and twenty, and you guys
started a youtube channel. Tell us a
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little bit about what prompted that and
we'll get into some of the learnings in
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getting going, as well as the
results and what you guys have seen out
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the other side. Sure, so
to clarify. We've had a youtube channel
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for zometry for some time, for
four years now. What we did differently
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and what is new is we're doing
an interview show called okay zoomer, conversations
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with creative engineers and more. Okay
zoomer is kind of a play on okay
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boomer. I'm more of a zoomer
than a than a boomer or a millennial,
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but that's kind of why we went
in that direction. But also zoom
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like that. It's a conversation on
zoom which we otherwise wouldn't be having if
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everyone, or a large number of
people, were not working from home instead
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of working from offices. And the
reason why we decided to go in this
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direction was when we got through that
period in a really did did March there,
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where a lot of companies were moving
to a work from home set up,
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what we found was our customers,
as well as everybody generally who is
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in that situation, was spending a
lot more time consuming content, and a
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lot of the content that was out
there, that we and others were producing,
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was about covid and how to manage
through Covid, and that's great content
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and there was a lot of need
for that. But what we fought was
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people also wanted to be educated and
entertained, not just kind of given,
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given content about a specific difficult challenge
for our country and the world. So
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we got to show off the ground
in we're working on it in April and
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what we did first that helped us
paint the vision of what it could be
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was we just tried to get to
a minimum viable product of a couple of
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episodes to show what it could be
like, to get some experience doing it,
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and we did a couple of them
and we reached out to some folks
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that we knew who we thought would
be interesting guests. That the whole idea
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is to have people on the show
who have created the unique things to say
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about design or engineering or the future
of manufacturing. We've kept that audience pretty
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broad and we've had everybody on the
show now, from journalists to engineers,
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people who are customers, designers and
kind of user experience of experts. We've
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had some people internally from Zummetry as
well. So we've had a pretty broad
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kind of audience and so we reached
out a couple of those people. We
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tried to shoot it on zoom on
my machine and got it up, got
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it running, we got we have
a very talented editor on our team here
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who did some great work with the
the design at editing and then we got
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it out there. So that's that's
kind of where it came from and how
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we got it up and running.
I love it and, as you and
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I were talking a little bit offline, are and you mentioned some of your
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advice for folks in thinking about that
process. Maybe they're on the other side
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thinking we should start a podcast or
we should start an interview based show for
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for Youtube is you can probably get
going sooner than you think you can write.
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Yeah, I think sometimes folks over
think this. We are still a
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small company and we have of us
a small company mindset. We've done other
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things like this in the past where
we have tried to do things in audio
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and things in video and we elected
not to continue then. But we're always
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trying different ways in and experimenting with
new approaches and this what we try to
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do with those overall is just get
one out the door and see how it
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goes, learn from it and then
try to make each successive one better.
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And fortunately with this one we've seen
some pretty good response to it good engagement
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with the videos and we've decided to
keep doing it at least through the time
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period when we and many others are
working from home instead of the office environment.
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I love that. I know obviously
a lot of our listeners are bb
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marketers, but a lot of them
work in in Sass companies and so,
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while they're not involved in in product, anyone who's who's in Sass or working
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for a startup knows the idea of
a MVP or a minimum viable product and
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I think sometimes we get in our
own way thinking that we need perfection with
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this new channel or this new type
of content that we're going to create.
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And what I hear you saying is
approach it like the product team does,
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very early on as an MVP,
and then you get some momentum and you
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figure things out and you can improve
from there. But if you wait for
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perfection, you're never going to be
able to test the waters and see if
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it makes sense. And you might
do that and stop an effort, like
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you said before, but you don't
give yourself that chance if you don't get
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started soon enough. Right. Yeah, and I think during Covid it gave
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us a bit even more of a
pass to do something that had fairly low
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production values. And everyone knows that
during that period march a from a,
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there weren't a lot of the photo
shoots happening, people coming into studios having
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access to the best equipment. So
I think the audience knows that we're doing
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this show from my basement and from
other people's homes and offices around around the
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country and around the world. So
the the bar was lowered a bit there.
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I think for the how polished the
content needs to be over time.
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You can always make it more polished
than you can always invest more in it,
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but I think especially now, is
getting getting a good product out the
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door, getting it out there quickly
and learning from it is just as important
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in marketing as it is and product. Yeah, absolutely, I couldn't agree
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more. And I think as we've
seen, you know, we've seen Jimmy
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Fallon in his living room, we've
seen national news anchors in their kitchens,
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and not only you know. Has
that that Barbin lowered or what we what
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we kind of perceive? We're just
more accustomed to it. I think,
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you know, that will change the
way that we approach and the way that
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we think about quality and less on
kind of the the gloss and and the
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Glamor of it and is it delivering
valuable content? And I think it gives
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us the ability to be able to
lean into that, which is something we've
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always been passionate about here at sweetfish. The other thing about this process,
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Aaron, that I wanted to talk
to you a about. You know,
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here at sweetfish we're big on the
idea of content based networking. You know,
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our CEO wrote the book on it. A lot of times we create
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content for the people we're trying to
reach, whether that's strategic partners in the
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industry, customers, referral partners,
prospects and creating content with them instead of
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just for them, which is what
content based networking is all about. Opens
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doors that sometimes we're closed and sometimes
surprise you when they open, and it
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sounds like you guys had a very
similar process to getting some open doors by
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starting the show and extending some simple
invite. Yeah, I haven't heard that
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term before, content based networking.
I really like it. Kudos to your
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CEO and the team on coming up
with that. I think at this point
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in time most marketers know you to
get the word out and grow. You
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need to have journalists with a big
audience writing about you. You need to
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look at who the key influencers are
in your space and where you know whether
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it's an instagram or youtube influencer or
whether it's someone who's producing primarily written content
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or podcast. You want to make
sure that they know about what you're doing,
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are excited about it and that you're
you're bringing great stories and great value
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and great products to them. I
think with with a show like this,
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it does give you the opportunity to
go out to an influencer or a journalist
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or someone who is a customer,
or we want to be a customer,
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and really offered them something of value
that can help them out that is not
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simply a sale, or you know
right about us and give us some attention.
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We've had a lot of people who
have been on okay Zuomer who will
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be on future episodes, where we've
reached out to them in the past about
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different things and started to establish a
relationship, but it didn't really get off
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the ground until we said Hey,
you know, we want to talk about
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this cool thing that you're doing on
our show and we want to get that
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out there to our audience. It's
not a on the okay zoomer show.
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We don't do, you know,
talk about how great zometry is or talk
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about how you know we're better than
competition or anything. We really want people
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to tell that your their unique and
authentic stories about what they love to do
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in engineering, manufacturing, design and
why they love to do it and what
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they've learned along the way and get
we give them the chance to do that.
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We give them a chance to promote
and talk about the things that interest
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them. And you're right this.
I like that idea of content base networking,
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where you're having these mutual exchanges of
interesting ideas and interesting thoughts that end
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up being beneficial to both parties.
Yeah, absolutely. The way we describe
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it is it's a win, win
win. It's a win for the host,
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it's a win for the guests and
it's a win for the audience.
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The host gets to create great content
that gets associated back with them. The
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guest gets to who share about themselves, they get to share about what they've
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learned and everyone loves to, I
mean frankly talk about themselves, but specifically
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loves to teach what what they know
and speak on their expertise. So you
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you set it up in that way
and then the audience still gets great content
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and so the host wins with that
one to one relationship and the one to
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many that we're always trying to do
in content marketing anyway. So I love
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hearing that, the way that that's
played out for you guys here. And
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was there anything else that was surprising
to you guys, either in getting set
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up, getting going or the results
that you've seen now that you've been doing
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this for a bit? Yeah,
I think we've been surprised. We're always
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surprised with something when we're trying to
produce this thing and shoot it. People
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have odd sound set ups, the
visuals look odd, there are they're always
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some barriers to get over there.
So we continue to get better and better
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at that. We also we've been
surprised by the fact that other channels or
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picking some of these up. We've
seen publications put them out there and kind
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of say hey, this is content
that we found and we're going to put
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it on this platform, some more
like journalistic content, and that's been surprising
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and very positive. I think another
surprising thing is who responds quickly and who
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never responds at all. It does
take some time to do good outreach to
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guests and if you're looking for a
verse and interesting range of guess you have
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to reach out to a lot of
people and work through their schedules and make
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sure you can make the whole setup
work for them. We've had some people
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that I never thought would respond to
responded in a day and we've shot the
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episode within kind of a twenty four
hour period from when I first sent them
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an email. We've got other people
who I thought would be an awesome fit
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who have, for a variety of
reasons, either decided not to do it
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or or deprioritized it. So I
think you you do have to go broad
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with something like this and you are
going to have to invest a little bit
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of time in the proactive outreach and
the set up there. We're also thinking
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a lot through should should we have
a podcast variant of this in addition to
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the zoom kind of variant of it? We ended up going with the video
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and the Youtube Angle because we had
so many people working from home, so
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many people are on zoom all the
time and we wanted to have a little
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fun with that format and and we
generally like video and wanted more video content.
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We could also do this kind of
thing as a podcast. We could
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also do it as part of written
content, and you will see coming up
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some of the okay sumer videos will
be more linked to written content that our
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team is also producing. So that's
the the kind of multimedia angle we're playing
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with a little bit. Podcast I
think are wonderful. It's a great format
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and interviews well On podcast, but
a lot of people are doing podcasts and
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we wanted to do something that would
stand out a little bit more and and
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give us kind of a more visual
presence when we were getting it out there
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on platforms like Linkedin, facebook and
twitter where we distribute the videos. Yeah,
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absolutely, I see a lot of
that even in our own strategy.
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What we've been thinking through a lot
two of our primary channels here on at
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sweet fish. One is obviously this
show that you're listening to right now,
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BB growth, which is obviously an
audio only podcast. However, Aaron,
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you and I are connecting the A
zome one. I like having the video
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on for the sake of our conversation, but also grabbing that video allows us
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to chop it up into twenty,
thirty, forty five second bite size videos
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that we can use on Linkedin,
which is another channel that really serves our
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brand very well, and it connects
that that audio only experience to a visual
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experience when people are in either active
consumption mode or passive mode. We recently
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did a breakdown of our thought leadership
program that we are implementing here at sweet
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fish and a lot of that was
about taking one piece, that is your
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pillar piece of content, something you're
doing on a regular basis. That could
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be a podcast, like it is
here. It could be a youtube interview
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based show like you guys are doing
its ometry and making sure that you slice
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indise that every different way. Now, not every episode is going to make
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sense to turn into a blog post
or, you know, to Microvideo,
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but it might make, you know, a good slide deck post on Linkedin,
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or it might make a good text
only post there. There are a
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number of different ways. So having
that pillar piece is always the first step.
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Then deciding what other channels do we
need more content for that. We
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don't need to reinvent the wheel.
We can take it from our pillar content.
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It's just you can't, as Gary
v always says, you can't just
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shove the same thing through every channel. You need to add context and it
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needs to be optimized for that channel. Sounds like you guys are very much
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approaching that, starting with a different
pillar piece of content. So I love
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that. Aaron, as we wrap
up today, any other advice or parting
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words you want to give to other
marketing leaders out there that are thinking about
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an interview they show, whether that's
youtube or a podcast, or really anything
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else that you've learned in the last
couple of months going through this process?
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Yeah, I mean piece of advice
would be if you have ideas for how
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you could create content fairly quickly that
might be appealing to your audience and have
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some value on social go for it
and make it happen. Don't I am
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not a professional journalist and the the
production values on what we're doing are not
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high right now, but that has
allowed us to move quickly, do things
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quickly, talk to more people and
and continue to evolved and make things better.
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So don't, you know, feel
like you have to pay a high
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profile journalists to create your content.
It also comes across, I think,
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as as more authentic when it's coming
the content is coming from company employees and
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not just outsiders or, you know, things that are shot that are clearly
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commercials or, you know, using
actors or that kind of thing. I
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have a manager years ago when I
was working at proctor and gamble who,
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at the time, Puff Daddy,
was appointed a like the honorary brand manager
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of some brand. I believe it
was an alcohol brand at the time,
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and I remember him saying to us
he said, you know what, if
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I could get puff daddy to be
the brand manager of our brand. I
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was working at proctor and gamble and
household goods, fabric care, waundry to
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churgent so at the time, and
he said, you know, I if
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I get puffed daddy to work here, I fire all of you and he
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you know, because he can be
he can be the channel, he can
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be the content creator, he can
deliver the message. And I think as
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marketers we have to think about,
you know, even if we're not actors
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or voiceover talent, how can we
use the the platforms that we have and
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how can we be a part of
creating content and having it be it's quite
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believable. I mean I I love
zometry and Zometry is business and what it
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does for our customers and our partners
and I think when it's coming directly from
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somebody who clearly works on brand,
likes the brand, people can see it
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and it shows. I love that
as parting advice. It allows people to
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connect with someone in a very authentic
way where you're just you're asking questions,
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you're learning about the market that you
serve along the way. You know to
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follow up resources for anybody who's really
like this episode. One is our blog
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post that we did and episode breaking
down our Tim Part Thought Leadership Program Framework
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that talks about this idea of pillar
content and slicing and dicing it and more
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into how you work on disseminating that
and pushing it out. Also something that
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you just reminded me of Aaron.
We did a fantastic episode with John Rougie
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back when he was at a company
called Skyfy, and he mentioned. Hey,
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this was a new space to me, but I started an interview based
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podcast. I started interviewing people in
this space and it helped me better to
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be able to understand them, to
write better copy, to think about my
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campaigns differently. So there's a learning
aspect that happens here. All the while
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you're building relationships with your guests and
you're serving your audience. It serves you
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as a marketer as well, and
I hear that and what you're saying and
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what John Shared in that previous episode. So we'll share those in the show
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notes. Aaron, if anybody listening
to this would like to reach out,
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00:21:32.579 --> 00:21:36.049
stay connected with you or learn more
about zometry with the best way for them
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to take any next steps there,
well, sure, you can always go
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00:21:38.529 --> 00:21:45.369
to our websites, areycom. That's
Xom et Rycom, but you can also
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00:21:45.450 --> 00:21:52.640
reach out to me at a like
Tig. That's all I shtig at Zana
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00:21:52.680 --> 00:21:59.839
treecom, xo on eturycom, always
having a chat and discuss ideas. That's
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that's the fun part of this job
and Logan. Thank you so much for
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having us here today. We really
appreciate it absolutely. Man, thank you
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so much for being a great guest
and for everybody listening. As always,
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thank you so much for tuning in
and giving us a bit of your time.
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Hopefully it was valuable. We really
appreciate you. Have a fantastic day.
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For the longest time I was asking
people to leave a review of BB
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00:22:25.980 --> 00:22:30.609
growth and apple podcasts, but I
realize that was kind of stupid because leaving
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00:22:30.650 --> 00:22:34.690
a review is way harder than just
leaving a simple rating. So I'm changing
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00:22:34.769 --> 00:22:37.849
my tune a bit. Instead of
asking you to leave a review, I'm
301
00:22:37.930 --> 00:22:41.170
just going to ask you to go
to baby growth and apple podcasts, scroll
302
00:22:41.329 --> 00:22:45.480
down until you see the ratings and
reviews section and just tap the number of
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00:22:45.559 --> 00:22:49.480
stars you want to give us.
No review necessary, super easy and I
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00:22:49.640 --> 00:22:53.160
promise it will help us out a
ton. If you want to copy on
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00:22:53.240 --> 00:22:56.720
my book content base networking, just
shoot me a text after you leave the
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00:22:56.759 --> 00:23:00.309
rating and I'll send one your way. Text me at four hundred seven for
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00:23:00.470 --> 00:23:03.829
and I know three and three,
two eight