893: 4 Keys to Crafting a Killer Customer Experience w/ David Shearer

In this episode we talk to David Shearer, VP Marketing at Looker.

David shares 4 steps to developing a fantastic customer experience, including:

1. Don’t abandon early adopters

2. Consider establishing a Department of Customer Love

3. Don’t ignore internal company culture

4. Recognize consumer expectations of B2B buyers

Connect with David on Twitter: https://twitter.com/mrshearer