889: This Change Drove 81% Faster First Call Resolution for Customer Success w/ Jonathan Bolton

In this episode we talk to Jonathan Bolton, Senior Vice President of Operations at BombBomb.

JB shares:

1. This sucks: humans are not face to face, which is not a good customer or employee experience. We are lonely. Humans are lonely because we are relational creatures.

2. Video can help: You get face, voice, personality & non-verbal queues.

3. How BombBomb is seeing results for video in CS: time to resolution, better one-touch resolution

4. Some of the best personal video examples

Click here to connect with this guest on LinkedIn.