In this episode we talk to Jonathan Bolton, Senior Vice President of Operations at BombBomb.
JB shares:
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This sucks: humans are not face to face, which is not a good customer or employee experience. We are lonely. Humans are lonely because we are relational creatures.
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Video can help: You get face, voice, personality & non-verbal queues.
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How BombBomb is seeing results for video in CS: time to resolution, better one-touch resolution
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Some of the best personal video examples