Transcript
WEBVTT
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Welcome back to be to be growth. I'm Logan lyles with sweet fish media.
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I'm joined today by James Kesting Jer. He is the CMO over at
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Hushley. He's a repeat guest and
he's joining us again on the show to
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hop in on our five things series
where we've been talking to guess about the
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five things that they can't live without
in work, in life. We've got
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some great tips from folks on tools
they're using, partnerships, all sorts of
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great things. James, welcome back
to the show. Man. Hey,
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thanks a lot. Right, greatly
back, looking awesome. Man. I
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was just looking over your list before
we hopped on to record here and I
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could tell you put a lot of
thought into it. Let's dive in.
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What made number one on your five
things you can't live without, sir?
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Yeah, so my first one is
kind of one of those ones that I
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think as a business person you kind
of have to a right, which is
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the laptop. I mean I think
it kind of goes without saying without a
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laptop or connection you're really sitting on
the sidelines and just not moving your business
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ward. So I think you've got
to have that for sure. That's number
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one. For me? Yeah,
absolutely. It's been funny to see where
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people go to their laptop or their
phone, which is which is more that
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they can't live without. I think
on our last episode it was it was
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iphone. So I like the thinking. They're number two. Is a team
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that really helps your team get a
lot done in your current roles at right.
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It is. It's my agency,
I said, you know, and
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we probably don't give enough credit to
or agencies out there and again for for
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a lot of us, they are
team in the day. I mean.
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So they're out there, they're there
an extension of what we do and to
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thank you know, for me at
least right they take what I'm thinking put
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into great stories, whether that's for
the digital or for your social and all
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that great work they do to help
me really get just seo and dex bl
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assets. They help me really create
that and without those guys, I think
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I know actually probably pretty dead and
water. It's it's a lot of writing,
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a lot of you know, sort
of storyboarding everything else, and they
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take they take time to work with
me on that, a lot of that
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stuff. So it's good. I
love that nod there. I know a
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lot of listeners to the show are
brand side marketers and there are a lot
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of agency folks that listen to this
show as well. While we're here,
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James, I just want to ask
you real quick since it sounds like it's
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been a really productive relationship for you
with the agency that you work with,
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any quick tips in anything come to
mind that either from the brand side or
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that your agency does really well,
or something that you guys have done to
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make the relationship fruitful and productive?
Is there something that comes to mind in
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the way that you guys have set
up that relationship recently? Yeah, I
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mean a lot of it takes time, like anything else right, but it's
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the trust factor. I mean,
I know who you know, my content
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people are, I understand who my
strategists are and really just trusting once you
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build in sort of that the baseline
of Hey, here's, here's who we
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are as a company, here's what
our voice is, here's we want it
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to be, here's we want to
be, and you have some time to
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kind of really let that play out. You can let them do the job
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right and a lot of times it
just comes down to reviewing things, understanding
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if you've got changes happening in your
business, you know as we do what
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we're do. They do a new
product conscious or I see where the markets
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moving in a different direction and I
want to have a voice in there giving
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them the ability to give time to
put some thoughts around and think through what's
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going to happen and then go do
it. And I think we've had,
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you know, we've had good partnership
with our agency and I think it really
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starts with the foundation of trust and
just believing that they're going to go do
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their job and they're going to put
the best people they've got to help you
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go achieve whatever goals you've got to
go to. I love that. I'm
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solutely man. So number three on
your list of five things you can't live
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with down is something else work related, and it really is a big part
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of your tool stack as a marketing
leader today. Right, it is,
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and so, and you know that. The drum roll right, but it's
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intented. Right. So intentated for
me is really important and I think without
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intent data, you know my analogy
as it's sort of your inner dark room,
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yelling at everyone without knowing who's in
the room or why they're there or
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what they care about. And with
intent data you basically it's kind of like
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turning on a flashlight. You at
identifying those dmarket buyers who are looking for
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your solution and something that you offer
right who may have never count you and
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I think you know the ability to
kind of cut through the noise out there
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and you have folks that are probably
looking for things. We may be tired
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of raising their hand and you know
they're just sort of tired of holding up
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in the air right. So for
me, intent data is very critical whether
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I'm doing any campaign, and I
use that basically first to kind of drive
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everything I'm going to go do.
Right was just who I'm going to go
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talk to, who's in market right
now, because those the folks who are
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pretty much the warmest people out there, whether they know that your brand or
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not, right, and they have
a need that's around what you're doing.
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So for me, I start with
with intentating. Without that, you know,
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again, I think I would just
be throwing, you know, AD
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campaigns out there, you're throwing emails
out to either and, you know,
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just basically just being a bad marketer. And the today. So I think
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intent day to really helped you become
just a better marketer, whether you're doing
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abm campaigns or whether you're doing,
you know, just broad campaign whether those
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are brand campaigns or anything else out
there. I think intented is what you
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need to have. Yep, I
think a lot of marketing leaders that I
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respect or are championing the the same
sort of mentality. Whether you want to
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phrase it as a BM is,
B tob or ABM, is just good
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marketing. I think a lot of
folks are, you know, saying very
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similar things there. It just needs
to be. Otherwise you're standing in a
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dark room yelling it at you.
Don't every boom everyone in the room.
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Who knows who's in the room right
for that, right, right at everyone
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in the room. If anyone's in
the room right, like, we can
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go down that, announce you for
a while and awesome. Number four on
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your list is a recurring theme on
this five things series. It's definitely part
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of my day to day and I
don't know how I would have the job,
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have the customers, have the partnerships, have the potential customer conversations that
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I have every day if it weren't
for Linkedin. Tell us about your reliance
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on Linkedin, James. Yeah,
so, man Linkedin, I think,
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and I did a case study for
Bumboro because, you know, for me
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it is a it is a lifeblood, right, I think from a sponsored
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content perspective, but you know,
pass that right. I think there is
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no other business community like this in
the world. But it's a great platform
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to drive awareness or demand generation while
at the same time I'm finding qualified candidates
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for roles that you may be hiring
for. I mean it's sort of that
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ubiquitous platform, right, where business
people talk about business things out there.
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Right, this is not facebook,
it's not twitter, it's not instagram.
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Right, this is literally a business
community out here and they care about business
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things, they have business problems,
they have bus is solutions. So,
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you know, for me it's it
is the platform where we spend a fair
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amount of time, whether that's me
talking out there or company talking out there,
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over doing sponsored content or again,
if we're doing hiring. I think
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that's what I always finds. People
keep their profiles on Linkedin more update than
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any resume, the ride and and
it's a public thing, right, so
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any of your co workers or your
boss right what? They can all look
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at it. So largely it's pretty
factual data, you mean, because you
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get a lot of people inbellishing whatever
is going on, and usually a resume.
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So I think it's important right and
I think it sets a level playing
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field out there about who this person
is and kind of what they're doing and
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who they are and and your build
to talk about that matter. So it's
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a big one. It's really interesting
that you bring up this correlation to the
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resume, because it's almost like linkedin
has moved away from being that resume site
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that we used to think. Yeah, but it's almost it's a more accurate
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resume now, because it's like,
yeah, there's the job history, but
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if I'm a customer potentially looking at
you know, working with sweet fish,
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and I look at you know,
you look at my profile, you might
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look at my work history, but
what are you gonna look at? You're
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actually going to look at the content. Or if you know you're a marketer
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and you know James, you are
interviewing someone, you look at their linkedin.
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You might look at their work history, but again, you even the
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you know whether it's a potential customer
or potential hiring manager. They're going to
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look at the content, they're going
to look at the activity, because there's
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a lot of truth. You know, incidents doing right. They say they've
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done a lot. Have they actually
done a lot? What and then do
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they have? Because you can add
documents and videos, and I've got my
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podcast right with you guys out there
too. I mean, are they doing
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stuff right? Are they relevant to
kind of what's what's going on today?
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So I think you're right your spot
with them. Yeah, it's interesting to
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see that come full circle. Man. All right, so we are going
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to round out your top five with
one that I just love. Tell us
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about number five on your list,
man. Yeah, I know it's so
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I left I left it last for
purpose, right. So it's our customers,
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right, and I saved it for
last because it's the most obvious and
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I don't know if people use it. Use It number one, but it's
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a going to end on even though
really it is probably number one for most
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people. Yeah, we've been debating
is you know what I mean, down
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our account up. But anyway,
that so I look at it as look,
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we're not in business without customers,
so keeping them happy and always innovating
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for them and helping them remove barriers
to their success is our primary job,
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right, and as a boost trap
company, why we don't have the luxury
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of sitting on piles of cash that
have, you know, bunch of strange
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attached from BC's and projectotty firms.
Right, we run a profitable growth business.
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So, you know, customers for
us or benchmarkt success and I and
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it's it's never more important, you
know, to especially as we see the
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all these things happening in these mackerel
things going on in the environment. You
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want to make sure you've got happy
customers, right, and I think you
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want to have evangelist. You want
to have people who were talking about you
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and at the end of they they're
the ones that your litmus test for where
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should you be going? Right?
I look at our customers as we've got
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our own thoughts, you know,
and we drive our own business, but
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we look at customers favalidate. Is
that the rushing we should be in,
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or are we too far out?
Or should we be a little further route?
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Right? Should we keep pushing the
envelope? So it helps us gage
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a lot of what's going on.
Yeah, man, there's so much and
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what you just said, I feel
like we can have a whole we're gonna
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have a whole other episode there.
I mean, you know, you touch
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on something that Gary v talks about
with content a lot like if you're just
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mulling over what's quality content inside your
own walls and what does it matter?
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Like put it out there in the
market and take the markets feedback. Yeah,
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just like you're saying, with your
customers you can. You know,
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whether it's your product road map or
your content. Their input is really what's
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most important. And you know this
holds true whether you're, you know,
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venture backed or your bootstrap like tading
coming on ours right, but even more
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so when when you're kind of running
that hey, we're building the runway as
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the plane is going down at as
as we like to say here at sweetfish
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strap team to but at what you
said, they're kind of reminded me of
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Joey Coleman's book never lose a customer
again, which is something I'm recommending left
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and right to folks and check out
his episode on the customer experience podcast because
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it was phenomenal. Definitely go check
that out if you haven't heard it.
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But one of the things that was
an unlock for him is the stages of
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that customer journey he's talked about in
writing. The book. Almost left it
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out and that's the delivery. We
think that the end is the closed one.
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It know, it's, as you
put it, removing those barriers to
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our customers success, because when we
do that and they actually not just become
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customers but become successful and what they
came to us to deliver, that's where
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the magic starts to happen and in
the snowball of your growth just gets exponentially
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more. I love what you're saying
there, James. This has been a
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great conversation. I love the thought
that you put into your list of your
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five things. We got your laptop, your agency, intent, data,
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Linkedin and customers, which we rifted
on for a good part of bit episode
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here at the end. Well,
James, if anybody listening to this didn't
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catch your previous episode on the to
be growth, they're not connected with you
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on linkedin yet. What's the best
way for them to reach out and stay
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connected with you? Man, I
lately it is my only way. That's
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the easiest way for me, but
I again, you can always say me
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at James, that at Hushley as
well. That's that's an easy one to
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hope. Feel free to reach out
in time. Awesome, James, thanks
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for being on the show again.
This is really fun, you bet say.
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Yeah, I hate it when podcasts
incessantly ask their listeners for reviews,
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but I get why they do it, because reviews are enormously helpful when you're
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trying to grow a podcast audience.
So here's what we decided to do.
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If you leave a review for be
to be growth in apple podcasts and email
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me a screenshot of the review to
James at Sweet Fish Mediacom, I'll send
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you a signed copy of my new
book, content based networking, how to
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00:11:45.389 --> 00:11:48.539
instantly connect with anyone you want to
know. We get a review, you
205
00:11:48.019 --> 00:11:50.620
get a free book. We both
win.