Transcript
WEBVTT
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Looking for a guaranteed way to create
content that resonates with your audience? Start
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a podcast, interview your ideal clients
and let them choose the topic of the
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interview, because if your ideal clients
care about the topic, there's a good
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chance the rest of your audience will
care about it too. Learn more at
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sweet fish Mediacom. You're listening to
be tob growth, a daily podcast for
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B TOB leaders. We've interviewed names
you've probably heard before, like Gary vanner
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truck and Simon Senek, but you've
probably never heard from the majority of our
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guests. That's because the bulk of
our interviews aren't with professional speakers and authors.
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Most of our guests are in the
trenches leading sales and marketing teams.
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They're implementing strategy, they're experimenting with
tactics, they're building the fastest growing be
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tob companies in the world. My
name is James Carberry. I'm the founder
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of sweet fish media, a podcast
agency for BB brands, and I'm also
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one of the CO hosts of this
show. When we're not interviewing sales and
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marketing leaders, you'll hear stories from
behind the scenes of our own business.
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Will share the ups and downs of
our journey as we attempt to take over
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the world. Just getting well,
maybe let's get into the show. Welcome
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back to be to be growth.
I am your host for today's episode,
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Nikki Ivy, with sweetfish media.
Guys. I've got with me today Shawn
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Mckee, who is vice friend of
marketing for Web PT. Sean, how
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you doing today? I'm doing great, Nikki. Thanks for having me on
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the show man, of course,
I'm excited and excited to talk with you
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about what we're going to dig into
today, which is leveraging original research to
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drive growth. We're going to talk
about a three major avenues that we can
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apply this in. But before we
get to all of that, John,
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I would love it if you would
just give us all a little bit of
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background on you know yourself, and
what you and the folks at what p
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t are up to these days.
Sure, so. So. I've been
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in wept four years and I've been
in healthcare it for close to ten years,
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really helping to grow businesses and selling
software to healthcare providers. Prior to
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that I did some BTC work and
I started in sales, which I think
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is a BB marketer is critical.
You can understand a little bit what it
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what it's like to be a salesperson
and so have a better relationship there.
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I used to sell print advertising and
I have the cold call all day and
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one of the things that taught me
is there's got to be a better way
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to find leads. And so when
I kind of moved into marketing, you
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know, learning how to create an
inbound engine and drive demand that way.
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And digital marketing is kind of where
I grew up. And so wet PT
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is a complete software platform for physical
therapists to grow their business, to run
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their practice, to take care of
their patients, and so where the market
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leader in the space and we've been
on the ink five thousand seven years running
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and really just seen tremendous growth in
this industry. I love it and I
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love that you have this the sales
break background in that you can you understand
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how that informs what you're doing as
a marketer. I talked to Latiny conit,
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themo over at six cents the other
day and she is a sales background
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as well. As she referred to
herself as a Fox on the hen house
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when she came from from sales to
marketing and I love that. I love
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that idea. I'm doing a little
bit of that myself here. So you're
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preaching to the choir and that's why
I'm excited to get these these insights from
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you, because they are sort of
informed from this holistic kind of experience that
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you had with your background, just
as an overview. talked to us a
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little bit about within the concept of
leveraging this original research to drive growth,
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what it is, why it's important, and then we'll get into some of
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the ways that we apply it.
Yeah, so for us, so we're
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in a we're in a niche vertical
right physical therapy healthcare is its own kind
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of niche, and then we're even
more focused there. And so about three
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years ago we kind of had this
thought of there was no there was a
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there was a gap in the market
for thought leadership and for data. There
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was you know, we have our
industry association, but they don't have as
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much reach or as much data some
of the other industries might, and so
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we saw an opportunity to create an
an annual report on the state of the
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industry, and so we created that
report and we have a pretty good reach,
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we've got a good a good list, a good database to market,
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to good reach on social and so
we built out our own our own survey
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launched it. I got over five
thousand responses at that year and and really
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use that and now it's become really
the centerpiece of our thought leadership every year
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and it did a lot of great
things that you know everywhere, from the
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thought leadership side of things and establishing
our credibility as industry leaders and understanding the
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industry and trying to move it forward
all the way to help guiding our products
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and giving us a lot of data. We share a lot of that data,
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output, a lot of that data
we internally to really refine a lot
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of the pieces of our business and
understand our customers better. Yeah, for
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sure, and so that's that's no
matter. What you mentioned is specifically.
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You know that you guys are in
selling to a niche within a niche with
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physical therapy, and I can see
how that research driven growth, if you
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will, be not just super important
but super effective. Right, because these
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are folks who are held to standards
that change a lot of the time.
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What they do is so highly technical
a lot of the time, more and
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more that, I think, than
a lot of folks realize and they lean
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on being able to, you know, keep track of things and keep up
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with things on their day to day
more than I think folks outside the industry
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understand in terms of how important had
the right tech is for those industries.
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But when we talk about leveraging specifically
research to drive growth there talk about what
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what that looks like when it comes
to driving awareness within a niche vertical.
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Sure. So for us it helped
us in a number of ways. One
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is we got this huge wealth of
data that we could then take and look
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at across the spectrum. So we
were really good and yes, MD space
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and we had really built our name
there, and so we understood those owner
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operators. We really understood those members
and those that segment of the of the
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market. We have less understanding of
some of the non physical therapists, of
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some of the executives in the larger
clinics and hospitals and things like that,
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and so we were able to kind
of get some of that feedback and then
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take that find out what they cared
about, find out what their challenges are.
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You know, understand a little bit
about who they are, because you
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know, now we know their age. There you know what they've what they've
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done in their career, where they're
located and we can start to really customize
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the way we go after this and
really segment to drive messaging and so on
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that side. Internally, it helped
influence really the messages we deliver to the
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different buyers and different segments across the
audience, and then we could take all
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this data we had and slice it
up and then serve it up to those
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specific people. So if you're a
billing manager at a larger group, you
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know, we know that your you
care about the or reimbursement rates, and
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so we can then benchmark across the
country in your area and serve that up,
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because everybody, everybody wants to know
how they're doing. Everybody wants to
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size themselves up against someone that looks
like them, and so we were able
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to take that and to deliver that
to audiences and it really you know,
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we release the report and it's fifty, sixty pages every year full of data,
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and then we slice it up and
serve a little oar pieces. We
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do a Webinar on it every year, and so it's really helped us become
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known as this as this industry thought
leader and as as a company that cares
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about the industry, that pulls together
all this information, spins the money,
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spends the time to do it,
and then when we identify these challenges,
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then we start to try to move
the the industry forward, and then also
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it influences our product roadmap and what
we deliver to our customers. Hey,
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everybody, logan the sweet fish year. You probably already know that we think
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you should start a podcast if you
haven't already. But what if you have
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and you're asking these kinds of questions? How much has our podcast impacted revenue
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this year? How's our sales team
actually leveraging the PODCAST content? If you
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can't answer these questions, you're actually
not alone. This is why I casted,
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made specifically for be tob podcasting.
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Now you can more easily search and
share your audio content while getting greater visibility
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into the impact of your podcast.
The marketing teams at drift terminus and here
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at sweet fish have started using casted
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can check out the product in action
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and casted dot US growth. That's
sea steed dot US growth all right,
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let's get back to the show,
right. That's the question I wanted to
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ask you next, and here in
a second, is about what types of
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product insights you can gain from that
kind of research. But I think it's
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really important the way you talk about, the spirit in which you guys,
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you know, could first conduct this
research and then the way that you guys
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put it out there. You're a
resource, your resource to folks in the
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industry, whether they are your clients
are not, which I think is definitely
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the way that that be tob is
going. And if it's not, it
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needs to go like if you're if
you don't get that yet, you're gonna
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get left behind in the folks who
I who I really look up to as
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marketers, are folks doing what you're
doing, which are, like, you
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know, thinking beyond simply how can
we engage folks and attract them toward being,
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you know, our customers, but
how can we make a contribution that
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they they with into the next organization
that they work at? That outlives US
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or anyone can paign, and it
sounds like that's really what you're talking about
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when we talk about leveraging this,
this research. Are you our CEOS as
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were almost two companies, right,
where software company, and then we're almost
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this media company, right, because
we create a lot of content. We
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recognize that in our market most of
most of the the owners and pets and
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things, they don't have MBA's.
They didn't go to school for business,
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they go went to school to take
care of patients. And so for us
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it's about you know, we go
back to our mission is to help therapists
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achieve greatness and practice right, and
so it. We hope they do it
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with our software, but if they
don't, that's okay. And I think,
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I think your point is spot on, which is to be part of
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the evoke set to say like,
okay, I need an Emr, I
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need a billing software. I know
I got to check out what pt right
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or you know, we go to
events and we hear people come up and
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say, Oh, we love your
blog, we love your report, we
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love your webinars. You know,
we use this other junk software and I
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wish I could get them to switch
it. But you know, at some
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point what we'll get there. And
so it is about the industry and it
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is about building that relationship and I
think, I think you're right if all
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you're thinking about his sales right now, then you're missing the sort of long
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play and the building of that brand
that's going to have you, you know,
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be a market leader down the road. Yeah, there are so many
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conversations to be had in that interviewing
these some of these so called KNIZZEON issues.
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I used to sell into health care
myself. I work for company was
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called Kinserts, now called well Stye. Yeah, it's through popular in Mar
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Platform and I'm still, first of
all, I'm still an advocate for them,
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since I worked with them and I
I've seen firsthand then do the same
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thing that you're talking about right like
most of the follows, I work there
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is an SDR and most of the
folks I was reaching out to one a
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daily basis would have been maybe the
end user for for that platform, but
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they wouldn't have been the folks on
the buying team. But it didn't matter.
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I was reaching out to them to
make sure they knew about some new
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resource that we had that was out, just to make sure that they have
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something to engage with. It's a
whole other play to talk to, you
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know, the folks on the buying
team, but I was proud to be
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able to be a part of those
efforts to inform, educate and empower that
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the the practitioners in that industry.
And so what are some of the ways
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that that affects your product insights?
You know, for us it's really great
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to get this much information. Usually
what we get is about fifty of our
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own customers and non customers, somewhere
in that range. So it's really been
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powerful to do a few things.
One is we look at MPs. That's
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one of the questions we ask,
and so we can benchmark ourselves against every
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other competitor in the market and against
the market as a whole, and so
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then we can take that data and
say, look, we have an MPs
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of thirty. The average MPs for
the market is negative. So it shows
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that difference and so we can put
that back out to the market. But
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it also we were able to say
what features matter most, what products matter
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most, and rate how we're delivering
on that versus how important it is.
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And so this has been able to
help guide our product roadmap to say,
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okay, we're weakest in, say, Home Exercise Program that was something that
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we saw. Is that weakness.
So we went we went back we said,
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okay, build partner by we ended
up buying a home exercise program and
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incorporating it into a software and now
it's become a strength of ours, and
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so we saw an opportunity there and
now that's that's, over the past couple
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of years, driven us to create
a product that will be released next year
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that solves that problem. And so
it's been a it's it's been an amazing
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tool to get a huge amount of
quantitative data, because our product team goes
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out and they have they go to
clinics, they talk to people and they
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get that oneonone deep information. But
to be able to provide them with,
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you know, Fivezero responses talking about
what's important, it's really powerful way to
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back that data. Yeah, I
love that. I love that so much
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and again, it is something that
I've seen work. So y'all pay attention.
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Before we move on to the next
segment, and I kind of get
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into your head a little bit.
Is there anything health with respect to how
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to leverage original research to drive growth
and front inside that you want to leave
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with our listeners before we move on? Yeah, you touched on something there
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that that I think is important,
as it's about the person right. I
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mean I think we all indeed to
be we all go after the companies,
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but you know, everybody wants their
company to be successful, but they're also
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trying to also advance their careers,
are also trying to move those things forward.
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So we're able to give this data
to whoever, you know, whoever
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is looking for it to see we
do pay right and so what salary data
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all slice ale different types of way
so people can go and look and they
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see where they say, they can
also take then that their boss or if
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you're running a company, say okay, no, I'm paying my people right,
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or I need to step up here
right, that's what I'm going to
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need to do, and it really
helps empower the individuals in the company and
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gives them a sense of how they're
performing, because I think that's one of
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the I think anyone who's, you
know, striving in their industry wants to
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know how how we're doing right,
like we're doing better than last year,
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but are we doing as well as
the competition? Are we doing, you
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know, better than most, or
you know, where do we stack up?
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And I think that's the industry survey
has been a really powerful tool to
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help get people there and then to
help drive not only them to take action
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and to focus on what's important,
but to also help, you know,
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make some arguments some of our some
of our customers of you and taken that
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data to and gone to payers right
blue across, Blue Shield, whoever,
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and said look, this is,
this is the average in my state and
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you're under this. You need to
bring this up. And so they they've
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leveraged that data to get increases in
their reimbursements. So it's just a really
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powerful tool that that can be used
in so many different ways and I think
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it's a ton of work, but
it really has become the kind of the
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cornerstone of our whole content and bound
strategy. Yeah, for Real, UM,
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thank you for laying that out for
us the way that you did.
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I think that you gave us a
little bit of everything that folks can take
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away with any whether it's a different
way of thinking about whether're already doing or
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just something that they may not be
doing. As I keep saying they,
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I mean we, that we can
start doing now. So now, shown
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that I've successfully picked your brain and
seeing what I could get out of it,
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it is time for you to tell
us about what you are putting in
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it. So talk to us about
learning resource that you've engaged with here recently.
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That's, you know, forming your
approach. That's just got you excited
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these days. Yes, I I
am a reader and you like to read
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a lot. You know I say
I try to stay current with kind of
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what's going on, with kind of
daily newsletters like the hustle morning grew,
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the Harvard Business Review, all those
are type of things that I kind of
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read regularly. I mean from a
book perspective. Right now I'm reading two
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books. ONE IS A random walk
down Wall Street, which is like kind
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of a history of investing in the
markets, which is it's heavy, it's
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big dance, and I'm islands in
the Stream, which is a hemmingway book,
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and so I try to balance kind
of productive with fun. I just
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read dare to lead by Berna Brown, which I thought was fantastic. Yeah,
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really, really good. You know, I think as a bet being
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marketer crossing the chasm, as a
classic, I think we're sure one should
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read read that regularly. Grit was
another great book. Never split the difference.
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I thought was a great one.
On it go, one of my
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favorites in the last few years.
Yeah, and so, you know,
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I mean, I'm just I think
I read a lot about like emotional intelligence.
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Two point I was when I read
recently the goal is an interesting book.
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It's kind of a novel about process
and the theory of constraints. So
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I read a lot. I also
really focus on going to conferences that we
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just got back from a Warburg,
pink its CMO CRO summit, so got
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to meet some of my peers and
pick their brains. I think that's a
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critical part of growing as a marketer
is you've got to have a network and
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you gotta bounce ideas because you know, we're all going through similar things probably
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and we're all at different stages in
the journey, whether it's, you know,
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figuring out content marketing or event marketing
or what it is, whatever it
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is, I think it's really important
to you. I'll grab a beer,
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grab a coffee and and and swall
or story. So I guess that's that's
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most of what I'm what I'm thinking
about that. I love it. No,
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you gave me a lot to relate
to. The things we've read in
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common, are all reading in common, and then some stuff that I hadn't
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heard of yet. So thanks for
all of it and I'm sure that,
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just like me, everybody listening has
become a fast fan of yours, John,
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and they're going to want to know
how to keep up with you.
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Tell us, tell us how folks
can connect with you. Sure. So
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linkedin or twitter? Either of those
I finding on there Seawan mckey for on
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twitter, and then linkedin perfect.
So there's actually so many other questions that
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I have just from from talking with
you and having some sort of a similar
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background with my my experience at Kinser
and what you're doing with web PT.
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So it just means we're going to
have to have you on the show again
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sometime down the road. You'RE gonna
have to race it with me again,
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but until then, thank you against
so much for bringing what you brought to
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the show today and for taking the
time to come out and talk to us.
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Have a good one shot. Yeah, thank you for having me.
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I really enjoyed it. We totally
get it. We publish a ton of
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content on this podcast and it can
be a lot to keep up with.
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That's why we've started the BTB growth
big three, a no fluff email that
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00:20:41.690 --> 00:20:45.490
boils down our three biggest takeaways from
an entire week of episodes. Sign up
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today at Sweet Fish Mediacom big three. That sweet fish Mediacom Big Three