Transcript
WEBVTT
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Wouldn't it be nice to have several
thought leaders in your industry know and Love
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Your brand? Start a podcast,
invite your industries thought leaders to be guests
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on your show and start reaping the
benefits of having a network full of industry
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influencers? Learn more at sweet phish
MEDIACOM. You're listening to be tob growth,
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a daily podcast for B TOB leaders. We've interviewed names you've probably heard
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before, like Gary Vander truck and
Simon Senek, but you've probably never heard
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from the majority of our guests.
That's because the bulk of our interviews aren't
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with professional speakers and authors. Most
of our guests are in the trenches leading
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sales and marketing teams. They're implementing
strategy, they're experimenting with tactics, they're
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building the fastest growing BTB companies in
the world. My name is James Carberry.
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I'm the founder of sweet fish media, a podcast agency for BB brands,
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and I'm also one of the cohosts
of this show. When we're not
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interviewing sales and marketing leaders, you'll
hear stories from behind the scenes of our
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own business. Will share the ups
and downs of our journey as we attend
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to take over the world. Just
getting well? Maybe let's get into the
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show. Welcome back to BEDB growth. I am your host for today's episode.
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Nikki. I be with sweet fish
media. Guys, I've got with
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you today Ryan Colder, who is
founder and CEO at applicant pro. Ryan,
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how you doing today? I'm doing
great, good. I love it,
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enthusiasm on this first day of I
love what we're going to be talking
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about today, because I like to
call people out. So look, guys,
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we're going to get to the bottom
of this. Wasn't brall? Is
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the talent shortage real, or is
it just a cop out? And you
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know what's what is moneying the waters
here? But before we get into all
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of that, Ryan, I would
love it if you would just give us
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all a little bit of background on
yourself and what you and the folks that
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applicant pro have been up to these
days. Sure. So, yeah,
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weird path. I am what you
call a nontech founder, right, so,
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Solo founder of a Tech Company,
even though I don't Crow Code.
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Got Degree in accounting, just board
me to death. Got An MBA,
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quit my job and got into Web
Marketing about twenty years ago and for about
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the last cash almost fifteen years,
we've been building hiring software, kind of
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trying to had no no background and
hiring no background in HR. Somebody asks
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us to build to miiring software and
we said, you know, why not?
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Has Been an interesting decade and a
half, through a couple of sessions
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and high unemployment, low unemployment,
this talent short as we have now.
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That's really kind of our our focal
point at African pros. We help a
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small and midsize companies, especially those
with high turnover and who hire a lot
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of entry and mid level talence.
So anybody from a restaurant to a credit
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union, to a non profit,
to an auto dealer, but even tech
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companies not, who do a lot
of hirings and and our spin is we're
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kind of like we don't just do
tracking, we help them actually source applicants.
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That's like, you know, something
like a topic like this is something
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that's just crazy interesting for us,
especially in the current market with all the
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stuff that's going on on the on
the sourcing side of things, for sure.
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So so let's get into it.
You make no bones about this wend
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upline, about whether or not this
idea of there being a talent shortage is
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real, or are we just missing
something? So set the scene for us,
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Ryan. What are we dealing with
through so? So, yeah,
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so you have this interesting thing.
If you listen to news, you listen
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to you know whether, however you
get your news, you're going to hear
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at some point somebody say, you
know, there's more jobs than applicants and
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and you if you drop down Indian
industries, especially the tech world, you're
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going to hear that there's a shortage
of programmers. And in some roles,
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clearly that's true. There might be
more programming jobs and there are programmers,
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so they might be more like in
the h fact space there's more, you
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know, technician jobs in there,
technics, techmissions or driving. But the
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problem is that's like a macro concept, right. That's like that's like saying
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that there's not enough people who want
to buy crm software, right, compared
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to the five thousand therm platforms that
are out there. But at the micro
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level, meaning your own organization,
that's a huge copout, usual that they'll
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use to back that up untill say, we'll look at the unemployment rate.
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That's always my favorite one. That's
like the evidence that there's a shortage of
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calendar, that it's hard for us
to get talent. Is that unemployments?
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That say three percent, right,
and so you go, okay, let's
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let's walk down this like because if
I said that you would probably go wow,
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yeah, unemployments a three percent,
I bet it's a hard but it's
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hard to hire people. And everybody, especially outside of HR, except that
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and goes yeah, I mean I
heard unemployments really low and they said on
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the news the other day the low
unemployment is making it hard for employers to
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get talent, or immigration is making
it hard for hotels hire housekeepers, or
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there's plenty of news articles on it. But yet if you drop down to
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what they're actually doing, nobody is
whate it's being used for. Is like
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a copout stay and so therefore there's
nothing we can do right, nothing we
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can do about it at all.
And Yeah, it's just super interested to
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imagine as a marketer. Let me
set the scene. Imagine that you walk
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into a conference of marketers, right, and everybody's there and you ask this
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room of say a hundred marketers,
you say who many? Who in here
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by rays of hands, feels like
they could do something to impact the number
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of leads they get at their organization. My guess is everybody would raise their
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hand in the room because if they
didn't, they should get out of marketing
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and be fired. Right, because
why would you show up to work every
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day doing a job where your job
is to output or to increase the number
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of leads you get if you honestly
didn't believe that you could get anything?
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So I was talking what last week, talking an HR conference. Hundred people
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in room. Ask the same question. How many people in this room believe
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they could go home and do something? It would dramatically impact how many people
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applied for their jobs. One personal
a hundred grace their hands. Nobody even
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believes that they could do anything.
And yet the number to look at is
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like sixty eighty percent of pounds,
who you listen to of employees are unhappy
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where they work. They're literally unhappy
with their job. Twenty five percent of
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them are actively unhappy, meaning they're
on indeed at lunch or on their smoke
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breaker while they're in the bathroom.
Right they're on indeed looking for a new
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job. And so the number of
unemployment is the wrong number, because nobody
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really hires unemployed people anyway. Nobody
wants say that, but we tend to
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filter them out. So the people
that are out there actively looking are unhappy
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at their job. We just so
if we use this power shortage seeing it
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just means we give up. There's
just some interesting reasons why we give up
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and how they give up and what
it means. But I know of my
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company we don't have a hard time
hiring. We picked our niche, we
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know who we target. We Post
job, we get lots of applicants and
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so even for us, we're nonfunded, but we can hire programmers. So
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if there's really a programmer shortage,
then unfunded boots trap guys like me shouldn't
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be able to have any programmers because
we can't pay the same rate as funded
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companies. We don't have ping pong, we don't have fancy offices. So
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if the theory held true that there
was a shortage of, say, programmers,
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then me, at the bottom end
of the spectrum, shouldn't be able
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to hire programmer at all. Yes, I don't think we've had a programmer
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opening last two years that we didn't
fill within thirty days. Well, so
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we're talking about somethings from out offline
right, to speak in marketing terms,
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what you're describing right, with these
folks who are not the the unemployed,
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who's, I think, who a
lot of folks have in mind when they
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talk about like who's out there looking
for jobs, like you described. We're
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talking about, in marketing terms,
this dark funnel, right, these folks
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with intent that we just need to
tap into and be able to identify and
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measure the same way that we would
do if we were looking at Lee's sure
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or so like. For my business. So, so I started about fifteen
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years ago, and fifteen years ago, selling hiring software was a phenomenal time.
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Like it was easy, like lowhanging
troop, will call it, if
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you're selling hiring software as moment sized
company. To that point in time,
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eighty percent of business has had nothing. So clearly it was pretty easy.
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We were well, not easy,
but we were selling them about engaging new
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technology, about leaving behind nothing and
getting technology. Fast forward to today.
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Now it's reversed and eighty percent of
businesses have sometime hiring technology. So now
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we can look at and say,
well, Gosh, if our target market
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is people who don't have tech,
then clearly our markets getting smaller and smaller
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and if we don't do something,
we're going to run out of lead.
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As a marketer, a salesperson,
entrepreneur, I say, well, Gosh,
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now we need to switch gears.
Now we need to aim our market,
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our marketing message, our sales message, at switching people from the system
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they're using. It's ineffective to our
system. And so it's a shift in
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mentality. But that mentality doesn't happen
in HR and there's some interesting had this
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just to interesting reasons behind it.
As I'd consider myself like an outsider.
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I don't have any h our background, so I'm not an HR person.
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So I show up on the scene, I'm not from the HR space and
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I'm not from the HR industry and
I'm also not like a recruiter or a
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staffing person, which is a lot
of times where soccera providers come from in
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the Startup Lan. And so I
just don't have a horse in the race.
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And so it's been super interesting for
us to look and go, wait
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a minute, you went and told
your boss that there's no applicants for your
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programming job and he was just okay
with that. Like you just said,
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there's nobody for us to hire or
we just can't get any applicants. And
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he literally just said, Oh wow, I heard that one. I was
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golfing with my buddy too. I
guess it just sucks to be up like
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it's it's such a it is such
a strange world we live in, because
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a marketer or a sales manager or
a product person who came to the sea
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level with that same kind of theme
thing. We can't get what you want,
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we've been told to go figure it
out. Yeah, they would if
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to get outside the box, take
a new approach, change what you're doing,
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go do something different. But instead, for whatever reason, HR love
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them to death, but they're viewed
kind of like tax accountants and attorneys,
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where the sea level looks at and
says, well, they know hiring and
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we don't, and so I guess
if they say that, it must be
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true, and then that to stop
rate with. That's what we have to
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stop with. Labels, titles,
Personas. At the end of the day,
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right marketers and sales leaders and sales
people are job in essence, is
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to know people. So we don't
have to know higher wing, we don't
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have to know HR in order to
be effective in hiring right infective, intracting
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talent. We just have to accept
the fact that that is what we're doing
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right, and that there is a
stird responsibility. It's the more because it
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is really easy, with so much
on your plate, to be like that's
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HR, as they are h ours, the ones that's in charge of doing
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that. It is going to have
to become a collaborative thing, right,
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we're recruitment marketing is a real thing
that is either included in hr or works
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alongside HR. But this business that
you just described is, you know,
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it's not serving anybody, not the
least of which those those dark funnel applicants.
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Know, would be applicants who are
looking to, you know, switch
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roles or switch industries or what have
you, and don't know that these roles
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exist because they're not being marketed to
right. Well, well, it's just
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think about this way. Like if
you take an you say how important is
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is talent to the successful organization?
Right, so we just take talent,
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meaning the employees that we have,
which therefore also means the employees we get
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in the future. How important is
that to our organization? Well as the
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Tech Company, the ideas and the
code that gets thrown the product I have
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today. I didn't buy it off
the shelf. I'm not reselling it from
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somebody else. It literally came out
of the brains of the people I hired
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right and the marketing ideas came out
of the brains of my marketers. And
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it doesn't do them any good to
generate leads if I don't have a funnel
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of sales people well, or SDRs
or bdrs, whatever you want to call
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them, to call those leaves and
schedule Demos. And that would do no
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good if you didn't have a funnel
of sales people to call and close those
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deals. And so if you look
up and down the line of a company
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from marketing to sales, to on
boarding to customer support to products, and
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whether that's the tech company or manufacturing
company or a hotel, I mean think
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about it. You don't go to
a hotel just to stay in the hotel.
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Part of that product you're buying is
how clean the room is and how
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nice the person is at the front
desk and how good they are at solving
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the problem you have when you're there
because you forgot your swim suit or you
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forgot something that was there. The
product you're buying a huge chunk of that
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is the talent of the organization.
So if talent is that important, right,
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then look at the budget that we
allocate to hiring versus a marketing or
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look at how the pay of the
executive over hiring versus marketing, or even
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even if you have an executive,
or even if you have somebody who only
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is over hiring, because most organizations
say sub a hundred, sub five hundred,
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it's like, Oh yeah, I
also do hiring, but I also
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do the paychecks, I also over
benefit, I'm also all over all this
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stuff. And and even the person, we like to call them accidental hr
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if you look, if you look
at organizations a sub five hundred, there's
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about a fifty chance of a person
sitting in that chair. Is Not like
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they don't have a business free they
probably don't even have an HR degree.
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If they have a degree, they
probably have like a psychology or sociology degree,
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not even a business one or an
HR degree. They kind of like
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accidentally became an HR person. Right, and I clearly accidentally became a marketer.
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But most marketers don't accidentally become marketers, right. They study it in
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college, they have a pathway,
they go through it. Most people don't
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accidentally become programmers. But HR has
this huge group of folks that like they
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were the receptionists and they helped with
payroll and they became part of the payroll
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team. Then the company grew and
suddenly they're a Dh our manager, which
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is why it's so unfair to then
ask of these people to perform marketing functions
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at the end of the day likely. So you'RE gonna have to split these
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things up and then have it have
teams or something smarter. People out there
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maybe are thinking and talking about this. You be on one of them.
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I do want to make sure we
get to the the other segments in the
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show and no one won't run long, but there's a briggin million more questions
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I want to end about this.
So you know what, you just going
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to have to come on the show
again ask you to give one more little
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piece of parting wisdom on the matter
before we move on to the next segment.
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So the really easy part of it
is really the what you said that
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recruitment marketing. I think that might
make it a little too high level.
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Just think about it. That really
if you want to have a good hiring
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process and attract good people, then
it needs to be about just the definition
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of that. Attract good people says. It needs to be about them,
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not you. Probably the biggest differences. If you go look at take five
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minutes, read your blog post,
read your marketing mature you put out there
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and then read your job at such
are poste and my guess you will see
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instantly the start contrast between content that's
written for the target audience and that content
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that's written about what you demand of
the target audience. That is a very,
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very contrasting thing to look at.
Save blog post versus job ads,
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and as a marketer, which I
know, Tony, your audience is,
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you should instantly that should click and
go, holy crap. The goal of
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this job ad is to get people
to want to apply for a job at
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our company, is to make our
grasp appear greener than the grass where they're
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standing, and this does not do
that. Just just got one will change
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forget everything else if that was the
only change organizations made. Go read your
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job out and say, if I
was a job seeker, would this make
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me want to apply? With this
put this job in the right light?
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Would have put our company in the
right light? Would this make our graphs
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seem greener than where I'm at today, at my current organization that I'm on
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happy with, and I guarantee everybody
on this call instantly go, Oh heck
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now there's there's nothing exciting about this
add. It doesn't make me want to
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apply. And that right there is
the fundamental issue across the board when it
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comes to hiring. Yeah, our
entire hiring process about us. It's not
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about the job seeker. Yep,
Yep. That is the that is the
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disconnect. And so if the if
the job add is not attractive, and
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think about who the people are that
still respond to it and why, you
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should all be summized. That's spread
right the most seperate people. It's stuff
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out here, like I said,
kind of back on but up. Thank
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you so much for laying this out
force the way that you did, and
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now that I successfully picked your brain
and seeing what I could get out of
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it, ran you got to tell
us what you're putting in it. Man,
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it's tough for you to tell us
about a learning resource you engage with
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that is, you know, for
when your approach. This just got you
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excited these days? Oh sure,
so, so I believe in I'm kind
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of a huge stoic right. So
you know the Ryan holiday type books of
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the obstacle is the way and some
of those things. I know you said
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you're doing meditation. He's got a
new book coming out on stillness which I
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guarantee I'll be reading next month.
But to us we look at it,
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to me, obstacles way and anything
dealing where turning like these challenges into strengths.
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So I love the obstacle as a
way book. It's one of my
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favorite ones. I reread it's probably
like every month I'll go back and be
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like, all right, what are
my challenges? How am I going to
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like turn these into strength? And
so this being a great example, this
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talent shortage. If everybody believes it's
bad, to that one company who says
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f this, we can figure it
out is just dominates everybody because they there
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were the ones who said we're going
to make this challenge not just we're not
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just going to overcome it, we're
straight up going to make it our strength.
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I love and so, yeah,
obstacles way favorite book ever. Love
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rereading that one. Sould. I
cannot wait to attitude my audible library.
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What I know. What I know
ran because this has been such a lively
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and passionate discussions, everything I ever
want out of these conversations. I know
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that everybody listening, just like me, has become a fast fan of yours
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and they're going to want to know
how to keep up with you. So
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tell us how folks can connect with
you, Ryan Sue. Sure so.
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Clearly, you can go to African
PROCOM. You can go sign up.
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00:18:52.009 --> 00:18:57.079
We put out video content every week
and most of it is thought leadership content
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around us how to make your organization
higher better. You can reach me the
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email. You send me an email
to Ryan Cooler at African PROCOM. Easiest
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00:19:06.359 --> 00:19:07.519
way to reach me. That usually
where I'm at. I'm either doing that
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or putting videos out, and so
either those methods. Clearly, I'm on
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Linkedin, because I mean the HR
space, you got be on Linkedin Right,
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Yep, you've got to. Well, thank you so much, man.
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I guess I'm serious. We got
to have you on again so we
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can have some more a passionate debates, conversation and insight on the mini subjects
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I involved in what you do.
Thank you so much. Yeah, thanks
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for having me. We totally get
it. We publish a ton of content
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on this podcast, and it can
be a lot to keep up with.
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00:19:38.849 --> 00:19:44.130
That's why we've started the BETB growth
big three, a note fluff email that
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00:19:44.250 --> 00:19:48.970
boils down our three biggest takeaways from
an entire week of episodes. Sign up
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today at Sweet Phish Mediacom Big Three. That sweet fish Mediacom Big Three